Razvan Constantin Popa

As a Deputy Manager I have been managing two stores located in Covent Garden, one of which is the flagship store. Within the given period of time I have:

• Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
• Recruited and trained driven, dedicated team members, reducing staff turnover. Managed staffing schedules, such as the rota and the floor plan, for high numbers of employees, delivering operational efficiency.
• Worked with the IT team to implement a new highly efficient till program. Contributed to the development and implementation of business strategies, goals, and organizational objectives.
• Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
• Created budgets, monitored expenses, and implemented cost control measures. Managed the H&S, i.e. dealt with COSHH and risk assessments.
• Maintained strong communication with the head office staff. Implemented stock takes, window display and module changes, visual merchandising.
• Analyzed complex situations, identified solutions, and made effective decisions under pressure.

• Dealt with customer complaints and rectified product and service issues.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Delivered exceptional customer service and drove sales growth.
• Delegated tasks and managed a team, ensuring each team member was assigned appropriate duties.
• Fostered productivity and a cohesive work environment.
• Actively worked on improving sales conversion rates through effective strategies and guidance to team members.
• Empowered the team through targeted coaching and training.
• Played a pivotal role in opening and closing the store, ensuring proper setup, organizing inventory, and conducting cash reconciliation.
• Handled paperwork and administrative tasks diligently to maintain accurate records and facilitate smooth store operations.
• Contributed to the overall success of the store through leadership skills, team management expertise, focus on conversion, and attention to operational details.
• Created a positive experience for both customers and the team

• Delivered exceptional customer service and drove sales growth.
• Played a role in opening and closing the store, ensuring all necessary preparations were made before opening.
• Set up displays and organized inventory for a seamless opening.
• Responsible for closing procedures, including cash reconciliation and securing the store.
• Handled paperwork and administrative tasks efficiently as a Senior Sales Advisor.
• Completed sales reports, managed inventory, and handled other essential documentation.
• Ensured smooth store operations and accurate record-keeping.
• Contributed to the overall efficiency and success of the store by taking care of behind-the-scenes tasks.

• Assisted with food service to allow provide quality dining experience.
• Prepared meals, snacks and beverages in line with menu requirements.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
• Maintained stock records in line with company policy and food safety regulations.

• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• Studied and re-designed processes to improve quality of coffee and cafe products.

• Identified prospect needs and offered appropriate products and services.
• Increased revenue through upselling and consistent contract renewals.
• Demonstrated products to encourage purchases by showcasing features and benefits.
• Nurtured leads through sales pipeline within target timeframes.

• Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Trained staff on best practices to achieve optimal productivity.
• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Conducted regular audits to maintain functionality and cleanliness of store.
• Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
• Analysed consumer behaviour and adjusted product positioning and store layout accordingly.

• Increased team productivity through effective staff planning, coordination and task delegation.
• Managed staff rotas, planning workloads effectively and strategically.
• Managed stock and inventory.
• Developed strategic ways to optimize inventory control procedures to minimize errors.
• Conducted evaluations to verify progress and performance of staff.

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Supported business development activities and onboarded new clients to grow revenues.
• Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
• Supported new business initiatives and projects and contributed to review meetings and change processes.
• Implemented health, safety and well-being programmes to drive productivity and high-quality services.
• Prepared and presented reports, strategies and recommendations for consideration by senior management.
• Planned and managed resources and budget to support and deliver objectives.
• Analysed sales to identify top-performing products.

• Conducted audits and risk assessments to achieve regulatory compliance.
• Liaised with stakeholders on product change requests and reviews to evaluate impact on planning and schedules.
• Utilised knowledge and research methods to benchmark planning activities and drive best practice results.
• Analysed sales to identify top-performing products.
• Prioritised activities to deliver programmed work within scheduled time and budget.
• Managed stock and inventory.
• Prepared and presented reports, strategies and recommendations for consideration by senior management.
• Provided one-to-one coaching sessions to identify relevant training opportunities.
• Recruited staff, and implemented improved staff development initiatives for maximized employee retention.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
• Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
• Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
• Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
• Observed and learned skills for senior positions.