Rebecca Ansell

Commercial and operations professional with strong experience supporting cost control, forecasting, and reporting within a construction and temporary works environment. Proven ability to manage labour, plant, fleet, accommodation, and logistics costs while maintaining audit-ready commercial records. I have HR and employment law knowledge, including GDPR compliance, workforce governance, insurance, and employee relations, supporting risk management and regulatory compliance across multiple projects. Seeking to progress into a Quantity Surveying role.

• Monitored costs for labour, plant, vehicles, accommodation, maintenance, and temporary buildings, producing regular reports to support budget tracking for Directors
• Tracked installation and dismantling figures against quotations and forecasts to ensure accurate project cost reporting
• Maintained cost records and project trackers to support monthly reviews and forecasts
• Reviewed supplier and subcontractor quotes to identify cost-effective options and support project budgets
• Managed travel, accommodation, and logistics for site teams and directors, ensuring value for money without affecting schedules
• Managed fleet and plant, including insurance, MOTs, repairs, and maintenance, keeping costs controlled and records up to date
• Approved installation team payroll, verifying hours and rates against project budgets
• Maintained job boards and project tracking systems to ensure smooth delivery across multiple projects
• Liaised with site teams and management to support cost control, project progress, and risk management. Leading meetings to ensure we have the correct information from all departments for jobs to proceed.
• Produced reports for insurers, including workforce and insurance records, ensuring compliance with company and regulatory requirements
• Managed HR and employee records in line with UK employment law and GDPR
• Issued contracts, offer letters, and employment documentation, ensuring compliance with company policies and legal requirements
• Supported recruitment, redundancies, investigations, and disciplinary processes, working with external HR advisors as required
• Coordinated onboarding and mobilisation of site teams, including payroll, insurance, DBS checks, and vehicle allocation
• Updated company policies to ensure they reflect legislation, governance, and operational requirements
• Provided HR and operational support across my current company, and our sister company, maintaining consistency in procedures and compliance. Ensuring the variations between companies are amended.

• I support a diverse range of clients facing complex and challenging issues, delivering accurate and prompt resolutions while ensuring high levels of customer satisfaction
• Consistently managing client cases and delivering top-tier customer service, even when faced with complaints or challenging situations
• I manage a high volume of client cases, ensuring that each case accurately reflects the correct information in accordance with the organization's procedures
• I provide accurate scheduling support for managers and clients, ensuring that the appropriate attendees and professionals receive timely and informative invitations in advance
• Provided superior customer service, resulting in repeat business.
• I communicate with professionals and customers to deliver the highest level of accurate support and ensure continuity
• I facilitate effective communication by promptly responding to a high volume of emails, phone calls, and inquiries from peers and customers on-site
• I keep track of commitments, including internal and external meetings, personal appointments, and travel dates, to avoid scheduling conflicts
• I successfully complete multiple projects assigned by my managers, utilizing my professional knowledge, skills, and initiative to meet deadlines effectively

• Coordinated with staff members and outside vendors to set up holiday events supporting low-income families whilst maintaining professional relationships
• Organized and managed sensitive data input in excel spreadsheets and delivering information in a timely manner
• Maintained, updated, and organised large volumes of files, both digitally and physically
• Facilitated effective communication by promptly responding to a high volume of emails, phone calls, peers, and customers on site
• Utilized excellent customer service to provide great support for many families, peers and outside organisations to ensure immense support, communication and healthy professional relationships
• Ensured accurate risk assessments, legislations, and regulations were in place for all staff to follow during holiday clubs, liaising with staff members and issuing them set working days to attend

• Communicating with customers whilst keeping a positive attitude, ensuring everyone receives high quality and efficient service
• Served a high volume of drinks to many customers in a fast-paced environment
• Maintained a clean working environment and always presented myself neat and tidy
• Managed the inventory and ensured all bottles were stocked up to enable us to provide swift service throughout the night
• Memorised the food menu and cocktail menu to ensure I was able to provide customers with quick and efficient service for customers
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• Assisted in stock control and inventory management for smooth bar operations.
• Checked identification before serving alcohol, adhering strictly to local laws regarding alcoholic beverage sales.
• Handled and moved supplies between stores and bars for restocking and storage.

• Professionally delivered prescriptions while adhering to GDPR and Data Protection regulations
• Securely disposed of confidential information while maintaining a neat and organized workplace
• Efficiently organized and distributed stock in a timely manner
• Utilized strong interpersonal skills to effectively communicate with all customers at the front desk, providing them with the necessary support