Raymond Kaitoo
London
Summary
Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Junior Security Analyst
Devonshire Alliance Accounting Services
London, London
01.2023 - Current
- Monitored computer virus reports to determine when to update virus protection systems.
- Performed risk analyses to identify appropriate security countermeasures.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Monitored use of data files and regulated access to protect secure information.
- Discussed data access needs, security violations and programming changes with system users to resolve issues.
- Conducted ongoing threat monitoring and targeted audits on systems.
- Removed computer viruses and malware from affected computers, collaborating with security team to analyse security-related incidents.
- Oversaw network architecture and security, defining policies and procedures for successful operations.
- Maintained system compliance with legal requirements and company security standards.
- Tested security measures and systems, performing risk assessments to detect vulnerabilities.
IT Support Analyst
BlackScale Group
Accra
01.2019 - 12.2021
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Provided remote support for product functionality, maintenance and troubleshooting.
- Managed technical support page by creating FAQs and posting knowledge-based articles.
- Reported incidents, risks and hazards by following set procedures.
- Recommended and implemented configuration changes and system additions to optimise performance.
- Collaborated with team members in virtual environments to optimise field experience and development capabilities.
- Reduced escalation workload and maintained timely feedback to management.
- Supported trials for new product development through maintaining communication between customers, sales and design.
- Supported out-of-hours service by working unsociable hours on-call.
Branch Administrative Officer
Enterprise Life Ghana Ltd
Accra
08.2016 - 09.2018
- Established workflow processes and implemented modifications to improve administrative operations.
- Cultivated and deepened relationships with customers by providing exceptional service.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Took minutes and thorough notes in meetings for distribution.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Organised meetings and events guaranteeing professional results.
- Monitored office inventory supplies, re-ordering for service provisions.
- Organised filing system for important and confidential office documents.
- Prepared and analysed financial statements for management teams.
- Carried out onboarding to help new hires adjust to new work environment.
- Proofread and edited documents typed by colleagues to improve readability.
Health Insurance Claims Officer
Royal Good Shepherd Hospital
Accra
03.2011 - 08.2016
- Determined insurance cover level and relevance for accurate claim assessments.
- Handled initial claims enquiries with attention to first-class, personal service.
- Gathered, recorded, and distributed complete documentary evidence.
- Provided data science teams with in-depth claim analyses for enhanced modelling.
- Handled all claims and communications within established service level agreements.
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Processing health insurance claims for payment.
- Compilation of Insurance claims bills using MS Excel.
- Submission of Insurance claims to the Insurance Authorities.
- Collection of Cheques from the Insurance Authority on behalf of the hospital.
Education
Master of Science - FinTech with Business Analytics
University of Westminster
London 01.2022 - 01.2023
Bachelor of Business Administration -
University of Professional Studies, Accra
Ghana 08.2012 - 06.2016
Skills
- Cyber and digital forensics
- Vulnerability analysis
- Information forensics
- Incident Response Management
- Erecting firewalls
- Designing security controls
- Microsoft Hyper-V Server
- Data security
- Critical thinking skills
- ICT security systems
- ICT disaster recovery
- Ethical hacking
- Good typing skill
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Junior Security Analyst
Devonshire Alliance Accounting Services
01.2023 - Current
Master of Science - FinTech with Business Analytics
University of Westminster
01.2022 - 01.2023
IT Support Analyst
BlackScale Group
01.2019 - 12.2021
Branch Administrative Officer
Enterprise Life Ghana Ltd
08.2016 - 09.2018
Bachelor of Business Administration -
University of Professional Studies, Accra
08.2012 - 06.2016
Health Insurance Claims Officer
Royal Good Shepherd Hospital
03.2011 - 08.2016
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