Raymond Leung

Birmingham,West Midlands

Summary

Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Enthusiastic and energetic student with strong academic record and readiness to take on new challenges. Offers comprehensive education and excellent communication skills to learn quickly and support team. Thrives in fast-paced, busy environments.

years of professional experience

years of post-secondary education

Bauhinia Lux

Newcastle-under-Lyme, Staffordshire

2021.10 - Current

Hired, trained and managed 8 restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from 70% to 80%.
Reviewed financial data in Anna Money, adjusting operational budgets to consistently maximise profitability.
Provided regular staff training, effectively utilising cross-training methods to maintain the highest levels of productivity.
Surveyed people in the local community to assess restaurant demand and implemented marketing strategies that led to 20% increase in repeat business by local guests.

Speeding Trade Limited

Birmingham, West Midlands

2019.01 - 2022.10

Improved warehouse layout to maximise storage space.
Led continuous improvement initiatives to boost productivity and minimise losses.
Analysed inventory reports to achieve strong product availability.
Operated forklifts and low level order pickers with precision.

Simon Poon

Birmingham, West Midlands

2019.01 - 2019.03

Ensured accruals, prepayments and other adjusting entries were booked as necessary and filed with appropriate supporting documentation for quality compliance purposes.
Assisted with annual audit preparation, sourcing and providing requested information to facilitate smooth processes.
Performed reconciliation and preparation of bank accounts on weekly basis to identify and clear transactions.