Rayyan El Aouad
London
Summary
Dedicated Lifeguard with expertise in water rescue techniques, spinal injury management, and pool supervision. Certified in first aid and CPR, with a proven track record in conducting risk assessments and responding effectively to incidents. Exceptional vigilance and quick decision-making skills ensure Crowd safety and effective conflict resolution. Strong leadership qualities and reliability contribute to maintaining safety standards and fostering collaborative environments.
Overview
2
2
years of professional experience
Work history
Lifeguard
Better leisure
London, England
10.2025 - 04.2026
- Maintained vigilant poolside supervision, proactively identifying hazards to ensure patron safety.
- Performed routine maintenance, housekeeping and equipment checks to keep facilities clean, safe and fully operational.
- Ensured strict compliance with Pool Safety Operating Procedures (PSOPs) through regular safety inspections.
- Coordinated with lifeguard team to optimise workflow, coverage and cleaning during peak hours.
- Enforced pool rules and handled challenging behaviour diplomatically, significantly reducing risk of accidents.
- Responded quickly to swimmer risks and concerns, setting up and supervising pool equipment to prevent misuse and injury.
- Maximised customer satisfaction by greeting guests courteously and resolving issues promptly and professionally.
- Undertook regular professional development to stay current on lifesaving techniques.
Office Assistant
Dragon Argent
London
01.2024 - 01.2024
- Provided administrative support in fast-paced professional office environment
- Managed over 50 customer calls per day
- Assisted with printing, filing, and organising confidential client documents
- Created and formatted reports and presentations using Microsoft Word and PowerPoint
- Answered phone calls, took accurate messages, and ensured workspace remained tidy and efficient
- Developed strong organisational, time management, and communication skills through daily team collaboration
- Law & Accounting Practice
Pharmacy Assistant
Granshaws Chemist
London
01.2024 - 01.2024
- Dispensed pharmaceutical products following company standard operating procedures and complying with legal requirements.
- Interacted with over 50 customers per day, assisting in customer service
- Assisted in dispensing prescriptions to ensure customer satisfaction.
- Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Provided excellent customer service, resulting in repeat business from satisfied customers.
Education
Business Management Diploma - Business Management
Capital City College
LondonGCSEs - Maths, English, Science, French, PE, Statistics
Norlington School
LondonSkills
- Water rescue techniques
- First Aid & CPR certified
- Spinal injury management
- Pool supervision
- Risk assessment
- Incident response and reporting
- Crowd control and safety
- Calm under pressure
- First aid certification
Custom Section
National Pool Lifeguard Qualification (NPLQ), NA, London, England, UK, 2025-09-01, Successfully completed lifeguard training and assessment to obtain the National Pool Lifeguard Qualification (NPLQ)., Training conducted across Ealing School, Holloway School, and Harrow Leisure Centre., Covered emergency response, first aid, CPR, water rescue techniques, and pool supervision.
References
- Dragon Argent, Law & Accounting Practice, London, England, SE1 3XF
- Granshaws Chemist, London, England, E11 3NJ
Hobbies and Interests
- Swimming
- Boxing
- Music production
- Learning new skills online
Projects
- Early Achievement & Project Leadership: Within the first month of commencing the BTEC Level 3 Diploma, I took proactive ownership of the initial customer service project and was subsequently awarded a Distinction for the quality of my execution and effective project delivery.
Enhance Customer Service project, Capital City College - Awarded Distinction.
- Early Achievement & Project Leadership: Within the first month of commencing the BTEC Level 3 Diploma, I took proactive ownership of the initial customer service project and was subsequently awarded a Distinction for the quality of my execution and effective project delivery.
Affiliations
- Boxing, Swimming, Basketball, Cardio.
Accomplishments
- Trained in boxing at East London Boxing Academy
- Competed against other regional boxing clubs
- Secured 7 victories in 10 competitive fights
Timeline
Lifeguard
Better leisure
10.2025 - 04.2026
Office Assistant
Dragon Argent
01.2024 - 01.2024
Pharmacy Assistant
Granshaws Chemist
01.2024 - 01.2024
GCSEs - Maths, English, Science, French, PE, Statistics
Norlington School
Business Management Diploma - Business Management
Capital City College