Rebecca Barns-Graham
Gillingham,Dorset
Summary
Specialising in connecting data, people and processes, I transform complex information into clear, actionable insight. My background of over 10 years of experience across client management, procurement, operations, and finance provides a well-rounded perspective on business analysis and problem-solving.
I have a strong track record of working with stakeholders across all levels, translating technical concepts into practical outcomes. My experience includes designing and improving processes, ensuring that data is not only accurate but genuinely useful in supporting business decisions.
More recently, my focus has been on data analysis and reporting, including developing dashboards in Power BI, using DAX to create robust reporting solutions to meet complex requirements, and working with relational data and ETL processes to integrate multiple data sources. I also bring strong advanced Excel skills, supporting detailed analysis and data manipulation.
Combining analytical thinking with clear communication, I ensure insights are understood, adopted, and acted upon.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Commercial Data Manager
Total Negotiation Group
Henley on Thames, Oxfordshire
07.2023 - 12.2025
- Led the development and implementation of data products and services, integrating data from SurveyMonkey (via API connections) and SharePoint Excel sources, and communicating technical concepts to non-technical stakeholders including Leadership, Sales, and Operations teams
- Designed and delivered Power BI dashboards and reports, applying ETL processes to extract, transform, and model data for clear, user-friendly insights
- Analysed and interpreted trends using Power BI to deliver actionable insights aligned with client needs and commercial objectives. Used storytelling and communication skills to present these insights in an engaging way
- Managed data quality, data security, GDPR compliance, and data connectivity across platforms, acting as the primary contact for third-party providers who were supporting data collection, API integrations, and data delivery solutions
Key Account Manager
Total Negotiation Group
Henley on Thames, Oxfordshire
09.2022 - 07.2023
- Built strong, long-term relationships with key clients, expanding engagement across multiple markets, teams, and senior stakeholders to achieve preferred supplier status
- Managed account plans and supported revenue growth by identifying new opportunities, tracking performance, and clearly communicating risks and progress to senior leaders
- Collaborated with internal teams (Resourcing, Operations, Solutions, and Marketing) to improve delivery, align resources, and ensure a consistent, cohesive client experience
Client Services Manager
Hemsley Fraser
Saltash, Cornwall
04.2022 - 09.2022
- Managed multiple longstanding client contracts as their central contact for managed learning services. Resolved escalations, complaints and queries for senior client stakeholders and provided strategic reporting on clients’ monthly learning and development spend and strategy
- Responsible for team allocations across my clients, prioritising to meet current and upcoming training demands
- Conducted staff training sessions, improving team skills and knowledge. For individual new starters, designed and delivered training plans to allow for a consistent new starter experience and to promote best practice from day one
Client Vendor Manager
Hemsley Fraser
Saltash, Cornwall
03.2019 - 03.2022
- Consolidated our supply chain to develop a preferred list of training providers for our clients to utilise and to improve relationships with our third-party training providers
- Sourced new providers and price-checked current incumbents against the current market. Negotiated annual rate cards, multi-year contracts, and one-off tailored requests
- Improved the profile of the Vendor Management team through continual process improvement and developing channels for the team to knowledge share with all our internal client teams
- Negotiated and refined vendor contracts, ensuring favourable pricing, clear performance KPIs, and compliance with company policies and strategic goals
Assistant Vendor Manager
Hemsley Fraser
Saltash, Cornwall
06.2017 - 03.2019
- Scoped learning requirements with client stakeholders and sourced the most appropriate solutions based on their needs, location, budget and other specifications
- Specialised in specific learning categories, including Leadership, Personal Development, Finance and Health and Safety, delivering key advice to clients on learning innovations in these categories. Identified potential vendors through market research
- Negotiated cost reductions and value adds at all levels, from a one-off course to company-wide training
Customer Assistant
Plymouth City Council
Plymouth, Devon
07.2016 - 06.2017
- Quality checked and raised purchase orders for all the departments in the Council
- Ensuring timely administration of payments made by the Council to companies and individuals. Investigated financial queries and resolved these through inter-departmental communication
- Efficiently trained new starters in the Creditors and the Buyers department. Ability to pick up new systems and explain processes in a clear, concise manner enabled new starters to settle in quickly
Buying Assistant
CDS superstore T/A The Range
Plymouth, Devon
02.2016 - 07.2016
- Monitoring stock and sales of products in the Gallery Department, placing orders and negotiating prices. Successfully anticipated customer demand to ensure we ordered appropriate stock
- Reviewed suppliers and products to forecast potential quarterly sales, using Excel extensively to ensure ordered stock quantities are sufficient
- Improved product quality through analysing customer feedback and managing supplier relationships, such as better finishes to mirrors or improved packaging
Buyer (Temporary Acting Up Position)
Plymouth City Council
Plymouth, Devon
07.2015 - 10.2015
- Sourced best value goods and services for departments across the Council
- Engaged new suppliers to provide quality services and negotiated prices to make savings
- Supported the wider team and department, ensuring further efficiencies. My in-depth knowledge of processes and systems made me a key point of contact within my department
Education
PGCE - Secondary English
University of Plymouth
Plymouth 01.2011 - 01.2013
BA (Hons) - English Literature and Linguistics
University of Manchester
Manchester 01.2007 - 01.2010
A Levels - English A, History A, French B
University of Plymouth
PlymouthAS Level - Chemistry B
King's School
Bruton, SomersetGCSEs - English Language A English Literature A French A German A Technology A Mathematics A, Double Science A, History A
King's School
Bruton, SomersetSkills
- Data analysis and visualisation using Power BI, Excel, and PowerPoint, combined with SQL knowledge and experience in relational data and ETL processes to extract, transform, and present insights that drive business decisions
- Microsoft Office, financial databases, and client learning management systems Advanced Excel, Powerpoint, Publisher, Word, and Outlook usage
- Sourcing vendors utilising supplier management systems, including scoring and category management
- Designing and implementing new processes within my team and across multiple functions
- Conducting root-cause analysis to identify inefficiencies, then developing and implementing short, mid and long-term solutions
DATA, TECHNICAL & REPORTING
PROCESS IMPROVEMENT & STRATEGY
- Risk assessment and mitigation through identifying potential failures before they become issues
- Project management and implementation skills, with the ability to start from a strategic overview and drill down to the necessary detail to deliver outcomes
- Stakeholder engagement and needs analysis to define data and reporting needs
- Clear, adaptable communication across clients, teams and with leadership
- Experience motivating and empowering teams, plus internal and external stakeholders
- Influencing and negotiation skills to build relationships, align stakeholders and drive agreement
STAKEHOLDER MANAGEMENT
Certification
- ILM Leadership and Management Level 5 Award
- Additional training in Contract Law, Customer Service, Managing Conflicting Priorities, Negotiation Skills, Line Management and Negotiation
- Masters credits: I completed two research assignments for my PGCE and gained the highest level for them through my research and writing skills
- I enjoy writing novels, abstract painting and cooking dishes, using spices and unusual combinations to enhance their flavour
References
References available upon request.
Timeline
Commercial Data Manager
Total Negotiation Group
07.2023 - 12.2025
Key Account Manager
Total Negotiation Group
09.2022 - 07.2023
Client Services Manager
Hemsley Fraser
04.2022 - 09.2022
Client Vendor Manager
Hemsley Fraser
03.2019 - 03.2022
Assistant Vendor Manager
Hemsley Fraser
06.2017 - 03.2019
Customer Assistant
Plymouth City Council
07.2016 - 06.2017
Buying Assistant
CDS superstore T/A The Range
02.2016 - 07.2016
Buyer (Temporary Acting Up Position)
Plymouth City Council
07.2015 - 10.2015
PGCE - Secondary English
University of Plymouth
01.2011 - 01.2013
BA (Hons) - English Literature and Linguistics
University of Manchester
01.2007 - 01.2010
A Levels - English A, History A, French B
University of Plymouth
AS Level - Chemistry B
King's School
GCSEs - English Language A English Literature A French A German A Technology A Mathematics A, Double Science A, History A
King's School