Summary
Overview
Work history
Skills
References
Timeline
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Razwana Koaser

Bradford

Summary

Customer Service Representative with a strong focus on enhancing service satisfaction and driving company success. Proven communication skills developed through diverse customer-facing roles. Expertise in complaint resolution within company guidelines, demonstrating initiative and strong multitasking abilities. Committed to maintaining service standards through effective customer follow-up and support.

Overview

20
20
years of professional experience

Work history

Customer Service Advisor

World Duty Free
Leeds
04.2017 - Current
  • Promoted and advised on full range of airport tax and duty-free products.
  • Achieved brand training for Tom Ford, Malton Brown, YSL, and other premium brands.
  • Welcomed hundreds of passengers daily from diverse backgrounds.
  • Thrived in an extremely fast-paced environment.
  • Handled transactions involving multiple currencies.

Sales Assistant

Big Discount Store
Bradford
01.2009 - 03.2017
  • Provided exceptional customer service while advising customers in a fast-paced environment.
  • Directed customers to suitable products, maximising sales through cross-selling.
  • Operated electronic till for cash handling and processed card transactions.
  • Assisted customers with queries face-to-face and via telephone, ensuring satisfaction.
  • Conducted fitting room duties while following strict security procedures.
  • Encouraged store visits through effective merchandising and stock display.
  • Supported stocktaking initiatives as part of a cohesive team.
  • Maintained cleanliness of premises and ensured efficient shop floor operations.

Sales Assistant

Greenwoods Menswear
Bradford
01.2008 - 01.2009
  • Meet and greet customers, providing an excellent level of customer service
  • Promoted products related to bridal and hire formal wear
  • Ascertained the needs of the customers, providing reassurance for their special day
  • Represented the organisation at wedding fairs, promoting garments that were available
  • Met and exceeded targets that were set on a weekly/monthly basis

Customer Care Advisor

Redcats UK
Bradford
01.2006 - 01.2008
  • Worked in a busy Call Centre environment answering incoming calls and making outbound calls
  • Dealt with complex customer queries, negotiating with the customer to arrive at a satisfactory conclusion
  • Arranged collection of parcels, completed balance anomalies and processed card payments
  • Met and exceeded individual and team targets on a weekly basis

Skills

  • Salesforce platform
  • Bilingual
  • Communication proficiency
  • Customer experience
  • Team Leadership
  • Sales expertise

References

References available upon request.

Timeline

Customer Service Advisor

World Duty Free
04.2017 - Current

Sales Assistant

Big Discount Store
01.2009 - 03.2017

Sales Assistant

Greenwoods Menswear
01.2008 - 01.2009

Customer Care Advisor

Redcats UK
01.2006 - 01.2008

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Razwana Koaser