Rebecca Brown

My current role is within Swetenhams Frodsham as a Mortgage Partner, prior to here, I contributed to the success at both Bebington and flagship office in Allerton Road Liverpool, and helped Bebington office achieve profit for the first time, in a number of years.

I measure my success by achieving targets and helping my colleagues achieve theirs.

• I work with a panel of lenders offering various interest rates, incentive packages
• Providing tailored advice on protection products through Aviva and Ageas to meet clients' specific needs.
• It is my role to explore clients protection needs, and open up difficult discussions, to ensure they understand the importance of protection now, and also long term for them and their family- and the impact of not having it.
• I pride myself on strong customer relationships, I help my customers from initial contact, assisting finding their dream home, this involves fact find, mortgage application, recommending suitable protection, valuation, mortgage offer, full legal process including dealing with both solicitors and estate agents throughout the whole property chain and keeping my customers fully up to date at all times.

I support newer mortgage consultants by allowing them to observe appointments and provide strategic feedback.

I assist my Estate Agency team, support coach and develop them to achieve their targets, which in turn help me achieve mine

I joined Sequence from a previous competitor in 2020, this was a step up in my career as I was given the opportunity to manage a successful team of Mortgage Consultants across the Wirral and Merseyside, and was my first management role

This role was met with success and challenges, challenges which I met head on.

A challenge being I was met with multiple resignations within my first week of starting the role, therefore I found recruitment to be a very large and key part to the job at that time.

After stabilising the team, I directed management efforts to understand each individual's motivations.

• Recruitment
• Managing results both front end in terms of encouraging Estate Agency teams to support their MSC and also prioritising self generated appointments as a team, back end to ensure that MSCs were following correct processes/compliantly, and supported their customers correctly on their journeys, and resulted in the best outcomes for all, whether this be, customer feedback, house sales, mortgages, protection sales, and also ensuring that the business was retained long term, which resulted in MSCs exchanging and retaining business
• Coaching, developing, and listening was a large part of this role, which I relished as previously being successful in that role, I could impart my experience/ knowledge & also learn along the way to adapt my approach to management
• Delivering key messages, positive and negative to achieve the best outcomes

After being successful in my role as a negotiator I was given the opportunity to become a trainee mortgage consultant within the Warrington Bridgford's office, I was given the opportunity to study previously to obtain my CeMap qualification, this was a steep learning curve but one I faced head on

• I already understood the importance of successful relationships with Estate Agency and how that would lead to my success, having been promoted from the office recruitment was key, and I was heavily apart of interviewing for negotiators who would back fill my role and could achieve the results we desired.
• Recruitment
• I am also process driven so found compliance relatively east to navigate
• I learnt I had to achieve targets in all areas, First appointments, mortgage sign ups, protection sales, Conveyancing referrals, buildings and contents all whilst developing staff, and maintain customer service standards

I received many promotions within my time at Countrywide, and accolades for results.

I joined Countrywide as a Sales Negotiator in 2013, with previous sales experience but no Estate agency.

I found I had a real passion for customer service and targets, this fed well into my driven and competitive nature

My role was largely to register applicants, explore opportunities for Market Appraisals, Mortgage Appointments, multiple viewings, sales and sell solicitors were applicable & offer good customer service

I was then offered a Trainee Mortgage Consultants role, and during the time was studying for my CeMap qualifications, which I passed.

In my role as a Customer Service advisor, I was customer facing dealing with customer requests, queries regarding their finances, handling sums of money & handling customer complaints, dealing with different types of customers on a day to day basis

Cashing up at the end of day.

The role progressed into more target driven, whereby I would look for opportunities to refer to my colleagues, so that they can cross sell wills, loans, mortgages.

• Waitress
• Order taking
• Customer Service