Reaz Ahmed
Milton Keynes,United Kingdom
Summary
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
FC Interim Manager Picking/ IB/IXD
Amazon LTN-1
Marston Gate, United Kingdom
2025.09 - 2026.01
- Oversee daily picking operations ensuring smooth workflow and meeting customer demand.
- Monitor and manage pickable backlog levels throughout the shift, maintaining optimal backlog-to-picker ratios below critical thresholds.
- Lead cross-functional innovation and process improvement initiatives focused on enhancing picking operations efficiency.
- Delivered high-quality products to increase customer satisfaction.
- Coordinated cross-departmental collaboration for improved workflow.
- Execute shift plans in collaboration with the operations manager, adjusting strategies as needed to meet targets.
- Managed team dynamics by implementing conflict resolution strategies.
- Drive picking performance to meet or exceed target rates (TPH) across all pick categories.
- Support process leads in their daily operations and development.
- Champion safety culture by conducting daily safety observations and audits.
- Ensure all associates follow standard work procedures and safety protocols.
- Investigate safety incidents and implement corrective actions to prevent recurrence.
- Prepare start-of-shift reports with performance projections and labor plans.
- Generate end-of-shift reports analyzing performance against targets with root cause analysis.
- Conduct bridge analysis to understand performance gaps and develop action plans.
- Develop contingency plans for peak periods, volume fluctuations, and staffing challenges. Analyze trends to forecast future capacity and resource requirements.
- Boosted department efficiency by streamlining operational processes.
- Analysed market trends to inform strategic decision-making processes.
FC Lead Shipping/TSO
Amazon LTN-1
Marston Gate, United Kingdom
2021.03 - 2025.09
- Lead daily operations for shipping department, managing team performance and ensuring adherence to safety and quality standards.
- Develop and execute daily shift plans in collaboration with Area Manager, optimizing labor allocation to meet forecasts.
- Drive continuous improvement through data analysis, process optimization, and implementation of innovative solutions.
- Manage overtime decisions and coordinate with Operation Manager
- Conduct daily audits and maintain Perfect Mile dashboards to track operational excellence.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Champion safety initiatives and ensure compliance with all operational checklists.
- Spearhead multiple projects to enhance work environment and operational efficiency.
FC Lead Dock/Receive
Amazon LTN-9
Dunstable, United Kingdom
2020.06 - 2021.03
- Managed receive and dock operations, ensuring seamless coordination between departments.
- Optimized station allocation and collaborated with Stow lead for efficient workflow.
- Implemented safety protocols and conducted regular audits to maintain zero-incident environment.
- Provided critical shift information to frontline management and adjusted labor allocation dynamically.
- Coordinated with stores for inventory management and stock requirements.
Shift Manager
McDonald's Restaurant Ltd UK
Milton Keynes, United Kingdom
2018.05 - 2020.09
- Drove sales growth through strategic planning and customer service excellence.
- Managed cash operations, conducted audits, and ensured compliance with health and safety standards.
- Led performance evaluations and team development initiatives.
FC Associate
Amazon LTN-4
Dunstable, United Kingdom
2019.06 - 2020.06
- Cross-trained in multiple processes: Manual Stow, NIKE station, NIKE LITE, SNL STOW, Receive (Decant and Each), Pack Singles.
- Served as Water Spider for Receive and Cart Runner for Stow process.
- Consistently exceeded daily targets while maintaining quality standards.
Warehouse Operative
Amazon
Marston Gate, United Kingdom
2018.10 - 2019.05
- Processed inventory from vendors, ensuring accuracy through barcode verification.
- Maintained quality control standards and achieved daily performance targets.
- Managed Each-2-Bin processing and pallet movement operations.
Manager, Business Development
Millennium Bangla Limited
Dhaka
2014.08 - 2017.04
- Developed and executed annual business plans and sales projections.
- Built strategic partnerships and conducted corporate presentations to drive revenue growth.
- Led pricing strategies and created exclusive customer offers for various occasions.
- Collaborated with sales teams to develop proposals and identify market opportunities.
- Produced yearly magazine content for customers and employees.
Manager, Sales & Marketing
D-Developments Ltd.
Chittagong
2013.08 - 2014.01
- Generated new business opportunities and exceeded sales targets.
- Developed and executed promotional activities and monthly sales strategies.
- Built strong client relationships and managed credit realization.
Education
BA (Hons) Business Management - Management
ARDEN UNIVERSITY
LONDON 2024.05 -
Business Foundation - Accounting, English, Economics, Sociology, Business Computing
Taylor's Business Foundation
Malaysia 2003.01 - 2004.01
O Levels -
Edexcel International
BangladeshSkills
- Microsoft Office Suite
- Data analysis and process optimization
- Inventory management systems
- Performance dashboard management
- Team leadership and development
- Safety and quality management
- Strategic planning and execution
- Cross-functional collaboration
- Problem solving and decision making
- Customer service excellence
Certification
- Vacation Ownership Training (5 days, June 2010)
- Advanced Sales & Marketing Training (8 days, June 2012 & July 2011)
- Customer Service Course (UK)
- Management Training Course (UK)
Languages
English: Fluent (IELTS Band Score: 6.5)
Bengali: Native
REFERENCES
As per request
Timeline
FC Interim Manager Picking/ IB/IXD
Amazon LTN-1
2025.09 - 2026.01
BA (Hons) Business Management - Management
ARDEN UNIVERSITY
2024.05 -
FC Lead Shipping/TSO
Amazon LTN-1
2021.03 - 2025.09
FC Lead Dock/Receive
Amazon LTN-9
2020.06 - 2021.03
FC Associate
Amazon LTN-4
2019.06 - 2020.06
Warehouse Operative
Amazon
2018.10 - 2019.05
Shift Manager
McDonald's Restaurant Ltd UK
2018.05 - 2020.09
Manager, Business Development
Millennium Bangla Limited
2014.08 - 2017.04
Manager, Sales & Marketing
D-Developments Ltd.
2013.08 - 2014.01
Business Foundation - Accounting, English, Economics, Sociology, Business Computing
Taylor's Business Foundation
2003.01 - 2004.01
O Levels -
Edexcel International