Summary
Work History
Education
Skills
Timeline
Overview
SoftwareDeveloper

Raymond Kaitoo

London

Summary

Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.

Work History

Junior Security Analyst

Devonshire Alliance Accounting Services
London, London
01.2023 - Current
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Developed plans to safeguard computer files against modification, destruction or disclosure.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Monitored use of data files and regulated access to protect secure information.
  • Discussed data access needs, security violations and programming changes with system users to resolve issues.
  • Conducted ongoing threat monitoring and targeted audits on systems.
  • Removed computer viruses and malware from affected computers, collaborating with security team to analyse security-related incidents.
  • Oversaw network architecture and security, defining policies and procedures for successful operations.
  • Maintained system compliance with legal requirements and company security standards.
  • Tested security measures and systems, performing risk assessments to detect vulnerabilities.

IT Support Analyst

BlackScale Group
Accra
01.2019 - 12.2021
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Provided remote support for product functionality, maintenance and troubleshooting.
  • Managed technical support page by creating FAQs and posting knowledge-based articles.
  • Reported incidents, risks and hazards by following set procedures.
  • Recommended and implemented configuration changes and system additions to optimise performance.
  • Collaborated with team members in virtual environments to optimise field experience and development capabilities.
  • Reduced escalation workload and maintained timely feedback to management.
  • Supported trials for new product development through maintaining communication between customers, sales and design.
  • Supported out-of-hours service by working unsociable hours on-call.

Branch Administrative Officer

Enterprise Life Ghana Ltd
Accra
08.2016 - 09.2018
  • Established workflow processes and implemented modifications to improve administrative operations.
  • Cultivated and deepened relationships with customers by providing exceptional service.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Took minutes and thorough notes in meetings for distribution.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Organised meetings and events guaranteeing professional results.
  • Monitored office inventory supplies, re-ordering for service provisions.
  • Organised filing system for important and confidential office documents.
  • Prepared and analysed financial statements for management teams.
  • Carried out onboarding to help new hires adjust to new work environment.
  • Proofread and edited documents typed by colleagues to improve readability.

Health Insurance Claims Officer

Royal Good Shepherd Hospital
Accra
03.2011 - 08.2016
  • Determined insurance cover level and relevance for accurate claim assessments.
  • Handled initial claims enquiries with attention to first-class, personal service.
  • Gathered, recorded, and distributed complete documentary evidence.
  • Provided data science teams with in-depth claim analyses for enhanced modelling.
  • Handled all claims and communications within established service level agreements.
  • Provided claims advice to clients, managing expectations and explaining claims processing timelines.
  • Processing health insurance claims for payment.
  • Compilation of Insurance claims bills using MS Excel.
  • Submission of Insurance claims to the Insurance Authorities.
  • Collection of Cheques from the Insurance Authority on behalf of the hospital.

Education

Master of Science - FinTech with Business Analytics

University of Westminster
London
01.2022 - 01.2023

Bachelor of Business Administration -

University of Professional Studies, Accra
Ghana
08.2012 - 06.2016

Skills

  • Cyber and digital forensics
  • Vulnerability analysis
  • Information forensics
  • Incident Response Management
  • Erecting firewalls
  • Designing security controls
  • Microsoft Hyper-V Server
  • Data security
  • Critical thinking skills
  • ICT security systems
  • ICT disaster recovery
  • Ethical hacking
  • Good typing skill

Timeline

Junior Security Analyst

Devonshire Alliance Accounting Services
01.2023 - Current

Master of Science - FinTech with Business Analytics

University of Westminster
01.2022 - 01.2023

IT Support Analyst

BlackScale Group
01.2019 - 12.2021

Branch Administrative Officer

Enterprise Life Ghana Ltd
08.2016 - 09.2018

Bachelor of Business Administration -

University of Professional Studies, Accra
08.2012 - 06.2016

Health Insurance Claims Officer

Royal Good Shepherd Hospital
03.2011 - 08.2016

Overview

12
12
years of professional experience
5
5
years of post-secondary education
Raymond Kaitoo