Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Beynon

London,Southwark

Summary

I'm a customer-focused professional with a knack for building genuine relationships and generating leads. My experience has taught me to connect with customers through clear, honest communication, ensuring that I understand and meet their needs. I'm excited to bring this approach to a Garden Centre Assistant role - combining my interest in plants with my ability to create welcoming, organised spaces that enhance the customer experience and support a wider team. I'm a dedicated team player who always goes the extra mile to contribute to both customer satisfaction and overall growth.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Sales Development Representative

MathsTutors.Online
10.2024 - 03.2025
  • Built strong relationships with parents to understand their needs and tailor solutions
  • Sold high-value packages using persuasive communication and trust-building
  • Developed effective messaging techniques to engage clients
  • Managed spreadsheets and data entry for better organisation
  • Conducted consultations to address objections and position the programme effectively
  • Analysed sales performance to identify areas for improvement

Server/Barista/Bar

The Royal and Ancient Golf Club-St. Andrews
07.2023 - 03.2024
  • Delivered professional, friendly service in a fast-paced café, ensuring customer satisfaction
  • Prepared and served drinks efficiently, maintaining high standards of quality and accuracy
  • Worked collaboratively with colleagues to ensure a seamless and enjoyable customer experience
  • Set and arranged seating areas, ensuring to create a warm and comfortable environment for customers.
  • Supported other team members during busy periods ensuring efficient operations.
  • Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
  • Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.

Schools and Private Tutor

MyTutor
10.2020 - 02.2024
  • Worked with individuals aged 6–19, primarily focusing on English, by designing customised, engaging lessons, improving my ability to create tailored experiences that resonate with diverse audiences.
  • Developed a nurturing and patient approach that encouraged self-expression while maintaining focus and effectively conveying information, skills that translate well into delivering excellent customer service.
  • Adapted my teaching methods to meet the unique needs of learners, including those with dyslexia, ADHD, and autism, ensuring each received the personalised support necessary to thrive, reflecting my commitment to inclusivity and adaptability in dynamic environments.

Barista and Cleaner

St. Andrews Union-St. Andrews
09.2021 - 03.2023
  • Worked as a cleaner in the Union building, gaining knowledge of cleaning products, techniques, and maintaining a tidy, hygienic environment
  • Served as a barista, preparing and serving high-quality coffee and beverages, ensuring customer satisfaction in a fast-paced café setting
  • Maintained cleanliness of café areas, ensuring both front and back of house were organised and sanitary

Administration Assistant

Muskox Construction Ltd-London
11.2021 - 05.2022
  • Assisted with managing and organising data to ensure clarity and accessibility, supporting smooth day-to-day operations
  • Communicated professionally with team members and clients, ensuring effective coordination and resolving issues efficiently
  • Contributed to accurate record-keeping and payroll processing, ensuring timeliness and attention to detail

Barista / Waitress

The Adamson & Hatch-St. Andrews
09.2020 - 02.2021
  • Managed front-of-house duties, providing friendly and efficient customer service in a busy café environment
  • Adapted to changing customer needs and maintained a positive, welcoming atmosphere, ensuring a smooth, enjoyable experience
  • Demonstrated strong multitasking abilities, ensuring food and drinks were of high quality and service was consistent
  • Left the role due to COVID lockdown, which restricted travel to St Andrews

Barista

Starbucks
Reigate
02.2020 - 09.2020
  • Delivered exceptional service in a fast-paced environment, ensuring a positive experience for all customers
  • Maintained a high standard of quality and consistency in drink preparation, meeting customer preferences with attention to detail
  • Adapted quickly to changing demands, ensuring smooth operations during peak times and maintaining a calm, professional approach

Crew Member

McDonald's
Earlswood
11.2018 - 10.2019
  • Developed strong customer service skills, including effective communication and handling challenging situations with patience
  • Collaborated efficiently with team members to maintain smooth operations in a fast-paced environment
  • Demonstrated adaptability and a positive attitude in high-pressure situations, ensuring a welcoming atmosphere for customers

Education

Undergraduate - MA (Scot) - English and Philosophy

University of St Andrews
09.2020 - 06.2024

Skills

  • Sales techniques
  • Customer service excellence
  • Persuasive and friendly communication
  • Rapport-building
  • Customer retention strategies
  • Up-Selling techniques
  • Customer needs assessment
  • Store management and set-up
  • Store presentation
  • Advanced cleaning

Timeline

Sales Development Representative

MathsTutors.Online
10.2024 - 03.2025

Server/Barista/Bar

The Royal and Ancient Golf Club-St. Andrews
07.2023 - 03.2024

Administration Assistant

Muskox Construction Ltd-London
11.2021 - 05.2022

Barista and Cleaner

St. Andrews Union-St. Andrews
09.2021 - 03.2023

Schools and Private Tutor

MyTutor
10.2020 - 02.2024

Barista / Waitress

The Adamson & Hatch-St. Andrews
09.2020 - 02.2021

Undergraduate - MA (Scot) - English and Philosophy

University of St Andrews
09.2020 - 06.2024

Barista

Starbucks
02.2020 - 09.2020

Crew Member

McDonald's
11.2018 - 10.2019

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Rebecca Beynon