Rebecca Benson
Summary
A flexible and skilled support worker with a Level 2 in Health and Social Care, driven by a genuine passion for the care industry. Support work experience includes work in homeless and offender accommodation, a community outreach service for women offenders who have become socially isolated and providing support to adults living with lifelong conditions in their homes. A background in retail management has honed their interpersonal skills and refined their ability to cater for individual needs, making them a truly empathetic and effective support worker. Their passion for making a positive impact, combined with their diverse skill set, positions them as an asset to any team within the health and social care sector.
Overview
21
21
years of professional experience
Work History
Support Worker
Independence Matters
Gorleston, Norfolk
07.2023 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Supported service users in developing skills for independence and community engagement.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
Care Assistant
Nightingale
06.2020 - 07.2023
- I cared for residents in a variety of settings
- Promoted their independence
- I supported residents in and out of their homes
- Personal hygiene
- Administering medication
- Diary management and travel independently and as a team
Cleaner
S.C.S Cleaning Services
10.2019 - 06.2020
- I cleaned houses and holiday accommodation throughout Norfolk and Suffolk
Health & Social Care Apprentice
Homegroup
09.2015 - 12.2016
- I achieved a social care diploma level 2
- I carried out support work in a homeless hostel
- I diffused conflict and stressful situations, ensuring information was passed on
- I was there for the residents who at the lowest part of their lives
- Assisting colleagues to ensure customers worked towards the goals outlined in their individual support plans
- Operating within clear, professional and confidentiality boundaries
- Followed all Homegroup's policies and procedures, ensuring safety of all involved
Voluntary
T.L.C
Great Yarmouth
02.2015 - 09.2015
- I completed all administration tasks
- Provided home baked cakes for the weekly meetings
- I purchased goods on behalf of the church
- I provided a warm welcome to group members to ensure they felt comfortable and know where all facilitates are located.
Assistant Manager
Betfred
02.2005 - 02.2015
- Deputised the manager, ensuring procedures and policies were followed
- Proceed recorded transaction, banking funds daily
- Assisted customers who had self-excluded themselves to adhere to that agreement
- Resolved conflicts by remaining calm and diffusing the situation to ensure both staff and other customers remained safe.
Education
LEVEL 2 - Math's, English
HOMEGROUP
NVQ - Care Of The Elderly
THE HEATHERS NURSING HOME
LEVEL 2 - Health and Social Care
HOMEGROUP
Skills
- Interpersonal skills
- Excellent time-management
- Communication both written and verbal
- Initiative
- Multi-tasking
- Work well under pressure
- Meeting deadlines
- Flexible
- Problem Solving
- Empathy
- Record-keeping
- Medication administration
- Daily living support
- Training participation
- Independence promotion
- Community engagement
- reliable and trustworthy
- Building relationships
- Personal care
- Meal preparation
- Health and safety procedures
- Learning disabilities support
- Daily living assistance
References
Available upon request
Timeline
Support Worker
Independence Matters
07.2023 - Current
Care Assistant
Nightingale
06.2020 - 07.2023
Cleaner
S.C.S Cleaning Services
10.2019 - 06.2020
Health & Social Care Apprentice
Homegroup
09.2015 - 12.2016
Voluntary
T.L.C
02.2015 - 09.2015
Assistant Manager
Betfred
02.2005 - 02.2015
LEVEL 2 - Math's, English
HOMEGROUP
NVQ - Care Of The Elderly
THE HEATHERS NURSING HOME
LEVEL 2 - Health and Social Care
HOMEGROUP