Raya Lazarova

• Investigated incidents thoroughly, ensuring robust action plans are implemented swiftly to prevent re-occurrence.
• Prepared monthly reports on H&S performance indicators to the board, supporting strategic decision-making.
• Provided expert advice on matters relating to health, safety, environment and quality.
• Enhanced safety protocols by conducting regular site inspections.
• Conducted risk assessments, mitigating potential hazards.
• Oversaw maintenance of equipment and machinery, guaranteeing safe and optimal operational conditions.
• Ensured proper use of PPE at all times, minimising work-related injuries.
• Promoted responsible health and safety culture across multiple sites and all departments.
• Coordinated effectively with external auditors during annual reviews of H&S and Fire Risk Assessments.
• Facilitated smooth external audits through meticulous record-keeping practices.
• Comply and maintain ISO9001 quality standards.

• Researched, organised, and assisted the creation and completion of the company's 2020 and 2021 R&D Tax Claim.
• Facilitated communication and collaboration between departments.
• Liaised with external parties to ensure seamless project execution.
• Coordinated project tasks for successful and timely completion.
• Handled confidential documents, data and information maintaining privacy and security.
• Streamlined task time tracker using Microsoft Excel to obtain accurate data and calculate % time spent on R&D used to form the future salary portion of the 2022 claim.

Enhanced customer satisfaction by providing excellent cleaning services. Conducted deep and daily cleaning individually in a variety of commercial buildings. Responsible for securing premises at end of shift, ensuring safety of all areas. Collaborated effectively with team members during large-scale commercial cleaning projects. Addressed specific customer requests or concerns promptly. Performed routine checks on cleaning supplies inventory to avoid running out of key items. Communicated effectively with customers, fostering positive relationships.

Ensured client satisfaction by providing high-quality cleaning services at all times. Enhanced guest experience by addressing queries and concerns promptly and professionally. Worked quickly and efficiently without compromising quality. Adhered strictly to rules regarding health and safety and of any company-related practices.

Answered a large volume of phone calls politely, facilitating customer service excellence. Processed payment via telephone and in person with focus on accuracy and efficiency. Responded to requests, provided information and resolved complaints immediately, increasing customer satisfaction. Interpreted between the foreign staff members and management to ensure good communication and smooth operating. Assisted chefs with food preparations and cooking during peak hours, improving service speed. Maintained high standards of cleanliness and hygiene by following strict protocols.