Work Type
Full timeLocation Preference
RemoteHybridLocation: London, ENG
Open to relocation: No
Rebecah Nassali
Work Preference
Summary
Accounts and administration professional with 12+ years of finance support, customer service, membership administration, and office management experience. Maintain accurate financial records, process invoices and payments, and manage customer accounts. Provide confidential administrative support in high-volume environments, meeting deadlines through strong organisation and communication.
Overview
19
19
years of professional experience
Work History
Accounts Assistant/ Accounts Receivable supervisor
Fusion Lifestyle
01.2023 - 07.2026
- Process customer invoices and payments accurately following company procedures.
- Supported month-end reconciliations to ensure accurate reporting and compliance with deadlines.
- Maintain accurate accounting records with organised financial filing systems.
- Investigate and resolve customer payment queries promptly and professionally.
- Liaised with customers regarding outstanding payments and account enquiries to facilitate timely resolutions.
- Provide administrative support to the finance team and daily accounting tasks.
- Handle financial information with complete confidentiality and accuracy.
- Managed payment processing, invoicing, and collections to maintain cash flow and account accuracy.
- Carefully reviewed each invoice and requisition for payment, resolving errors prior to processing.
- Prepared invoices based on contract terms and distributed to customers.
- Processed invoice payments and recorded information in account database.
- Kept general ledger documents updated for accurate transaction records.
- Issued invoices and credit memos to customers, maintaining meticulous financial records.
- Attended team meetings to discuss issues, priorities and outstanding accounts, improving department operations.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Managed accounts receivable ledger, promptly identifying overdue accounts for follow-up.
- Reconciled accounts receivable ledger to confirm all payments were accounted for and properly posted.
- Trained new staff on billing practices and company policies, ensuring team competency.
- Liaised with external auditors during annual audits, providing necessary documentation and explanations.
Sales Coordinator
Fusion Lifestyle
07.2022 - 12.2022
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Advised customers on product range, price, delivery, warranties and product use.
- Shared new products and promotions with customer to encourage sales.
Membership Administrator
Fusion Lifestyle
01.2018 - 12.2020
- Processed membership inbox enquiries promptly, enhancing member support and satisfaction.
- Managed membership cancellations, upgrades, downgrades, and amendments, ensuring accurate and timely processing.
- Coordinated with leisure centres to address membership queries efficiently.
- Resolved complaints via telephone and email, contributing to high levels of customer satisfaction.
- Maintained accurate customer records and membership database entries at all times.
- Supported managers with routine administrative tasks and regular reporting outputs.
Customer Relations Advisor
Fusion Lifestyle
01.2014 - 01.2018
- Served as first point of contact for customers in person and by telephone, ensuring a welcoming experience.
- Handled customer enquiries and escalated issues as needed to ensure timely resolutions.
- Delivered customer service while promoting and selling memberships, enhancing customer engagement.
- Scheduled appointments and maintained daily booking systems.
- Assisted with reception duties and daily operational administration.
- Updated staff rotas and supported day-to-day administrative operations.
Receptionist
PS Photay Dental Surgery
12.2011 - 12.2013
- Welcomed patients and visitors, creating a welcoming and professional environment.
- Managed incoming telephone calls, appointments, and patient enquiries, facilitating effective communication and scheduling.
- Maintained patient records, logs and administrative reports.
- Supported the smooth day-to-day running of the reception and office.
- Managed distribution of incoming and outgoing correspondence, ensuring timely delivery.
- Organised meeting rooms and maintained facilities, ensuring readiness for meetings and events.
- Performed scanning, photocopying, filing and document management.
- Ordered office stationery and verified supplier invoices.
Office Assistant
Credit Suisse International
07.2007 - 09.2007
- Responded to telephone inquiries and delivered essential administrative support.
- Executed data entry tasks and organised outgoing correspondence effectively.
- Assisted in processing account opening procedures and managing related documentation.
- Helped organise filing, performed printing, and conducted photocopying to improve office administration efficiency.
- Created and updated spreadsheets in Microsoft Excel to enhance data management and reporting.
- Maintained accurate employee and client databases to support organisational operations.
Education
BSc (Hons) - Banking and Finance
Middlesex University
01-2012
Certificate - Securities and Investment
Newham College
01-2008
BTEC Diploma - Business and Finance
Newham College
01-2007
GCSEs - Mathematics, Science and Business Studies
St Lawrence School
01-2005
Skills
- Invoice processing
- Account management
- Ledger support
- Month-end support
- Account administration
- Membership administration
- Data management
- Confidential information handling
- Customer service
- Microsoft Office proficiency
- Document management
- Time management and organization
- Detail orientation
- Communication skills
REFERENCES
Available upon request.
INTERESTS
Travelling | Singing | Community activities | Meeting and interacting with people
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Accounts Assistant/ Accounts Receivable supervisor
Fusion Lifestyle
01.2023 - 07.2026
Sales Coordinator
Fusion Lifestyle
07.2022 - 12.2022
Membership Administrator
Fusion Lifestyle
01.2018 - 12.2020
Customer Relations Advisor
Fusion Lifestyle
01.2014 - 01.2018
Receptionist
PS Photay Dental Surgery
12.2011 - 12.2013
Office Assistant
Credit Suisse International
07.2007 - 09.2007
BSc (Hons) - Banking and Finance
Middlesex University
Certificate - Securities and Investment
Newham College
BTEC Diploma - Business and Finance
Newham College
GCSEs - Mathematics, Science and Business Studies
St Lawrence School