Rebecca Abbotts-McNelis
London,City of London
Summary
I believe I am an enthusiastic Customer Advisor with the skill set to resolve any issues swiftly, enhancing customer satisfaction. Within my job role, I aim to create a welcoming atmosphere and building lasting customer relationships, increasing customer retention and driving improvements in service quality through insightful feedback and proactive assistance.
Moreover, with strong ability to connect with customers and provide tailored solutions, I am able to demonstrate excellent communication and problem-solving skills. My goal is to always manage customer interactions and resolve issues with a positive attitude, as well as, being committed to enhancing customer satisfaction and driving business growth through dedicated service and support.
Overview
1
1
year of professional experience
Work history
Customer advisor
Boots UK
London, City of London
05.2025 - Current
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Cultivated strong relationships with customers to drive engagement.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Assisted customers in product selection, resulting in increased sales.
- Ensured smooth store operations by coordinating with the team effectively.
- Resolved customer complaints effectively, maintaining brand reputation.
Customer advisor
Boots UK
London, City of London
10.2024 - 03.2025
- Delivered personalised service to each client, fostering trust and loyalty.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Offered prompt solutions to maintain customer satisfaction.
Education
GCSEs - English, Maths, Religious Education, Combined Science, Art, History, Spanish,
St Thomas More Roman Catholic Comprehensive
London 09.2019 - 06.2024
Diploma of Higher Education - Creative Media
Shooters Hill Sixth Form College
London 09.2024 -
Skills
- Customer relationship management
- Team leader management once a week
- Sales strategies
- Conflict resolution
- Time management
- Communication skills
- Organisation
- Customer focus
- Customer Service
- Sales techniques
Affiliations
- Reading
- Writing
- Film and media
- Colouring/drawing
- Music
Accomplishments
At my current job, I am a team leader once a week, improving my management and professional skills in the work place. I thoroughly enjoy this role as it has helped to boost my confidence and motivation to work hard and feel accomplished.
Furthermore, during my time in Secondary School, I completed my Duke Of Edinburgh Bronze award. This expedition tested my communication and teamwork skills, working collectively as a team, guiding one another through the trip.