Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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Rebecca Aichen

Orpington,Kent

Summary

I am a recent graduate from the London School of Economics with a strong academic background in Sociology, achieving a 2:1 in my BSc degree. My education has equipped me with a deep under-standing of societal structures, human behaviour, and the dynamics that shape our world. I am en-thusiastic about applying my knowledge and skills to contribute positively to society and address pressing social issues. I am a dedicated and curious individual, eager to explore opportunities to make a meaningful impact in the field of sociology and beyond. I possess a significant amount of experience in customer service, which has instilled in me a deep appreciation for fostering profes-sional and high-quality relationships between employees and customers, as well as nurturing posi-tive employee relations within organisations. I am a sociable and articulate person who enjoys lis-tening to and helping others, a skill I was able to express and develop professionally whilst working in front of house positions looking after customers. My journey in customer service sparked a keen interest in the realm of Human Resources, specifically employee relations. My professional back-ground, combined with my passion for sociology, has fuelled my curiosity in understanding how companies can develop and implement policies that promote inclusion, diversity, and equity within the workplace. I strongly believe that the experience of the employees is just as important as the service, customers are offered, and human resources plays a crucial role in ensuring this. I believe that it is crucial for policies to consider the individualised experiences of employees and the broader societal context in which they operate, to ensure their work experience is motivating, encouraging and of high quality.

Overview

3
3
years of professional experience

Work history

Barista/Waitress/Till Operator

David Lloyd Clubs
Sidcup, Kent
06.2021 - 09.2021
  • Waitress, and till operator, demonstrating adaptability and versatility in a dynamic hospitality setting
  • Pioneered the independent operation of the newly established outdoor pool bar, innovatively introduced to accommodate a surge in customer demand during the summer season
  • Successfully navigated and resolved challenges associated with the implementation of new card technology, crucial for health and safety compliance following the COVID-19 pandemic
  • Cultivated strong and enduring relationships with regular customers, a significant achievement within a members-only club, enhancing customer loyalty and satisfaction.

Barista/Waitress/Gelato & Deli Counter Server

Ruxley Manor Garden Centre, Mulberry Tree Restaurant
Sidcup, Kent
11.2019 - 08.2020
  • Efficiently served hot beverages as a skilled barista, undergoing regular assessments and mastering the art of crafting a variety of coffee blends
  • Managed waitressing responsibilities, ensuring excellent customer service
  • Operated the gelato counter, expertly serving frappes, milkshakes, sundaes, and ice creams
  • Worked at the deli counter, crafting fresh sandwiches and toasties to meet customer preferences
  • Assumed duties at the hot food counter, efficiently plating up prepared hot meals for customers
  • Adapted to the post-COVID era, providing table service and waitressing services, emphasizing safety and exceptional customer experiences
  • Additional Contributions During Lockdown
  • Demonstrated remarkable flexibility and adaptability, taking on diverse roles and responsibilities during the restaurant's closure, reflecting a dedicated and versatile work ethic.
  • Demonstrated safe food handling standards at all times.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Completed daily opening and closing checklists, ensuring restaurant cleanliness and security.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Reset tables with spotless service ware within quick turnaround time to maximise seating capacity.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Performed additional tasks to support kitchen and bar staff, ensuring dining room ran smoothly.

Cashier and Customer Service Representative

Ruxley Manors Cash Hall
Sidcup, Kent
05.2020 - 07.2020
  • Diligently operated cash registers, consistently delivering outstanding customer service with a warm and welcoming demeanour
  • Conducted end-of-day cash reconciliations, demonstrating meticulous attention to detail
  • Assumed responsibility for restocking displays and products, ensuring a well-organised and visually appealing sales floor
  • Adhered strictly to policies and procedures for continued company compliance.
  • Utilised a headset system effectively to facilitate seamless communication with other departments, resolving customer inquiries and ensuring efficient service delivery.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.

Fundraising Department Assistant

Greenwich and Bexley Community Hospice
Welling, Kent
08.2019 - 09.2019
  • Volunteered for the Fundraising department during the months of August and September
  • Assisted in various administrative tasks, including making telephone calls, managing photocopying assignments, creating informative posters, and lending a helping hand wherever needed to ensure the department's smooth operation.

Challenge Events Fundraiser Support

Greenwich & Bexley Community Hospice
Welling, Kent
02.2019 - 09.2019
  • London Marathon, ASICS 10k, Abseiling Events, Collaborated as a dedicated volunteer in support of Challenge Events Fundraisers, including high-profile events like the London Marathon, ASICS 10k, and abseiling activities
  • Contributed to the creation of vibrant cheer stations to energize participants
  • Played a pivotal role in documenting these events by capturing photographs and crafting engaging imagery for social media promotion
  • Provided invaluable support and encouragement to all participants, fostering a positive and motivating atmosphere.

Barista/Waitress/Till Operator

Muffin Break Café
Bexleyheath, Kent
11.2018 - 01.2019
  • Provided exceptional customer service by serving food and beverages in the café
  • Accurately prepared bills and processed payments for customers
  • Prioritized customer satisfaction and consistently delivered outstanding service
  • Greeted customers warmly, efficiently took orders, and maintained a clean and safe environment
  • Ensured customers felt welcomed, comfortable, and well-attended to throughout their visit.

Retail Assistant and Donation Organiser

Greenwich & Bexley Community Hospice Charity Shop
Welling, Kent
04.2018 - 07.2018
  • Strategically arranged merchandise displays to engage customers and enhance their shopping experience
  • Operated cash registers, facilitating smooth and efficient transactions with a focus on customer satisfaction
  • Played a key role in sorting and evaluating various donations, discerning items suitable for resale, and skilfully pricing specific items such as bags and shoes
  • Welcomed and assisted customers during their shopping journey, providing guidance when searching for specific items and offering support
  • Demonstrated strong analytical skills when pricing items fairly based on their condition
  • Enhanced social and teamwork skills through collaborative efforts with colleagues
  • Gained a deeper appreciation for the significance of the work, driven by the dedicated team and a shared commitment to a noble cause.

Education

A-Levels -

Townley Grammar School
Bexleyheath, Bexley
/2017 - /2019

GCSEs -

Townley Grammar School
Bexleyheath, Bexley
/2015 - /2017

Bachelor of Science - Sociology

London School of Economics and Political Science
Holborn, London
/2020 - /2023

Skills

  • Proficient time management
  • Strong written and verbal communication skills
  • Organisation and Attention to detail
  • Consistent punctuality
  • Adaptability and teamwork
  • High motivation and unwavering dedication
  • Positive and optimistic attitude
  • Till accuracy
  • Restocking inventory

Interests

Hobbies & Interests , Music and Drama: Achieved a Grade 4 distinction in singing and previously participated in drama groups. Elocution and public speaking have also been areas of interest, highlighting a passion for vocal expression and performance. Social Engagement: Enthusiastic about socializing and actively listening to others, fostering connections and understanding diverse perspectives. Fitness and Community Involvement: Devote a significant part of leisure time to exercise and attend residential boot camps for women. Passionate about promoting wellness and connecting with women from various backgrounds while assisting in these settings. Sociology Enthusiast: Possess an undergraduate degree in Sociology and have a deep fascination with societal structures and operations. Stay actively informed about social issues and diverse experiences, reflecting a commitment to social awareness and equity. Psychology Enthusiast: Passionate about understanding individual behavior within society. Recently conducted qualitative research on socio-economic factors and addiction recovery, shedding light on the importance of equity in society. Workplace Dynamics: Curiosity about how individualism and capitalism impact social experiences, particularly in relation to mental health. Keen interest in the evolving world of company policies and work environments, emphasizing the importance of a workforce's well-being alongside profitability.

Languages

English
Native

Timeline

Barista/Waitress/Till Operator

David Lloyd Clubs
06.2021 - 09.2021

Cashier and Customer Service Representative

Ruxley Manors Cash Hall
05.2020 - 07.2020

Barista/Waitress/Gelato & Deli Counter Server

Ruxley Manor Garden Centre, Mulberry Tree Restaurant
11.2019 - 08.2020

Fundraising Department Assistant

Greenwich and Bexley Community Hospice
08.2019 - 09.2019

Challenge Events Fundraiser Support

Greenwich & Bexley Community Hospice
02.2019 - 09.2019

Barista/Waitress/Till Operator

Muffin Break Café
11.2018 - 01.2019

Retail Assistant and Donation Organiser

Greenwich & Bexley Community Hospice Charity Shop
04.2018 - 07.2018

A-Levels -

Townley Grammar School
/2017 - /2019

GCSEs -

Townley Grammar School
/2015 - /2017

Bachelor of Science - Sociology

London School of Economics and Political Science
/2020 - /2023
Rebecca Aichen