Rayan Benazzouz
London
Summary
- Excellent interpersonal and communication skills. Fluent in Arabic, Italian, English, French
Overview
2
2
years of professional experience
Work History
VIP Break Heathrow Airport
Heathrow Airport
03.2023 - 06.2024
- Addressed inquiries and resolved issues promptly, ensuring exceptional customer satisfaction rates.
- Collaborated with team members to provide consistent service quality across all touchpoints.
- Initiated follow-up communications post-stay to gather feedback and ensure ongoing loyalty from satisfied clients.
- Leveraged local knowledge to provide insightful recommendations on dining, attractions, and transportation options.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and throughout their stay.
- Conducted regular training sessions with new hires to ensure adherence to VIP Ambassador guidelines and best practices.
Waiter Managing Catering
Real Estate’s Apartments Management Edgwear Road
02.2022 - 01.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
Level 2 - Sports Studies
City of Westminister College
London 06.2024
Skills
- Goal-Oriented
- Exceptional communication
- Event Management
- Effective negotiation
- Multilingual Proficiency
- Multitasking proficiency
- Discretion and Confidentiality
- Teamwork and Collaboration
Timeline
VIP Break Heathrow Airport
Heathrow Airport
03.2023 - 06.2024
Waiter Managing Catering
Real Estate’s Apartments Management Edgwear Road
02.2022 - 01.2023
Level 2 - Sports Studies
City of Westminister College