Reanne David

• To work as part of halls support team responsible for the provision of facilities and services in the halls of residence to enhance the student experience and provide a good quality support service to residents.
• To provide administration services at the halls and ensure residents in halls receive excellent customer service during the contracted period,
• Responded quickly to urgent admin tasks, helping to support efficient staff operations.
• Providing wellbeing, safeguarding and mental health support to residents and refer them to correct services in the university, reporting any behavioural breaches.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Received, sorted and distributed incoming mail.

• Helping current foundation students get support with anything they need example being referencing, understanding of the assignment
• Shared personal experiences and insights to offer valuable lessons learned and demonstrate practical application of knowledge and skills.
• Delivered one-on-one sessions to guide mentees through various subjects and challenges.
• Carried out day-to-day duties accurately and efficiently.

• To promote and raise awareness of health and wellbeing initiatives available from the university
• To signpost and support students to access student support services
• Mentor for new students and support their transition into university life

Training was provided by Goldcrest training which was 2 day course certificate giving at the end.

• Helped new students into accommodation on moving day
• Welfare checks
• Helped at the Student Union late-night venue making sure students got home safe
• Helping new students find their way around the campuses

• Issued identifying badges and safety devices to guests.
• Supported park guests with professional tours, pointing out landmarks and answering questions.
• Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
• Engaged schoolchildren in topics of interest by conducting fun tours.
• Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
• Explained university application process and finance options to prospective students.
• Working alongside student recruitment during UCAS fairs across the university
• Supported campus recruitment events and promotions, offering anecdotal and statistical data to drive enrollment.

• Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
• Produced high-volume coffee orders quickly and accurately, meeting customer demand.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Built and nurtured customer loyalty by remembering personal preferences.
• Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.

• Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
• Produced high-volume coffee orders quickly and accurately, meeting customer demand.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Promptly processed and dispatched takeaway and delivery orders to maintain quality.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.