Summary
Overview
Work history
Education
Skills
Timeline
Generic

Rayhaan Hasan Ali

Summary

Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Airport Services Duty Supervisor

Qatar Airways
Birmingham
01.2024 - Current

Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
• Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
• Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.

Aircraft Turnaround Coordinator/Dispatcher

Swissport UK
Birmingham
06.2022 - 11.2023
  • Implemented risk management strategies to mitigate potential issues.
  • Performed timely manner Aircraft Turnarounds to minimise disruptions and delays.
  • Liaised with external parties to ensure seamless Aircraft Turnaround .

Ramp agent

Swissport UK
Birmingham
04.2022 - 06.2022
  • Followed strict safety protocols whilst handling passengers' luggage, reducing risk of damage or loss.
  • Adhered strictly to all relevant regulations, ensuring compliance within the ramp area operation.

Airport security officer

Aviation Recruitment
Birmingham
10.2021 - 03.2022
  • Worked closely with customs officials to ensure compliance with airport regulations.
  • Dealt firmly yet respectfully with disruptive passengers to maintain order within the terminal area.
  • Coordinated with other security officers for effective crowd control during peak hours.

Education

Bachelor of Science - Aviation

University College Birmingham
Birmingham
09.2020 - 07.2024

A-Levels - Public Services

Solihull College and University Centre
Solihull
09.2017 - 08.2019

Skills

  • Leadership competence
  • Customer services excellence
  • Delegating effectively
  • Team motivation
  • Crisis handling

Timeline

Airport Services Duty Supervisor

Qatar Airways
01.2024 - Current

Aircraft Turnaround Coordinator/Dispatcher

Swissport UK
06.2022 - 11.2023

Ramp agent

Swissport UK
04.2022 - 06.2022

Airport security officer

Aviation Recruitment
10.2021 - 03.2022

Bachelor of Science - Aviation

University College Birmingham
09.2020 - 07.2024

A-Levels - Public Services

Solihull College and University Centre
09.2017 - 08.2019
Rayhaan Hasan Ali