Rayhan Ayub

• Played a vital role in the representation of the BNA at the recent MRC-DTP 202x convention, ensuring to present the association in its utmost capacity
• Conversed with a multitude of both academics and professors to accumulate the knowledge of recent breakthroughs in varying fields of science
• Assisted attendees with any queries they may have whilst also directing them to wherever they desire to go within the buildings of UCL

Customer Service :

- Gained and reinforced customer relations through consistent exceptional service. Able to effectively upsell to any customer whilst balancing their own personal needs and interests. Have personally maintained regulars due to active efforts of making them feel welcome and appreciated within the store.

Cash management :

- Responsible for counting and banking cash within the store , as well as both setting up and closing tills whilst also being able to locate and manage any discrepancies.

Furthermore, being able to make practical and logical decisions when placing stock orders by considering both par levels and sales targets.

Leadership :

- Have lead countless shifts of up to 10+ partners successfully whilst delegating both tasks and positions

efficiently. Many of which include: maintaining cleanliness of store , ensuring all positions are filled with individual strengths and weaknesses in mind, positively encouraging the team to connect with customers and managing partner breaks around peak hours ensuring constant customer satisfaction.

Pushing partner development:

- Able to efficiently manage time on shift to accommodate for staff training, this includes training new starters to expected standards as well as pushing current partners to further strengthen existing skills through one to one sessions.

Strengthening personal knowledge :

- Taken on an additional unpaid role of 'Coffee Master' having successfully completed a sign off after 5 self led courses. This role allowed for me to better my personal and fellow partners knowledge ,whilst also up-selling more efficiently by providing customers with more information in regards to our different menu options.

• Personally selected from Bristol University to be an intern at the Weston General Hospital due to my educational excellence as well as passion in helping others
• Responsible for the well-care and emotional stability of patients, including adaptability to each patient's individual wants and needs
• Directed a group of other interns whilst allowing for fluid communication and teamwork to ensure the standard of care was provided efficiently
• Delegated tasks amongst other interns to avoid confusion and to allow a smoother, more productive work day

• Allowed customers to indulge in an experience where they could leave the cafe not only joyful but also consider becoming repeat patrons of our establishment
• Achieved the ability to work effectively under high pressure situations such as maintaining professionalism with customers whilst amidst our busiest hours
• Through getting into shifts early, cleanliness and overall hygiene was always a priority
• Any noted allergies were to be taken account for and dealt with appropriately when handling or preparing food
• Maintained extensive knowledge of menu and specials range by reviewing menus
• Ensuring to learn all new recipes diligently
• Reference upon request