Raymond Williams
Upper Heyford,United Kingdom
Summary
Dynamic and detail-oriented professional with extensive skills in business administration, customer service, and team leadership. Proven ability to manage complex tasks efficiently, ensuring adherence to health and safety standards while maintaining high levels of customer satisfaction. Adept at leading teams, training new staff, and enhancing operational processes within the hospitality industry. Strong communicator with expertise in handling administrative duties such as payroll, inventory management, and performance evaluations. Committed to leveraging adaptability and problem-solving skills to drive organisational success in a challenging environment.
Overview
25
25
years of professional experience
Work history
Operations administrator
Panama Communications
Oxford, Oxfordshire
01.2025 - Current
- Handled confidential documents carefully to maintain privacy and security.
- Provided back-office support to ensure uninterrupted business operations.
- Worked closely with management to improve operational efficiency.
- Ensured up-to-date employee records with regular data entry tasks.
- Advised teams on operations best practices to improve productivity and performance.
- Monitored health and safety measures for guaranteed compliance.
- Organise Engineer diary's.
- Organise job's and callouts within 24 hours.
- Proof read and send off engineer reports.
- Maintain reporting software and make chances based on work loads and job types.
Customer Service Agent
Bio-Techne
10.2023 - 12.2024
- Call and receiving calls from customers for orders and queries.
- Dealing with any complaints / issues via phone/email.
- Placing orders from phone calls /emails.
- Provide office support for field reps.
- Generate system invoices and upload to supplier portals.
- Dealing with delivery complaints and logging into the system.
- Works as part of a team to ensure all workloads are completed.
- Duration: October 2023 - Present
- Designation: Customer Services
Payroll and Benefits Officer
Ridge and Partners LLP
06.2022 - 06.2023
- Check and report any payroll issues done by external payroll company.
- Report to Finance director on any outstanding changes/differences in month to month runs before signing off the payroll.
- Upload and check Pension files.
- Administer all company benefits.
- Liaise with HR on a daily basis.
- General administration duties.
- Manually input changes per employee for each months payroll.
Operations Coordinator & Payroll Administrator
Building Supplies Online
08.2021 - 05.2022
- Maintain Supplier Accounts.
- Process remittance for Suppliers.
- Validate all Supplier Statements.
- Process and run Payroll & Pension Scheme. (Sage & NEST)
- Process invoices/credits on system.
Customer Service Advisor
Tugo Food Systems
12.2018 - 08.2021
- Call and receiving calls from customers for orders and queries.
- Dealing with any complaints / issues via phone/email.
- Placing orders from phone calls /emails.
- Placing equipment orders/collections for sites from the field reps.
- Provide office support for field reps.
- Generate system invoices and upload to supplier portals.
- Dealing with delivery complaints and logging into the system.
- Works as part of a team to ensure all workloads are completed.
Receptionist
The Manor House Hotel
12.2017 - 01.2018
- Receive, direct and relay telephone messages and fax messages.
- Maintain the general filing system and file all correspondence.
- Assist in the planning and preparation of meetings, conferences and conference. Telephone calls.
- Respond to public inquiries.
- Provide word-processing and secretarial support.
Reception Supervisor
The MacDonald Bear Hotel
10.2017 - 12.2017
- Receive, direct and relay telephone messages and fax messages.
- Maintain the general filing system and file all correspondence.
- Assist in the planning and preparation of meetings, conferences and conference. Telephone calls.
- Respond to public inquiries.
- Provide word-processing and secretarial support.
- Standing in for Reception Manager
Reception Supervisor / Manager
The Holt Hotel
01.2015 - 10.2017
- Receive, direct and relay telephone messages and fax messages.
- Maintain the general filing system and file all correspondence.
- Assist in the planning and preparation of meetings, conferences and conference. Telephone calls.
- Maintain an adequate inventory of office supplies.
- Respond to public inquiries.
- Provide word-processing and secretarial support.
- Standing in for Reception Manager.
- Create training materials for Reception staff.
Night Reception Supervisor
Travelodge
03.2014 - 01.2015
- Assigned the task of training new receptionists for Night shift work.
- Performed responsibilities of creating and handing out work schedules of receptionist on a weekly and monthly basis.
- Handled the tasks of conducting monthly and periodic performance evaluations of Night receptionists.
- Handled the tasks of setting and enforcing certain policies and procedures under the instruction of the management team.
- Performed all other essential tasks under the guidelines of the general manager.
Head Chef
The Grapes
09.2013 - 03.2014
- Training new line chefs.
- Weekly split shift rotas.
- Maintain Health and Safety standards.
- C.O.S.H.H training for use of chemicals.
- Ordering fresh products and chemicals.
- Create menus on a daily basis.
- Taking orders on the fly - Up to 100 on a busy shift.
Head Baker
Marks & Spencer
09.2012 - 09.2013
- Face to Face customer sales and interaction.
- Hands on preparing and making products in front of and for customers.
- Ordering stock and stock checks/rotations.
- Training new staff/Bakers.
- Creating rotas on a weekly basis.
- Maintaining Health and safety standards as well as COSHH standards.
Kitchen Porter
News Cafe
01.2012 - 09.2012
- Cleaning cutlery and crockery.
- Cleaning floors and surfaces to health and safety standards.
- COSHH trained for use of different chemicals.
- Reporting any breakages to management.
General Assistant
Asda
01.2008 - 12.2011
- Maintaining stock on shop floor.
- Checking dates and removing out of date products.
- Till trained.
- Dealing with Customer complaints.
- Dealing with Customer enquiries face to face.
Environmental Test Auditor
Xerox
08.2006 - 09.2007
- Testing printers in weekly changing temperatures
- Diagnosing faults with the printers
- Sending off diagnostic reports to engineers.
- Great attention to details when filing reports.
Signaller
The British Army
09.2000 - 09.2004
- Efficiently lead a team of 10 in combat environments.
- Keeping physically fit.
- Maintaining near perfect personal time keep skills.
- Keeping calm under pressure.
- Combat First Aid Trained.
- Radio and Signals qualified.
- Trained on multiple weapon systems.
Education
BTEC Level 3 - Hospitality Supervision & Leadership (QFC)
BABKCOCK Training
QCF (BTEC level 3) - Hospitality Supervision and Leadership Principles
BABCOCK Training
Diploma - Public Services
Hitchin College
ILM Business Administration (Level 2 Merit) - undefined
Hitch College
EDI Business Team Leading (Level 2 Merit) - undefined
Hitchen College
GCSE - undefined
Skills
- Adaptability
- Administration
- Auditor
- Attention to detail
- Business Administration
- Calm under pressure
- Chemicals
- Communicator
- Computer applications
- Conferences
- COSHH
- Customer relationships
- Customer Services
- Environmental Test
- Faxes
- Filing system
- Finance
- First Aid
- Health and safety standards
- Hospitality
- Information Technology
- Inventory
- Invoices
- Lead a team
- Leadership
- Management skills
- Office equipment
- Part of a team
- Payroll
- Performance evaluations
- Phone calls
- Placing orders
- Printers
- Process invoices
- Public Services
- Religious Studies
- Remittance
- Safety
- Sales
- Schedules
- Secretarial
- Security
- Supervising
- Taking orders
- Team Leading
- Telephone
- Testing
- Tourism
- Training new staff
Languages
English
Portuguese
Timeline
Operations administrator
Panama Communications
01.2025 - Current
Customer Service Agent
Bio-Techne
10.2023 - 12.2024
Payroll and Benefits Officer
Ridge and Partners LLP
06.2022 - 06.2023
Operations Coordinator & Payroll Administrator
Building Supplies Online
08.2021 - 05.2022
Customer Service Advisor
Tugo Food Systems
12.2018 - 08.2021
Receptionist
The Manor House Hotel
12.2017 - 01.2018
Reception Supervisor
The MacDonald Bear Hotel
10.2017 - 12.2017
Reception Supervisor / Manager
The Holt Hotel
01.2015 - 10.2017
Night Reception Supervisor
Travelodge
03.2014 - 01.2015
Head Chef
The Grapes
09.2013 - 03.2014
Head Baker
Marks & Spencer
09.2012 - 09.2013
Kitchen Porter
News Cafe
01.2012 - 09.2012
General Assistant
Asda
01.2008 - 12.2011
Environmental Test Auditor
Xerox
08.2006 - 09.2007
Signaller
The British Army
09.2000 - 09.2004
QCF (BTEC level 3) - Hospitality Supervision and Leadership Principles
BABCOCK Training
Diploma - Public Services
Hitchin College
ILM Business Administration (Level 2 Merit) - undefined
Hitch College
EDI Business Team Leading (Level 2 Merit) - undefined
Hitchen College
GCSE - undefined
BTEC Level 3 - Hospitality Supervision & Leadership (QFC)
BABKCOCK Training
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