Raymond Porteous
Edinburgh,Midlothian
Summary
Dedicated professional with expertise in vehicle prep, upholding company standards including health and safety. Skilled in car inspection, exterior cleaning, and interior detailing, ensuring vehicles are presented at their best. A focussed team player committed to delivering exceptional service and maintaining high-quality standards.
Overview
42
42
years of professional experience
4
4
years of post-secondary education
Work history
Funeral Service Crew
Co-op Funeralcare
Edinburgh, Midlothian
05.2022 - Current
- Bringing families deceased loved ones in to our care and giving a respectful, dignified service to the families.
- Our on call rota consisted of working until 20:00 once a week and a 12 hour 08:00 to 20:00 hours shift on occasional weekends.
- Maintained orderliness of work area, promoting a safe environment.
- Collaborated with team members to streamline operations.
- Followed heath and safety regulations to ensure crew member and my own safety.
- Provided compassionate support to bereaved families.
- Adhered to company work regulations in order to ensure consistency at all times.
- Regular maintenance checks on our fleet of private ambulances, hearses and limousines.
Service advisor
Jack Walker Partnership Limited
Edinburgh, Midlothian
03.2008 - 05.2022
- Employed for 14 years with the company, 12 of which as a company director.
- Built rapport with customers, enhancing long-term relationships.
- Documented all services provided, maintaining comprehensive records.
- Delivered excellent customer service by understanding and meeting their requirements.
- Coordinated with technicians to ensure quality of service.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Utilised technical expertise to suggest appropriate solutions for vehicle issues.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Managed challenging customer situations for resolution and customer retention.
- Improved customer satisfaction by providing timely and accurate information.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Responded to customer requests with friendly, knowledgeable service and support.
- Maintaining positive customer relationships to ensure repeat business.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Collaborated with service technicians to order parts for customers.
- Responded to questions regarding service outcomes and resolved complaints.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Booked appointments and managed vehicle drop-off pick-up.
- Tested cars to determine accuracy of repairs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled administrative tasks where required.
Business Development Manager
Euro Car Parts
Edinburgh, Midlothian
03.2006 - 02.2008
- Conducted regular, constructed client visits to identify sales potential and assist with client issues.
- Monitored competitor activities and pricing.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Strengthened client relationships, leading to increased client loyalty.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
Service advisor
Autowerk
Edinburgh, Midlothian
08.2003 - 02.2006
- Meet and greet customers on arrival at the garage.
- Built up customer relations, enhancing long-term relationships.
- Improved customer satisfaction by providing timely and accurate information.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Delivered excellent customer service by understanding and meeting their requirements.
- Collaborated with team members for improved service performance,.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Utilised technical expertise to suggest appropriate solutions for vehicle issues.
- Handled administrative tasks as required.
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
- Coordinated with technicians to ensure quality of service.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Managed challenging customer situations for resolution and customer retention.
- Responded to customer requests with friendly, knowledgeable service and support.
- Maintaining positive customer relationships to ensure repeat business.
- Collaborated with service technicians to order parts for customers.
- Tested cars to determine accuracy of repairs.
Service Desk Team Leader
Sloan Volkswagen Edinburgh (Benfield Group)
Edinburgh, Midlothian
08.1998 - 08.2003
- Meet and greet customers at busy main dealer service desk.
- Maintained high-quality service standards, ensuring customer satisfaction.
- Enhanced customer satisfaction with thorough complaint resolution techniques.
- Liased with a small team ( 1 team of 3) of factory trained technicians to ensure positive customer experience.
- Carried out vehicle road testing to ensure customer satisfaction.
- Assisted the other 2 Service Deask Team Leaders where and when required.
- Liased with the parts and sales departments to ensure smooth running of the jobs in hand and create a seemless experience for the customer.
Service advisor
Stewart Roden Motors
Winchburgh, West Lothian
09.1994 - 08.1998
- Meet and greet customers at the service desk of a family owned independant service/MOT garage.
- Delivered excellent customer service by understanding and meeting their requirements.
- Improved customer satisfaction by providing timely and accurate information.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Documented all services provided, maintaining comprehensive records.
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
- Coordinated with technicians to ensure quality of service.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Handled administrative tasks where and when required.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Collaborated with service technicians to order parts for customers.
- Booked appointments and managed vehicle drop-off pick-up.
- Tested cars to determine accuracy of repairs.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
Van Sales Driver
Appleyard Rover Edinburgh
Edinburgh, Midlothian
09.1990 - 09.1994
- Primarily delivering Rover/MG/Unipart vehicle parts to trade customers only within the West Lothian / Lanark area.
- Adapted quickly to changes in delivery schedules or routes as required.
- Demonstrated flexibility to accommodate urgent delivery requests from clients.
- Upheld the positive image of the company when interacting with customers on delivery routes.
- Facilitated smooth operations by maintaining vehicle cleanliness and orderliness.
- Strengthened client relationships by delivering parts in a timely manner.
- Promoted customer loyalty with excellent communication and interpersonal skills.
- Resolved customer complaints swiftly and professionally to maintain good relationships.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Vehicle Technician
Leggate and Company Limited
Edinburgh, Midlothian
04.1988 - 09.1990
- Meet and greet customers at small (unmanned) service desk.
- Assisted customers in understanding vehicle issues, enhancing customer relationships.
- Ensured vehicle safety by performing thorough inspections and maintenance.
- Promoted a safe working environment with adherence to health and safety regulations.
- Maintained logbooks with detailed repair records to assure quality control.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Documented work logs and repairs to maintain accurate records.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Worked with customers to assess vehicle issues and document vehicle symptoms.
- Explained labour costs, materials and services performed to clarify overall fees.
- Drove vehicles to determine problems and test repairs.
- Located and diagnosed engine faults.
- Fit and replaced engines, understanding and following manufacturers instructions.
- Performed emissions tests according to standard procedures.
Apprentice Mechanic
Lothian and Borders Fire Brigade
Edinburgh, Midlothian
04.1984 - 04.1988
- Assisted a team of vehicle mechanics while working on light vans to fire appliances. Carried out appliance ladder repairs on the weekend shift.
- Gained my driving licence at 17 years of age through the Fire Brigade (10 day intensive course).
- Assisted in vehicle inspections and road tests.
- Developed diagnostic skills by working under supervision of experienced mechanics.
- Conducted routine maintenance and repairs.
- Demonstrated problem-solving ability whilst diagnosing mechanical issues.
- Supported senior mechanics to assist in the repair processes.
- Maintained organised workspace, improving efficiency of operations.
- Repaired faulty components, ensuring optimal vehicle performance.
- Used mechanic's tools and shop equipment with safety and accuracy.
- Observed senior mechanics completing major repairs.
- Kept personal appearance and all work areas neat and professional.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Assembled mechanical components following the manufacturers specifications.
Education
Motor Vehicle Craft Studies - Motor Vehicle Technology
Stevenson College Of Further Education
Edinburgh 04.1984 - 04.1988
Skills
- Waxing and polishing
- Upholding company standards
- Vacuum operation
- Car inspection
- Exterior cleaning
- Car deodorising
- Interior detailing
- Team player
Affiliations
- I play golf badly and very infrequently
- I enjoy listening to music a lot
- I enjoy playing games on my Playstation
Accomplishments
I won the inaugural Pilmar Smith snooker tournament in Edinburgh.
Languages
German
Beginner
References
References available upon request.
Timeline
Funeral Service Crew
Co-op Funeralcare
05.2022 - Current
Service advisor
Jack Walker Partnership Limited
03.2008 - 05.2022
Business Development Manager
Euro Car Parts
03.2006 - 02.2008
Service advisor
Autowerk
08.2003 - 02.2006
Service Desk Team Leader
Sloan Volkswagen Edinburgh (Benfield Group)
08.1998 - 08.2003
Service advisor
Stewart Roden Motors
09.1994 - 08.1998
Van Sales Driver
Appleyard Rover Edinburgh
09.1990 - 09.1994
Vehicle Technician
Leggate and Company Limited
04.1988 - 09.1990
Apprentice Mechanic
Lothian and Borders Fire Brigade
04.1984 - 04.1988
Motor Vehicle Craft Studies - Motor Vehicle Technology
Stevenson College Of Further Education
04.1984 - 04.1988