Rebecca Baker
Compliance Manager
Cradley Heath
Summary
Dynamic Compliance Manager with a proven track record at Compliance Group, excelling in planning and coordination. Expert in developing training programs and enhancing safety systems, while fostering teamwork and collaboration. Adept at navigating regulatory landscapes and driving continuous improvement initiatives, ensuring compliance and operational integrity across diverse teams.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Compliance Manager
Compliance Group
2024.07 - Current
- Lead internal audits and inspections to monitor adherence to policies and procedures across engineering, service, and operations teams.
- Maintain up-to-date documentation and records of safety inspections, risk assessments, and corrective actions.
- Liaise with external regulatory bodies, insurers, and fire authorities during inspections, audits, and investigations.
- Develop and deliver training programs to staff and contractors on fire safety regulations, best practices, and company policies.
- Collaborate with senior leadership and technical teams to improve safety systems, documentation, and operational workflows.
- Investigate incidents, non-conformities, and complaints, identifying root causes and ensuring timely corrective actions.
- Stay abreast of changes in fire safety legislation and update company policies and practices accordingly.
- Support ISO certification, accreditations, and industry audits through the management of evidence, documentation, and continuous improvement plans.
- Provide compliance guidance during system design, installation, and maintenance projects to ensure safe, legal delivery.
System Support Supervisor
CG Fire & Security
2023.03 - 2024.07
- Streamlined support processes for increased efficiency and improved response times.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Support regular audits and system checks to guarantee compliance and operational integrity.
- Produce and review service reports for internal leadership and external regulatory bodies when required
Service Coordinator
Bryland Fire Protection Ltd
2015.10 - 2023.03
- Scheduled and oversaw engineer works from PPMS to remedial work
- Established and maintained service schedules for several engineer to help plan organise workload.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements by monitoring engineers holidays and sickness and ensuring appropriate cover is available, including handling any call outs.
- Accountable for coordination of the largest client within the service department
- Schedule engineer training based on their training needs
- Internal & External correspondence by phone and email
- Carrying out quotations and invoices.
Service Coordinator
Interserve
2013.02 - 2015.09
- Scheduling Engineers
- Coordinating assigned customers
- Ensuring PPMS were met across accounts
- Quoting
- Dealing with PO's and invoicing
Service Coordinator
Dakro
2011.02 - 2013.02
- Scheduling for engineers and coordinating works in line with customers projects
- Ensuring PPMS were met across accounts
- Working with PO'S and invoicing
- Quoting customers.
Service Coordinator
ATEC Security
2010.07 - 2011.01
- Coordinated and monitored service activities to confirm work met all requirements.
- Quoting customers for remedial works
- Handling customer queries via phone and email
Security Service Supervisor
Defence Security
2007.02 - 2010.07
- Managed time efficiently in order to complete all tasks within deadlines.
- Ensuring the day to day service department ran effectively and efficiently.
- Ensuring all service coordinators handled call out correctly and appropriately
Fire & Security Service Coordinator
ADT Security Systems
2005.11 - 2007.01
- Responsible for a team of engineers and scheduling and dispatching work.
- Ensuring all call outs were arranged and covered.
- Managed invoicing for my assigned customers.
Hotel Receptionist
Copthorne Hotel
2004.05 - 2005.10
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Checkout Assistant
Sainsburys PLC
2004.03 - 2004.04
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
A Level - Tourism And Travel Management
Dudley College
Dudley 2001.09 - 2004.05
High School Diploma -
Britannia High School
Rowley Regis 1996.05 - 2001.05
Skills
Planning and Coordination
Excellent Communication
Rapport and trust building
Teamwork and Collaboration
Certification
IOSH
Timeline
Compliance Manager
Compliance Group
2024.07 - Current
IOSH
2024-03
System Support Supervisor
CG Fire & Security
2023.03 - 2024.07
Service Coordinator
Bryland Fire Protection Ltd
2015.10 - 2023.03
Service Coordinator
Interserve
2013.02 - 2015.09
Service Coordinator
Dakro
2011.02 - 2013.02
Service Coordinator
ATEC Security
2010.07 - 2011.01
Security Service Supervisor
Defence Security
2007.02 - 2010.07
Fire & Security Service Coordinator
ADT Security Systems
2005.11 - 2007.01
Hotel Receptionist
Copthorne Hotel
2004.05 - 2005.10
Checkout Assistant
Sainsburys PLC
2004.03 - 2004.04
A Level - Tourism And Travel Management
Dudley College
2001.09 - 2004.05
High School Diploma -
Britannia High School
1996.05 - 2001.05