Overview
Work history
Education
Accomplishments
Timeline
Generic

Rayane Bayeh

Edinburgh,Midlothian

Overview

2025
2025
years of professional experience

Work history

Waiter

Gleneagles Townhouse
Edinburgh, Midlothian
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Delivered excellent customer service through friendly and polite interaction.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Relayed feedback from customers to management for continuous improvement.
  • Explained dish components clearly to inform customers' decisions.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Receptionist

Leach Holdings
Edinburgh, Midlothian
08.2024 - 09.2024
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Managed emails and requests making sure clients were always pleased and comfortable.
  • Organised meeting and conference room requests, with not just in house clients but also virtual clients
  • Organised and scanned mail for virtual and in house clients
  • Upheld confidentiality with sensitive information handling procedures.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Maintained accurate logs of visitor entries for security purposes.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Acted as first point of contact for wide range of personnel.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Utilised multi-line telephone system to manage incoming calls effectively.

Administrative assistant

Melness House
Edinburgh, Midlothian
07.2022 - 08.2024
  • Maintained all office files, both electronic and hard copies.
  • Increased customer satisfaction by greeting visitors promptly and professionally.
  • Assessed client satisfaction and communicated issues to organisational leaders.
  • Scheduled and confirmed appointments for entire management team.
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Diary management, typing correspondence and documents, creating presentations and creating meeting minutes

Education

Bachelor of Science - Mathematics

University of Glasgow
Glasgow
09.2024 -

GCSEs -

Fettes College
Edinburgh
09.2019 - 06.2021

A-Levels - Mathematics, Economics and Physics

Fettes College
Edinburgh
09.2021 - 06.2023

Accomplishments

Completed Multiple Levels for Drum kit, achieving merit or distinction to Level 6

Took part in the pipe band, playing the snare drum at Fettes College since i was 11 years old.

I won the Junior Scottish School hockey cup final with Fettes.

Played in the 1XV for rugby in my final two years at Fettes College achieving half colour for Rugby in my final year


Timeline

Bachelor of Science - Mathematics

University of Glasgow
09.2024 -

Receptionist

Leach Holdings
08.2024 - 09.2024

Administrative assistant

Melness House
07.2022 - 08.2024

A-Levels - Mathematics, Economics and Physics

Fettes College
09.2021 - 06.2023

GCSEs -

Fettes College
09.2019 - 06.2021

Waiter

Gleneagles Townhouse

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Rayane Bayeh