Razzaq Ahmed
London,Wandswor
Summary
Dedicated professional with a strong foundation in customer service and support, excelling in team collaboration and conflict resolution. Proficient in Office 365 and adept at managing stock, ensuring efficient ticket scanning, and enhancing customer experience. Committed to leveraging product knowledge and problem-solving skills to drive customer satisfaction and operational efficiency.
Exceptionally skilled with focus on providing exceptional customer service in hospitality industry. Can significantly enhance guest experience by utilising refined communication skills and innate ability to anticipate needs. Brings forward solutions to streamline service delivery and improve overall operational efficiency.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Steward
CPFC Limited
London
07.2024 - 05.2025
- Participated in training sessions for enhanced professional development.
- Executed safety protocols with daily safety checks and emergency drills.
- Adhered to health and safety regulations to maintain a safe working environment in a venue of 25000 people.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Controlled access to premises for enhanced security.
- Delivered excellent customer service to ensure visitor satisfaction.
- Liaised with local law enforcement agencies when necessary, strengthening community ties and ensuring effective collaboration.
- Operated metal detectors at entrance points, preventing illegal items from being brought into the venue.
Christmas Customer Advisor
Boots Pharmacy
London, City of London
11.2023 - 12.2023
- Achieved higher customer retention through consistent follow-ups and updates.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Resolved customer complaints effectively, maintaining brand reputation.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Provided exceptional customer service to ensure a positive shopping experience.
- Developed rapport with customers for improved loyalty and repeat business.
Education
BTEC Engineering - Engineering
Ernest Bevin Sixth Form
London 09.2021 - 07.2023
GCSEs - Mathematics,English,Science,Spanish
Ernest Bevin Secondary School
London, Wandsworth 09.2016 - 06.2021
Skills
- Team player
- Customer Service
- Problem-solving
- Product knowledge
- Stock management
- Conflict Resolution
- Office 365 usage
- Customer experience
- Customer support
- Ticket scanning efficiency
- First aid proficiency
Custom
REFERENCES ARE PROVIDED UPON REQUEST
Personal Information
- Nationality:
- Date of birth: 13/06/2005
Certification
NCFE LEVEL 2 CERTIFICATION IN SPECTATOR SAFETY
Timeline
Steward
CPFC Limited
07.2024 - 05.2025
Christmas Customer Advisor
Boots Pharmacy
11.2023 - 12.2023
BTEC Engineering - Engineering
Ernest Bevin Sixth Form
09.2021 - 07.2023
GCSEs - Mathematics,English,Science,Spanish
Ernest Bevin Secondary School
09.2016 - 06.2021
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