Razi Osman

As self-employed Smart Meter Engineer working on British Gas contract.

• Specialise in installation and maintenance of dual fuel smart meters
• Successfully fitting around 5 units per day. Adhereing to established British standards to ensure compliance and safety in all installations.
• Tested newly-installed meters to ensure proper operation and reliability.
• Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
• Advised on equipment failures and potential repairs to restore functionality.

As Transport Operations Manager,

• Responsible for overseeing and optimising all transportation activities within organisation,
• Worked closely with various teams to ensure timely and safe delivery of goods, while also managing relationships with suppliers and Patients.
• Improved efficiency by 70% implementing new centralised software.
• Facilitated communication channels between departments, enhancing overall organisational efficiency.
• Enhanced customer satisfaction by improving quality control procedures.

Began career as smart meter engineer with gas and electric qualification, then advanced to team mentor then team leader position.

• Collaborated with and motivated team members to achieve set goals.
• Closely monitored their performance and provided additional support to those who were struggling to meet expectations.
• Ensured that all team members adhered to health and safety standards as well as British regulatory requirements.
• Fostered high-performing environment to drive productivity and quality.
• Developed strategies for improved performance level across the team.
• Encouraged open communication, fostering positive work culture.