Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Boyle

Rothesay,Argyll and Bute

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Sales assistant

Kevin Boyle Mill Cottage Garden Centre
Rothesay, Argyll and Bute
06.2016 - Current
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Organised displays to promote inventory and encourage customer purchases.
  • Tagged products quickly and accurately with price tags and stickers.

Kitchen assistant

McDonalds
Aberdeen, Aberdeen City
08.2023 - 02.2024
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.
  • Observed health and hygiene standards to minimise food contamination.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Used kitchen equipment as instructed and to safety protocols.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.

Waitress assistant

Kingarth Hotel & Smiddy Bar
Rothesay, Argyll and Bute
06.2018 - 12.2018
  • Prepared tables for guests and reset tables between customers.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Greeted and escorted guests to tables.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Greeted customers, presented menus and shared information about available special items.

Education

HNC - Social Sciences

North East Scotland College of Learning
Aberdeen, Aberdeen City
08.2023 - 07.2024

Certificate of Higher Education - English

Notre Dame High School
Inverclyde
08.2021 - 06.2022

Certificate of Higher Education - Graphic Communication

Notre Dame High School
Inverclyde
08.2021 - 06.2022

Certificate of Higher Education - Geography

Notre Dame High School
Inverclyde
08.2021 - 06.2022

Certificate of Higher Education - History

Notre Dame High School
Inverclyde
08.2020 - 06.2021

Certificate of Higher Education - Health and food technology

Notre Dame High School
Inverclyde
08.2020 - 06.2021

SVQ Level 5 - Mathematics

Notre Dame High School
Inverclyde
08.2020 - 06.2021

SVQ Level 5 - English

Notre Dame High School
Inverclyde
08.2019 - 06.2020

SVQ Level 5 - Art

Notre Dame High School
Inverclyde
08.2019 - 06.2020

SVQ Level 5 - History

Notre Dame High School
Inverclyde
08.2019 - 06.2020

Skills

  • Confident communicator
  • Sales techniques
  • Product knowledge
  • Stock counting
  • Refund and exchange processing
  • Cash management
  • POS Systems
  • Outstanding customer service
  • Loss prevention
  • Stock room management
  • Till and cash handling
  • Outgoing and enthusiastic
  • Superb time management

Timeline

Kitchen assistant

McDonalds
08.2023 - 02.2024

HNC - Social Sciences

North East Scotland College of Learning
08.2023 - 07.2024

Certificate of Higher Education - English

Notre Dame High School
08.2021 - 06.2022

Certificate of Higher Education - Graphic Communication

Notre Dame High School
08.2021 - 06.2022

Certificate of Higher Education - Geography

Notre Dame High School
08.2021 - 06.2022

Certificate of Higher Education - History

Notre Dame High School
08.2020 - 06.2021

Certificate of Higher Education - Health and food technology

Notre Dame High School
08.2020 - 06.2021

SVQ Level 5 - Mathematics

Notre Dame High School
08.2020 - 06.2021

SVQ Level 5 - English

Notre Dame High School
08.2019 - 06.2020

SVQ Level 5 - Art

Notre Dame High School
08.2019 - 06.2020

SVQ Level 5 - History

Notre Dame High School
08.2019 - 06.2020

Waitress assistant

Kingarth Hotel & Smiddy Bar
06.2018 - 12.2018

Sales assistant

Kevin Boyle Mill Cottage Garden Centre
06.2016 - Current
Rebecca Boyle