Rebbecca Hindle
NORTHAMPTON
Summary
Dynamic and results-driven professional with a strong focus on team development and motivation. Demonstrates exceptional leadership and guidance, effectively utilising organisational skills to enhance performance management and customer service excellence. Adept at conflict resolution strategies and inventory management, consistently delivering resilience under pressure. Committed to fostering an environment of effective communication, aiming to drive organisational success through strategic performance initiatives.
Overview
26
26
years of professional experience
10
10
years of post-secondary education
Work history
General manager
Greeneking
NORTHAMPTON
01.2013 - Current
- Developed operational strategy to optimise business performance.
- Managed daily operations to uphold service standards and efficiency.
- Oversaw staff training initiatives, enhancing team capabilities and performance.
- Coordinated front and back of house rotas to ensure adequate staffing.
- Ensured compliance with legal standards including fire safety and health regulations.
- Conducted stock ordering and inventory management for both wet and dry goods.
- Actively managed kitchen operations during absence of kitchen manager.
- Fostered a positive work environment to improve staff morale and productivity.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Improved staff retention with robust HR policies and procedures.
Assistant manager
Greene King PLC
Blackpool
03.2008 - 01.2013
- Assisted in managing daily operations to ensure smooth workflow and efficient service.
- Supported team in implementing training programmes to improve staff performance and customer satisfaction.
- Coordinated schedules and resource allocation to optimise staff productivity and service delivery.
- Monitored stock levels and conducted regular stock checks to maintain product availability.
- Helped plan community events.
- Helped with stock takes
- Engaged with customers to address inquiries and resolve issues, enhancing overall experience.
- Assisted in recruitment process to build an effective workforce.
- Handled customer complaints effectively, restoring trust in our brand.
- Minimised inventory loss for improved profit margins.
- Created a positive work environment, resulting in higher employee morale.
assistant manager
Savers health and beauty
Blackpool
08.2005 - 02.2008
- Assisted manager in daily store operations.
- Coordinated stock ordering and receipt of deliveries.
- Trained new team members effectively.
- Handled customer complaints effectively, restoring trust in our brand.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Handled stock control duties diligently preventing overstocking or shortages.
- Minimised inventory loss for improved profit margins.
- Assisted in recruitment process to build an effective workforce.
Supervisor
Coral Island
Blackpool
07.1999 - 07.2006
- Supervised daily operations to ensure compliance with safety regulations and company policies.
- Mentored staff by providing guidance and support to foster professional development and team cohesion.
- Provided constructive feedback to staff for improved performance levels.
- Fostered a positive work culture to boost employee morale.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Trained new hires and set up mentoring relationships to drive team performance.
Education
Bachelor of Arts - Hospitality Management
Blackpool and The Fylde College
Blackpool 09.1996 - 06.2000
A-Levels - English Literature grade E and Sociology grade B
Mackworth College
Derby 09.1994 - 06.1996
GCSEs - English B, English Lit B, Science double CC, Maths C ,Social Science B
Bemrose Community School
Derby 09.1989 - 06.1994
Skills
- Team development and motivation
- Effective communication
- Leadership and guidance
- Organizational skills
- Resilience under pressure
- Performance management
- Customer service excellence
- Conflict resolution strategies
- Inventory management
Affiliations
- My hobbies include badminton, reading and hiking.
Timeline
General manager
Greeneking
01.2013 - Current
Assistant manager
Greene King PLC
03.2008 - 01.2013
assistant manager
Savers health and beauty
08.2005 - 02.2008
Supervisor
Coral Island
07.1999 - 07.2006
Bachelor of Arts - Hospitality Management
Blackpool and The Fylde College
09.1996 - 06.2000
A-Levels - English Literature grade E and Sociology grade B
Mackworth College
09.1994 - 06.1996
GCSEs - English B, English Lit B, Science double CC, Maths C ,Social Science B
Bemrose Community School
09.1989 - 06.1994