Summary
Overview
Work history
Education
Skills
Timeline
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Rebecca Allcoat

Hinckley,Leicestershire

Summary

Dedicated professional with a strong work ethic and expertise in staff training, customer service excellence, and food hygiene regulations. Demonstrates effective communication and time management skills, ensuring high standards of service. Committed to maintaining exceptional customer experiences and seeking opportunities to further enhance operational efficiency within the work environment.

Overview

19
19
years of professional experience
7
7
years of post-secondary education

Work history

Coffee Shop Supervisor

The Wild Lotus
Hinckley, Leicestershire
10.2022 - 10.2024
  • Trained staff members, ensuring excellent customer service.
  • Oversaw accurate daily till operation and cash reconciliation.
  • Followed opening and closing procedures to maximise security and timely opening of coffee shop 3 days per week.
  • Ensured fast service during peak hours by efficiently managing resources.
  • Nurtured relationships with customers, establishing a loyal customer base.

Medical Receptionist in GP

Station View Health Centre
Hinckley, Leicestershire
01.2018 - 03.2020
  • Improved patient satisfaction by managing appointment schedules efficiently.
  • Processed medical information for maintaining up-to-date patient records.
  • Enhanced communication with patients by addressing their queries and concerns promptly.
  • Facilitated seamless administration in GP office, ensuring a positive experience for patients.
  • Maintained confidentiality of medical documents as per data protection regulations.
  • Scheduled appointments using practice management software, reducing administrative workload substantially.

Optical Assistant

Specsavers Opticians
Hinckley, Leicestershire
10.2009 - 01.2018
  • Improved patient experience by conducting thorough pre-screening procedures.
  • Assisted senior optometrist for accurate diagnosis of eye conditions.
  • Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
  • Answered customer queries with excellent product knowledge and professionalism.

Assistant Bar Manager

The Kase Hotel
Hinckley, Leicestershire
01.2006 - 10.2009
  • Enhanced customer service by providing attentive, friendly and knowledgeable assistance.
  • Supervised cleanliness of bar area to maintain a welcoming environment.
  • Ensured adherence to all licensing laws, maintaining venue's good standing in community.
  • Cultivated relationships with regular patrons for consistent patronage and loyalty.

Education

NVQ Level 2 - Food Hygiene and Safety For Catering

Institute of hospitality
09.2024 - 09.2027

NVQ Level 2 - Hairdressing

North Warwickshire and Hinckley College
Nuneaton
09.2003 - 07.2005

NVQ Level 2 - Customer Service

City & Guilds
03.2008 - 09.2008

GCSEs -

Hinckley Academy and John Cleveland Sixth Form Centre
Hinckley
09.2001 - 07.2003

Skills

  • Staff training
  • Customer service excellence
  • Food hygiene regulations understanding
  • Time management
  • Ability to work in a team
  • Effective communication
  • Ability to Multitask

Timeline

NVQ Level 2 - Food Hygiene and Safety For Catering

Institute of hospitality
09.2024 - 09.2027

Coffee Shop Supervisor

The Wild Lotus
10.2022 - 10.2024

Medical Receptionist in GP

Station View Health Centre
01.2018 - 03.2020

Optical Assistant

Specsavers Opticians
10.2009 - 01.2018

NVQ Level 2 - Customer Service

City & Guilds
03.2008 - 09.2008

Assistant Bar Manager

The Kase Hotel
01.2006 - 10.2009

NVQ Level 2 - Hairdressing

North Warwickshire and Hinckley College
09.2003 - 07.2005

GCSEs -

Hinckley Academy and John Cleveland Sixth Form Centre
09.2001 - 07.2003

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Rebecca Allcoat