Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Raymond Chada

Norwich,Norfolk

Summary

Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

27
27
years of professional experience
9
9
years of post-secondary education

Work history

Sales Coordinator, Customer Relations and Export M

PG Industies Ltd t/a Zimtile (PVT) LTD
Harare
01.2019 - 02.2023
  • Produced final quotation packs to fully inform customers before closing sales.
  • Conducted over the phone walkthroughs to explain processes and product benefits in-depth.
  • Offered customer-centric solutions in fast-paced environment to achieve high customer satisfaction.
  • Developed marketing and sales strategies based on current consumer and market trends.
  • Prioritised personal workload effectively to meet sales and productivity targets.
  • Followed up on sales quotes and potential leads within target timeframes.
  • Served as first point of contact for customer queries, expertly handling inbound calls.
  • Provided internal support to elevate sales experience and drive customer satisfaction.
  • Completed administrative duties promptly and to meet company standards.
  • Addressed queries from existing clientele for responsive customer support and client retention.
  • Cultivated strong customer relationships by delivering exceptional customer service.

External Salesperson

Zimtile (PVT)Ltd
Harare, Zimbabwe
05.2017 - 01.2023
  • Managed customer feedback, using objection handling skills to resolve issues to mutually satisfying conclusions.
  • Proactively contacted and secured key accounts, contributing to 60% sales revenue growth.
  • Responded to sales and quotation enquiries accurately and efficiently to achieve established sales metrics.
  • Enabled accurate sales forecasting by generating [Frequency] key reports for senior management.
  • Scored in top 60% of team sales, averaging over £10m annually.
  • Improved sales potential, developing and updating product knowledge through continuous training.
  • Built lasting relationships with clients through customer service interactions.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Resolved customer concerns promptly to maintain satisfaction.

Branch Manager

PG Building Supplies
Harare, Zimbabwe
11.2015 - 05.2017
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Created reports on deteriorating trends and fiscal year end losses.
  • Increased overall annual sales 110% by incorporating several quality process improvements within the branch.
  • Organised regular coaching and training exercises with staff to build motivation.

Marketing & Business Development Manager

PG Timbers
Harare, Zimbabwe
01.2014 - 10.2015
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
  • Managed team of 5 staff, driving performance with motivational strategies to exceed sales targets.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Analysed sales reports to identify trends and update strategies.
  • Grew annual revenue by 30% with targeted sales and marketing strategy.

Branch Manager

PG Building Supplies
Harare, Zimbabwe
01.2011 - 01.2014
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Increased overall annual sales [Number]% by incorporating several quality process improvements within the branch.
  • Prepared financial statements and analysis for branch.
  • Organised regular coaching and training exercises with staff to build motivation.

Branch Manager

UBM
Harare
12.2009 - 01.2011
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.

Branch Manager

PG Building Supplies
Harare
10.2006 - 12.2009
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.

Sales Representative & Stock controler

Emnet (PVT) LTD
Harare
03.1996 - 10.2006
  • Prepared sales contracts and oversaw signing of both parties.
  • Presented latest merchandise to prospective buyers.
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Developed new business by networking with valuable customers.

Education

Diploma in Marketing Management - Sales and Marketing Management

Professional College
Harare, Zimbabwe
01.1998 - 12.2002

GCSEs - O Level

Glen View High School
Harare
01.1990 - 12.1993

Skills

  • Care plan management
  • Conflict management
  • Multi-disciplinary team collaboration
  • Service needs assessment
  • Activities of Daily Living
  • Patient-centred care
  • Patient safeguarding
  • Schedule management
  • Safeguarding knowledge
  • Risk assessments
  • Mental health support
  • Merchandising proficiency
  • Customer assistance
  • Brand awareness
  • Trend forecasting
  • Product expertise
  • Retail marketing
  • Consultative selling
  • After-sales care
  • Retail merchandising expertise
  • Results-orientated
  • Self-motivated
  • Customer service oriented
  • Confident communicator
  • Face-to-face selling

Languages

English
Fluent

Timeline

Sales Coordinator, Customer Relations and Export M

PG Industies Ltd t/a Zimtile (PVT) LTD
01.2019 - 02.2023

External Salesperson

Zimtile (PVT)Ltd
05.2017 - 01.2023

Branch Manager

PG Building Supplies
11.2015 - 05.2017

Marketing & Business Development Manager

PG Timbers
01.2014 - 10.2015

Branch Manager

PG Building Supplies
01.2011 - 01.2014

Branch Manager

UBM
12.2009 - 01.2011

Branch Manager

PG Building Supplies
10.2006 - 12.2009

Diploma in Marketing Management - Sales and Marketing Management

Professional College
01.1998 - 12.2002

Sales Representative & Stock controler

Emnet (PVT) LTD
03.1996 - 10.2006

GCSEs - O Level

Glen View High School
01.1990 - 12.1993

Similar Profiles

Create profile
Raymond Chada