Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Rayan Akbarally

London,HMF

Summary

Dependable and motivated, equipped with excellent communication and problem-solving skills. Proven ability to assist passengers with empathy and ensure their comfort and safety. Committed to creating positive travel experience for all passengers. Experienced professional focused on ensuring safe and comfortable journeys for passengers. Skilled in providing exceptional customer service and handling diverse needs with patience and empathy. Capable of managing challenging situations calmly while maintaining high standards of care and support. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

7
7
years of professional experience

Work History

Security officer

Heathrow Airport
London
04.2023 - Current
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Remained flexible in rapidly moving environment and adapted to developing situations.
  • Collaborated with management to define and execute security requirements.
  • Carried out regular patrols around airside and landside locations, access control and passenger and x-ray screening.
  • Monitored X-ray equipment screens to evaluate luggage contents.
  • Monitored suspicious activity closely, maintaining compliance with established protocols.
  • Checked staff ID and passenger boarding cards before granting access to secure areas.
  • Remained calm and professional under pressure to responsibly handle security emergencies.
  • Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
  • Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.

Waiter / Event manager

Aubaine
London
06.2021 - 11.2022
  • Coordinated accessory and table-dressing hire for weddings and parties.
  • Led post-event evaluation, improving future performance.
  • Welcomed guests into venues, showing them to tables and providing menus.
  • Organised diverse team members, fostering a collaborative work environment.
  • Ensured compliance with local regulations during event planning and execution.
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
  • Arranged and coordinated catering and signage with external providers.
  • Served high volumes of guests in fast-paced service environments, delivering exceptional customer care throughout.
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Managed large-scale events from initial planning to successful completion.

Waiter

Bustronome
London, Middlesex
05.2022 - Current
  • Warmly greeted guests upon arrival to create a welcoming atmosphere.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Processed cash and card payments promptly, minimising customer waiting times
  • Assisted customers with menu information, offering knowledge of current dishes
  • Checked in with customers during meals to check dishes were received correctly and met guests' expectations.
  • Manage events of high volumes and being in charge of another waiter whilst doing it
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Customer Service Assistant

Boots
07.2018 - 07.2018
  • Greeting customers with a friendly smile at all times
  • Organising and tidying up the stockroom
  • Being alert of theft and fraud notes
  • Bringing products from the stock room to the shop floor
  • Answering queries from customers
  • Help customers to find product they are looking for
  • Giving advice and guidance on product selection to customers
  • Reporting discrepancies and problems to your supervisor or manager
  • Working as part of a team and assisting colleagues when necessary
  • Making sure the store is clean, tidy and safe at all times.

Education

BA Honours - Accounting and Finance

Middlesex University
London, ENG

BTEC and AS levels -

William Morris Sixth Form
London, ENG

BTEC and GCSE -

Haringey Sixth Form College
London, ENG

GCSEs -

Ark Acton Academy
London, ENG

Skills

  • Strong written and verbal communication skills
  • Exceptional customer service skills
  • Ability to work under pressure
  • Upbeat, outgoing and positive
  • Adaptable flexibility
  • Excellent radio skills
  • Airport safety protocols
  • Good level of fitness

Affiliations

  • Cricket

Accomplishments

    Being captain of a cricket team in the Middlesex County Cricket League. Winning the division title and being promoted into a higher league.

Languages

English
Native

Timeline

Security officer

Heathrow Airport
04.2023 - Current

Waiter

Bustronome
05.2022 - Current

Waiter / Event manager

Aubaine
06.2021 - 11.2022

Customer Service Assistant

Boots
07.2018 - 07.2018

BA Honours - Accounting and Finance

Middlesex University

BTEC and AS levels -

William Morris Sixth Form

BTEC and GCSE -

Haringey Sixth Form College

GCSEs -

Ark Acton Academy

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Rayan Akbarally