Summary
Overview
Work history
Education
Skills
Timeline
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Rayaan Farhan

Great harwood,Lancashire

Summary

Focused and customer-driven professional with a strong track record of enhancing customer satisfaction through superior service. Skilled in managing high-volume tasks with excellent time management, attention to detail, and an astute approach to problem-solving. A personable communicator with a talent for understanding customer needs, offering tailored solutions, and ensuring smooth operations in fast-paced environments. I am currently studying optometry at the University of Plymouth.

Overview

3
3
years of professional experience

Work history

Pharmacy Assistant

Granville road pharmacy
06.2022 - 06.2022
  • Gained experience in customer service, providing clear advice on prescriptions and OTC medications
  • Worked collaboratively with pharmacists and team members to ensure smooth daily operations
  • Developed strong organizational skills through inventory management and stock checks
  • Assisted with prescription filling and medication labeling in a fast-paced environment

Volunteer

Al Hayat languages
Blackburn, Blackburn with Darwen
07.2022 - 07.2022
  • Assisted with resettlement and education programs for Afghan refugees, supporting integration into learning environments
  • Developed cultural sensitivity and effective communication through interaction with individuals from diverse backgrounds
  • Enhanced organizational and problem-solving skills while addressing challenges in educational integration
  • Strengthened adaptability, empathy, and teamwork in a cross-cultural, community-focused setting

Optical work experience

Tyrells
Blackburn
07.2022 - 07.2022
  • Shadowed optometrists and optical assistants in a close-knit independent practice
  • Assisted with pre-screening tests, frame selection, dispensing, and adjustments under supervision
  • Supported administrative duties including appointment scheduling and patient record handling
  • Observed stock management and daily practice operations in a smaller team environment
  • Strengthened adaptability, communication, and patient-focused care skills through varied responsibilities

Optical Assistant

Boots opticians
Plymouth
11.2023 - 07.2024
  • Provided customer service and tailored advice on frames, lenses, and contact lenses
  • Conducted pre-screening tests (autorefractor, tonometer) to support optometrists
  • Dispensed eyewear and carried out frame adjustments/repairs
  • Managed patient records, prescriptions, and insurance claims accurately
  • Maintained stock levels of frames, lenses, and accessories
  • Built strong communication, teamwork, and problem-solving skills in a fast-paced setting

Optical work experience

Noakes, Habermehl & Kerr opticans
Cornwall
11.2023 - 11.2023
  • Shadowed optometrists and optical staff in a community-focused independent practice
  • Gained wider exposure to varied clinical and dispensing tasks due to the smaller team setting
  • Assisted with frame selection, lens recommendations, and adjustments tailored to individual patient needs
  • Supported appointment booking, patient record management, and practice organisation
  • Developed strong communication and problem-solving skills while observing the importance of personalised patient care

Optical work experience

Boots Opticians
Newton Abbot
03.2025 - 03.2025
  • Shadowed optometrists and optical assistants during patient consultations and pre-screening tests
  • Assisted with frame styling, dispensing, and basic adjustments under supervision
  • Observed and supported administrative tasks, including appointment booking and patient record management
  • Gained insight into stock control and the day-to-day operations of an optical practice
  • Developed communication, teamwork, and organisational skills in a clinical retail environment

Education

A-Levels -

QEGS Sixth form
Blackburn, Blackburn with Darwen

Skills

  • Communication
  • Communicated effectively with customers to understand their needs and concerns Liaised with healthcare professionals to clarify prescription details and resolve medication-related issues Collaborated with colleagues to coordinate tasks and ensure smooth workflow I was able to communicate effectively with a wide range of customers and colleagues, by showing interest, carefully listening to needs and appropriately adjusting my message, as demonstrated during my time at The Balti House Strong presentation skills and confidence demonstrated by experience of delivering presentations in different languages I used my interpersonal skills in range of situations (working in groups and alongside my colleagues)
  • Attention to detail
  • Accurately prepared prescription medications by carefully following dosage instructions Checked medication labels and expiry dates to ensure compliance with safety regulations
  • Organizational skills
  • Managed multiple tasks simultaneously, such as processing prescriptions, assisting customers, and restocking shelves Maintained a clean and organized workspace to ensure efficiency and adherence to safety standards
  • Teamwork
  • Collaborated with pharmacy staff to ensure smooth operations and exceptional customer service Supported colleagues during busy periods by assisting with prescription processing and customer inquiries At The Balti House, I displayed excellent teamwork skills in a busy environment, such as an ability to listen to customers and all members of staff, perform all roles to a high level and support colleagues, resulting in effective results
  • Closing sales
  • A customer was unsure about choosing glasses after their eye test, so I stepped in to assist I guided them through different frames based on their style preferences They liked a pair of designer frames but were hesitant due to the price I highlighted our current promotion and explained our interest-free payment plan, which made them more comfortable I also recommended an anti-glare coating for the lenses, and they agreed The sale was completed successfully, and the customer left satisfied


Timeline

Optical work experience

Boots Opticians
03.2025 - 03.2025

Optical Assistant

Boots opticians
11.2023 - 07.2024

Optical work experience

Noakes, Habermehl & Kerr opticans
11.2023 - 11.2023

Volunteer

Al Hayat languages
07.2022 - 07.2022

Optical work experience

Tyrells
07.2022 - 07.2022

Pharmacy Assistant

Granville road pharmacy
06.2022 - 06.2022

A-Levels -

QEGS Sixth form

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