RAYMOND PEREZ
Manchester,Greater Manchester
Summary
Seasoned in management especially in the hospitality and customer service industry. Capable of driving business growth by leveraging skills in operations management and team leadership. Committed to improving overall business processes and building strong team culture. Will bring innovative strategies to enhance profitability and customer satisfaction.
Overview
3
3
years of professional experience
Work history
Assistant General Manager
EGGSLUT UK
Manchester
2025.11 - Current
- Conducted pre-opening and opening planning: hiring, stock inventory, rota, marketing etc.
- Managed recruitment process, brought talented professionals on board.
- Improved team productivity by implementing new management strategies.
- Fostered a positive work environment with regular team-building activities.
- Prioritised staff welfare for improved morale and commitment.
- Managed inventory, ensured consistent supply of resources.
- Ensured compliance with health and safety standards for a safe workplace.
Bar Manager/ Floor Supervisor
Zaap Thai Manchester
Manchester
2025.04 - 2025.10
- Stock count, controlling, and ordering stock.
- Executed the bar plan and scheme for the Manchester Branch during the venue's pre-opening and opening.
- Negotiated supplier contracts for better pricing and improved product quality.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Managed the bar team and individual performance.
- Kept a standard of quality, cleanliness, and etiquette, followed by the rest of the bar team.
- Handled customer concerns.
Bar Manager
Maya Manchester - ISABEL RESTAURANTS
Manchester
2024.03 - 2025.04
- Trained junior bartenders and bar staff in mixology techniques, customer service excellence, and fine dining operational procedures.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Managed bar operations, including stock control, ordering supplies, and maintaining inventory levels for optimal service.
- Crafted and served a diverse range of cocktails, beers, wines, and spirits, adhering to company recipes and presentation standards.
- Handled three different bars on three different floors, with three different environments.
Bar Team Leader
Ikaro
Manchester
2023.09 - 2024.03
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Mastered over 50 cocktail recipes, delivering consistent quality and guest satisfaction in a fast-paced environment.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Trained staff on wine and spirits knowledge and pairing principles, enhancing service quality and customer engagement.
- Delegated tasks among team members to optimise workflow and enhance team efficiency.
- Oversaw stock control, ensuring adequate supplies at all times.
- Served guests at tables, providing fine dining service and maintaining high standards of quality.
Education
LAW
Manchester Metropolitan Universoty
ManchesterSkills
- High-volume service
- Customer service excellence
- Team leadership
- Staff training
- Inventory control
- Cocktail creation
- Mixology techniques
- Beverage pairing
Education
other
Affiliations
- Basketball
- Social bonding with colleagues
Languages
English
Native
Tagalog
Fluent
Timeline
Assistant General Manager
EGGSLUT UK
2025.11 - Current
Bar Manager/ Floor Supervisor
Zaap Thai Manchester
2025.04 - 2025.10
Bar Manager
Maya Manchester - ISABEL RESTAURANTS
2024.03 - 2025.04
Bar Team Leader
Ikaro
2023.09 - 2024.03
LAW
Manchester Metropolitan Universoty