Rebecca Brodie
Exeter,Devon
Summary
A highly self-motivated and personable individual seeking a career to utilise business/technical skills. Able to work under pressure alone or in a team.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Relationship executive
LD Network
Exeter, Devon
2024.01 - Current
- Educated customers about company products, services and special offers.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Liaised with marketing teams to identify new audience and business opportunities.
- Promoted new and updated services to increase customer retention.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Assessed market and competitor activity to remain ahead of trends.
Rent Protection Team Leader
First2Protect
Exeter, Devon
2022.01 - 2024.01
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Completed audits and risk assessments to achieve regulatory compliance.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Assisted with team recruitment, interviewing and onboarding.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Rent Protection Advisor
First2Protect
Exeter, Devon
2018.06 - 2022.01
- Liaised with customers and answered queries through email and phone.
- Responded quickly to client requests with excellent systems knowledge.
- Developed advanced IT skills with talent for understanding bespoke systems.
- Complied with all approved procedures, customer service standards and external regulatory bodies.
- Tailored solutions to client's unique needs to avoid customers feeling that one-size-fits-all approach.
- Responded promptly to product queries by providing quotes, securing new business whilst ensuring customer understanding
- Helped develop new systems to enhance sales
Service Advisor
First 2 Protect
Exeter
2018.02 - 2018.06
- Telephony experience
- Office environment working independently as well as in a team
- Excellent customer service skills
- Target driven experience
- Sales experience, up-selling services
- Organisation skills & time management to keep up with my personal diary
- Recommended insurance strategies to reduce or control risk, enhancing protection.
Retail Sales Assistant
Curry's PC World
Exeter
2015.11 - 2018.02
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Promoted sales and special offers for discounts and merchandise options.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
Food and Beverage Assistant
Marcos New York Italian Restaurant
Clyst Honiton
2014.01 - 2015.11
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.
- Promptly resolved customer complaints promptly, escalating larger operational concerns to management.
- Maintained safe hygiene and food handling standards for full compliance.
- Suggested products to customers based on dietary requests and latest food trends.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
Food and Beverage Assistant
The Jack In The Green
Rockbeare
2013.01 - 2014.01
- I liaised with working with the kitchen and front of house, I took orders as well as serving the food, building communications skills with the customers and other colleagues, creating a warm welcome
- Hygiene duties consisted of hovering and moping
- I assisted hospitality events and answered customer inquiries in a polite and helpful manner
- Arranged appetizers, main cuisines and desserts in chafing dishes and trays to prepare for event.
- Demonstrated understanding of best practices and safety regulations involved in food preparation.
Education
The Kings School
Ottery St Mary, Devon 2009.09 - 2013.06
The Kings School
Ottery St Mary, Devon 2013.09 - 2015.06
Skills
- Staff complaint management
- Task delegation
- General office administration
- Regulatory requirements understanding
- Customer relationship building
- Outstanding customer service
- Priority management
- KPI management
- Quote creation and follow-up
- Sales strategy familiarity
Custom
- Running
- Creating films
- Photography
Timeline
Relationship executive
LD Network
2024.01 - Current
Rent Protection Team Leader
First2Protect
2022.01 - 2024.01
Rent Protection Advisor
First2Protect
2018.06 - 2022.01
Service Advisor
First 2 Protect
2018.02 - 2018.06
Retail Sales Assistant
Curry's PC World
2015.11 - 2018.02
Food and Beverage Assistant
Marcos New York Italian Restaurant
2014.01 - 2015.11
The Kings School
2013.09 - 2015.06
Food and Beverage Assistant
The Jack In The Green
2013.01 - 2014.01
The Kings School
2009.09 - 2013.06