Rayanne Richard
Summary
Knowledgeable professional with over five years of experience in compliance-related positions. Possessing strong verbal and written communication skills, along with a systematic and diligent approach, I have cultivated a diverse skillset and is eager to leverage my experience to transition into an HR role, where I can foster a positive workplace culture and contribute to organisational success.
Overview
10
10
years of professional experience
Work History
UKSPF Compliance Manager
Ingeus
05.2024 - Current
- Collaborated with Supply Chain teams to identify and understand key risks, ensuring proactive risk management
- Monitored the implementation and effectiveness of Continuous Improvement Plans, driving ongoing enhancements in processes
- Ensured contract delivery within the Quality Assurance Framework, including overseeing the sampling regime and MI Reporting frequency to maintain high standards
ESF Project Officer
Ingeus
05.2022 - 05.2024
- Assisted the PIM in initiating, developing, implementing, and managing quality improvement plans, driving continuous enhancement of service quality
- Designed and implemented processes to enhance service delivery, improving efficiency and client satisfaction
- Conducted internal audit reviews to ensure compliance with ESF requirement and maintaining high standards
ESF Compliance Officer
Ingeus
09.2020 - 05.2022
- Performed audits on internal operations processes, identifying areas for improvement and ensuring compliance with standards
- Ensured comprehensive understanding of all contractual guidance, maintaining adherence to contractual obligations and requirements
- Conducted validation checks on financial claims prior to submission to commissioners
Caseworker
Ingeus
11.2019 - 09.2020
- Assisted participant facing employment barriers with providing tailored support to help them overcome challenges and secure job opportunities
- Connected participants with government resources and services, ensuring they had access to necessary support and benefits
- Completed monthly reports detailing progress and outcomes
Compliance Administrator
Ingeus
05.2019 - 11.2019
- Served as the primary point of escalation for compliance related queries
- Executed reconciliation processes in strict accordance with compliance guidance
- Conducted both ad hoc and planned training sessions with operational staff on compliance, enhancing their understanding
Hub Guide
Ingeus
09.2018 - 05.2019
- Coordinated diary and meeting room arrangements for managers optimizing schedules and ensuring efficient use of resources
- Supported participants in their journey to work, enhancing their health and work prospects through specified guidance and resources
- Addressed and resolved queries, issues, and problems raised by participants, ensuring their concerns were handled promptly and effectively
Temp Admin
Hawes & Curtis
05.2018 - 07.2018
- Assisted customers with online orders and delivery tracking, providing exceptional support and resolving issues promptly
- Proactively contacted customers to update them on out-of-stock items, ensuring timely communication and customer satisfaction
- Processed customer withdrawals efficiently, maintaining accuracy and ensuring a smooth transaction experience
Administrator
Lightside
09.2017 - 12.2017
- Coordinated with engineers, supervisors and contract managers to facilitate project
- Managed data during work activities and controlled data exchange and KPI reporting
- Maintained and controlled data during work activities, ensuring accurate data exchange and KPI reporting
HR Administrator
Kin Wellness/Fitbug
04.2015 - 08.2017
- Managed HR inbox responding to enquiries via Zendesk
- Assisted with the recruitment process, scheduling interviews, and conducting background checks
- Provided administrative support to the HR department, including filing, data entry, and maintaining employee records
Education
CIPD HR Fundamentals -
Future Learn
Level 3 Advanced Apprenticeship - IT & Telecom
Capital City College
O'Levels - Principles of Business, Social Studies, Science, English Language, Clothing & Textiles
St Andrew's Anglican Secondary School
Skills
- Time Management
- Communication
- Relationship Building
- Systems Proficiency
- Process Improvement
- Compliance and Auditing
Timeline
UKSPF Compliance Manager
Ingeus
05.2024 - Current
ESF Project Officer
Ingeus
05.2022 - 05.2024
ESF Compliance Officer
Ingeus
09.2020 - 05.2022
Caseworker
Ingeus
11.2019 - 09.2020
Compliance Administrator
Ingeus
05.2019 - 11.2019
Hub Guide
Ingeus
09.2018 - 05.2019
Temp Admin
Hawes & Curtis
05.2018 - 07.2018
Administrator
Lightside
09.2017 - 12.2017
HR Administrator
Kin Wellness/Fitbug
04.2015 - 08.2017
Level 3 Advanced Apprenticeship - IT & Telecom
Capital City College
O'Levels - Principles of Business, Social Studies, Science, English Language, Clothing & Textiles
St Andrew's Anglican Secondary School
CIPD HR Fundamentals -
Future Learn
Similar Profiles
Kirsty BaxterKirsty Baxter
Personal Wellbeing Mentor at IngeusPersonal Wellbeing Mentor at Ingeus
Vallika PatelVallika Patel
Site Coordinator at IngeusSite Coordinator at Ingeus
Dr Hannah LeadbetterDr Hannah Leadbetter
GMC Assessor at IngeusGMC Assessor at Ingeus
Jedidah AdserJedidah Adser
Programme Participant at IngeusProgramme Participant at Ingeus
Christine KingChristine King
Compliance Manager - Compliance Monitoring at DeloitteCompliance Manager - Compliance Monitoring at Deloitte