Rayner Chambers

• Partnering with Senior Leadership Team to drive organisational design, cultural development, and people strategy across Retail and Omnichannel division. Leading team of HRBPs to embed future-ready structures, align talent and succession planning with business goals, and strengthen organisational health. Provide strategic counsel and challenge to senior leaders, ensuring people priorities are aligned with commercial outcomes. Oversight of complex ER cases, KPI reviews, engagement initiatives and performance frameworks across multi-site UK operations. Leading highly confidential operational transformation programme.
• Key focus areas include developing scalable OD frameworks, enabling leadership capability through introducing data-driven insight, and embedding culture of authenticity, originality, and ethics across function.

One of four senior leaders hired under GO27 transformation programme to rebuild global HR operating model. Brought in to centralise fragmented HR services across UK, USA, Dubai, Brazil, Canada, Australia, India and Europe and to establish single global People Services function. Accountable for designing scalable operating model, delivering tech enabled processes, and aligning HR operations with commercial goals. Led both transformation programme and day to day HR and operations function, driving workforce planning, cost control, service consistency and operational readiness for future growth. Owned full HRIS set up from scope and vendor evaluation through to data readiness and implementation planning. When business missed its EBITDA target, programme was cancelled and all roles were made redundant.

Key achievements and responsibilities included

• Delivered full diagnostic review of global HR operations, identifying risks, inefficiencies and opportunities for scale and setting out clear operational roadmap.
• Defined HRIS requirements, led multi vendor evaluation, and built implementation plan including data integrity and optimisation work.
• Centralised HR processes and introduced unified People Services framework to improve consistency, service quality and compliance across regions.
• Drove workforce planning, headcount governance and cost discipline to support business stability and financial control.
• Led operational integration plans for two acquisitions, ensuring people, process and compliance alignment across new regions.
• Built new HR budget governance framework that improved visibility, accountability and operational control.
• Delivered urgent operational initiatives, including national rewards programme in Canada, within tight deadlines while raising engagement.

• Reporting to GC and CEO, built and led global People function during Lifebit’s Series B scale up, supporting teams across twenty six countries in Europe, North America, Asia and Australia. I acted as sole global HR Business Partner while leading lean team and delivering hands on support across all regions. Created full operational infrastructure for HR Shared Services, People Operations and Business Enablement. Held full accountability for employee relations, HRIS, budgeting, finance partnering, legal and compliance matters, performance, talent acquisition, global mobility, onboarding, off-boarding, payroll, policies, learning, total rewards, audits, digital enablement, business operations, security, strategy and global EOR or PEO management. Brought in to stabilise function, build structure, resolve risk, and deliver operational foundations required for scale.

Key achievements include

• Designed and implemented new Jira system to manage services, automate workflows and enable accurate data reporting.
• Led Cost Optimisation Programme, achieving more than two point eight million personnel cost savings and one point nine million operational cost savings, delivering total reduction above twenty nine percent.
• Developed and launched global career frameworks for all departments and set up new legal entities in Singapore, Australia and USA.
• Resolved critical HRIS issues from an initial zero percent compliance position to full audit readiness and one hundred percent compliance.
• Created new Global Employee Handbook that met all regulatory and risk standards across regions.
• Led full contract and tax audit with legal and tax teams, implementing new agreements and securing regulatory compliance. Supported Findata, FedRAMP, Fingen and ISO 27701 audits.
• Managed complex TUPE processes, redundancies and cross border employee disputes.
• Built new Employee Hub to improve employee experience, enable self service and support global accessibility.
• Designed global benchmarking, benefits and rewards programme and an enhanced HRIS strategy that improved talent management, mobility, referrals, performance and engagement.

• Mitigated risks, enhancing overall operational efficiency.

Joined Poshmark during its transition from Series C scale up to publicly listed company and remained through its acquisition by Naver and return to private ownership. Initially engaged through Sydney Tyler to recruit and build UK team, I was invited to join full time to lead integration of US HR operations into Canada, Australia, India and Europe during rapid global expansion. I established and led new Global HR Operations function with accountability for strategic planning, HRIS, employee relations, talent management, total rewards, payroll, finance partnering, L and D, budgeting, DEI, workplace culture, legal collaboration and commercial enablement. Part of remit was to centralise HR operations back to USA and manage to closure of UK site, which ultimately made own role redundant.

Key achievements include

• Provided strategic oversight of $1.2 billion merger with Naver and implemented new global share programme for more than eight hundred employees.
• Introduced best in practice operational model with clear HR guidelines for each country to raise standards and strengthen consistency.
• Led transformation programmes across performance management, payroll, rewards, global mobility and HRIS management, including designing parity and alignment frameworks.
• Developed new employee engagement system and introduced pulse check tools that informed strategic priorities across business.
• Guided HRBP team through M &A process, leading communications, engagement and redundancy programmes.
• Built full UK team from scratch in line with company’s commercial goals.
• Delivered $2.8 million global operational cost savings across HR.

Created and led new HR Services division built from existing talent acquisition client base, expanding business into HR shared services, employee relations coaching, legal support and risk and compliance. Supported US clients in setting up European HR shared services and building operational models and talent acquisition infrastructure. Managed full client portfolios across Retail, FMCG, Fintech, SaaS and Telco, ensuring delivery, governance and operational consistency.

Key achievements include

• Designed complete operational model for start ups and SMEs covering HR business partnering, employee relations, payroll, engagement, DEI, total rewards and HRIS, built for scale and tailored delivery.
• Created outsourced learning and development programme with training materials, full delivery model and coaching guide for internal L and D team.
• Managed financial operations of Sydney Tyler Group including payroll, factoring, accounts and budget control.
• Delivered time critical programme to recruit more than one hundred and fifty technology staff for HSBC within three weeks due to IR35 legislation changes.

Various Companies including Merlin Entertainment, Dogs Trust, Wassen, Effamol and Oatwell
Sep 2016 to Sep 2018
Delivered HR and operational consulting projects across healthcare, pharma, retail and manufacturing. Work included HR guidelines, TUPE and M&A planning, HRIS upgrades, engagement survey design, workforce optimisation and talent brand development. Led a major offshore transition for a customer service team of more than two thousand people.

Camelot
Sep 2015 to Jan 2016
Designed and launched a B2B portal that reduced operational cost and strengthened compliance. Led full technical rollout, customer onboarding and internal alignment.

Reckitt Benckiser
Oct 2014 to Aug 2015
Managed digital programmes for Tesco including subscribe and save proposition across household, health and beauty. Oversaw delivery, commercial performance and stakeholder engagement.

TK Maxx
Oct 2013 to Feb 2014
Interim leadership across marketing, PR and campaign delivery. Managed a team of twelve and drove footfall and conversion for new store openings.

Progressed through three roles across Entertainment, Electrical GM and Central Europe after being selected for senior leadership development programme. Delivered commercial planning, range strategy, promotional activity, supplier management and budgeting across UK and European markets. Led multi country stakeholder relationships and managed teams across trading and digital functions. Designed and launched bespoke content management system and new website, both of which established processes still used today. Supported offshore distribution models and managed partnerships with major global studios.

Held a series of roles across financial services and insurance, including Nationwide and Enterprise Group, and worked as an independent Mortgage and Protection Advisor within the L&G Network. Qualified CeMAP advisor with experience in mortgage products, risk assessment, customer management and regulated financial services.