Summary
Overview
Work history
Education
Skills
Accomplishments
References
Quote
Timeline
Generic

Reah Sall

Gravesend,Kent

Summary

Accomplished university graduate with a Bachelor's degree in Business Management, specialising in Human Resources, and currently thriving as a customer service representative. Known for successfully managing multiple priorities with a positive attitude and a willingness to take on greater responsibilities to meet team goals. Eager to transition into Human Resources, leveraging strong communication, problem-solving, and organizational skills to contribute effectively to an HR team. Experienced in working in team environments and recognized for hard work, punctuality, and a willingness to learn new things. Ready to apply knowledge and gain practical experience in a dynamic HR role.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Customer service representative

OneFamily
Brighton, East Sussex
10.2022 - Current
  • Delivered prompt and effective solutions to daily payment-related customer inquiries
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.


Nursery practitioner

Little Forest Nursery
Brighton
03.2022 - 07.2022
  • Planned creative activities to motivate and inspire children.
  • Tailored activities to make use of resources and engage all children based on their age, interests and abilities.
  • Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
  • Developed positive, trusting relationships with groups of young children.
  • Worked within established policies and procedures to ensure high standards of care.
  • Created and maintained welcoming, safe and tidy space to promote children's development.

Waitress

Malika
Brighton
05.2021 - 12.2021
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.

Sales assistant

Gap
Dartford, Brighton
09.2018 - 12.2019
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Education

Bachelor of Science - Business Management with Human Resource Management

University of Brighton
Brighton
09.2019 - 07.2022

NVQ Level 3 - Business, Applied Science, Health and Social Care

St John's Catholic Comprehensive
Gravesend
09.2018 - 06.2019

GCSEs -

Mayfield Grammar School, Gravesend
Gravesend
09.2013 - 06.2017

Skills

  • Strong verbal and written communication skills for interacting with employees and management
  • Excellent time management, multitasking, and attention to detail
  • Empathetic and able to collaborate effectively within a team environment
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Skilled in record keeping, data entry, and managing filing systems
  • Dedicated to providing excellent employee support and resolving issues efficiently
  • Open to feedback and dedicated to personal and professional growth
  • Eager to learn new HR practices and adapt to changing priorities
  • Familiar with basic labour laws, HR policies, and recruitment process

Accomplishments

  • University graduated with a 2:1 in Business Management with HRM, I was part of some great projects, such as working alongside a charity and helping create a business plan for our client, and another project of running and taking part in a development centre. These were excellent projects as they enhanced a range of my skills and allowed me to improve my employability skills.
  • Through my personal development, I completed the Silver Duke of Edinburgh award, which helped me gain confidence and develop my life skills such as navigation, time management, teamwork, and motivation. It gave me a chance to do something new and pushed me to participate in an experience I would not have had before.




References

References available upon request.

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer service representative

OneFamily
10.2022 - Current

Nursery practitioner

Little Forest Nursery
03.2022 - 07.2022

Waitress

Malika
05.2021 - 12.2021

Bachelor of Science - Business Management with Human Resource Management

University of Brighton
09.2019 - 07.2022

Sales assistant

Gap
09.2018 - 12.2019

NVQ Level 3 - Business, Applied Science, Health and Social Care

St John's Catholic Comprehensive
09.2018 - 06.2019

GCSEs -

Mayfield Grammar School, Gravesend
09.2013 - 06.2017
Reah Sall