Ray Woods
Burgess Hill,West Sussex
Summary
Solutions Sales Engineer specializing in resolving complex technical challenges and improving client satisfaction through optimized operations. Proven track record in leading cross-functional teams to ensure effective communication and timely project delivery. Expertise in developing customer pipelines and generating new business opportunities in both Pre-Sales and Account Management roles.
Overview
46
46
years of professional experience
Work history
Sales Account Manager
NFON UK
06.2025 - Current
- Presented sales reports at monthly review meetings.
- Developed new business opportunities for increased revenue.
- Enhanced brand visibility through active participation in industry events.
- Coordinated with marketing team for effective product promotion.
- Collaborated with internal teams to ensure seamless service delivery.
- Cultivated strong rapport with key account holders, promoting retention and loyalty.
Lead Solutions engineer/Product specialist
NFON UK
11.2024 - 06.2025
- Lead Solutions engineer/Product specialist for MS teams product set within NFON specializing in Call Analytics, Collaboration Analytics, and AI Call Recording.
- Supported sales team during pre-sales process, delivering expert advice on technical proposals.
- Collaborated with sales team to facilitate smooth delivery of technology solutions.
- Designed tailored solutions for clients to meet their unique business requirements.
- Tailored presentations for prospective customers to illustrate product benefits effectively.
Home Based Pre-Sales/Sales specialist
NFON UK
11.2019 - 01.2025
- Securing business for NFON by providing technical solutions to agreed timeframes.
- Creating and delivery of technical presentations internally and externally to a High-Level design and producing accurate and professional documentation on UCaaS / CCaaS portfolio.
- Completing webinars/demo’s supporting the sales teams on site and internally, on all of the cloud technology including Teams integration, Contact Centre, Call Recording & Monitoring applications, Softphones on both desktop and mobile devices.
- Aiding the Bids and Tenders team in the clarification and provision of technical questions from the several frameworks of Tenders via RFP’s.
Home Based Pre-Sales/Sales specialist
BT ONEPHONE
04.2018 - 11.2019
- Securing business for BT One Phone by supporting BT’s sales Channels in converting leads and opportunities into buying customers.
- Provide specialist technical sales support on all complex and high value opportunities including customer visits and participation in Sales account team meetings where required.
- Underwrite and document Solution Design so that the BT proposal meets customers functional, technical and commercial requirements.
- Ensure customer order and contract reflects proposed Solution Design so that clean order can be processed.
- Deliver product, sales and commercial training to the sales channel including the running of focus days and refresher training within the sales Channel they support.
Hosted Technical Project Specialist, Channel Sales engineer
OVERLINE NETWOK CONSULTANTS Ltd
02.2016 - 04.2018
- Providing solution, demonstrations and technical support for the UK sales team for customers both on-site and remotely via Web Sessions.
- Ensuring Overline sales teams fully engage with any promotions and sales targets.
- Providing mentoring of junior engineers and support staff with product and technical assistance.
UK Solutions Architect/ Sales Trainer
WESTCON CONVERGENCE
05.2013 - 01.2016
- Providing solution, demonstrations and technical support for the UK/Eire/Greece Business Partners on Avaya IP Office.
- Certified to Demonstrate at Avaya EBC un-aided.
- Providing Pre - sales support for Avaya IP Office, Scopia in the UK.
- Heavily focused on assisting Business Partners growing their business with Avaya Mid-Market on Server Edition, Contact Centre and Scopia opportunities.
- Organizing and providing Sales training courses for the Avaya Partner community in all the above.
UK Solutions Architect
AVNET TECHNOLOGY SOLUTIONS Ltd
02.2011 - 02.2013
- Providing solution, demonstrations and technical support for the UK Business Partners on Avaya IP Office.
Engineering Manager
OVERLINE NETWOK CONSULTANTS Ltd
10.2007 - 02.2011
- Responsible for 6 engineers and provides technical assistance to the company on Avaya IP Office and Panasonic telephone systems.
- Responsible for the training and mentoring of junior apprentices, job scheduling and customer technical liaison.
- Providing support and solution designs for Sales and customer requests.
Field Based Maintenance Engineer
CRANE TELECOMMUNICATIONS (Westcon)
10.2001 - 10.2007
- Working predominantly on the Network Alchemy product range, and where required the LG PABX range of telephone systems including the GSX and GDK range.
- European Technical Support for the Network Alchemy, and IP Office.
- Giving support to Crane’s Resellers either pre-sales or post install.
- Internal Account Manager for Avaya Business Unit, specializing in IP Office, Media Gateway, applications & Avaya associated products.
- European Technical Trainer for IP Office and associated products.
Maintenance engineer
TUNSTALL TELECOM LTD
06.1999 - 10.2001
- For care alarm and door entry systems in the southern region.
Engineering / IT Manager
SPRINT SCS TELECOM
01.1996 - 01.1999
- Responsible for the controlling of installation and maintenance of customers for SCS.
- Technical / IT support to field-based engineers either on-site or via the telephone.
- Duties included the upkeep of the SCS Maintenance customer’s database, the upkeep of the company’s website and internal access to the SCS network.
Installation & Maintenance engineer
CAVENDISH COMMUNICATIONS
01.1994 - 01.1996
- Installing and maintaining all of Panasonic and Toshiba’s switching systems.
- Installing CATV cabling and Panduit patch panels.
- Supervising engineers for the installation of a DK280 on the Palace Pier in Brighton.
I.S. Helpdesk Administrator
FAMILY ASSURANCE FRIENDLY SOCIETY LTD
01.1992 - 01.1994
- Providing first line Helpdesk service, acting as a central point for all problems, request and queries relating to I.T. services.
- Where possible resolving technical queries and when required allocating them to the responsible dept.
CATV Installation Engineer
NYNEX CABLECOMMS (Now NTL)
01.1989 - 01.1992
- Working for the operations dept., covering all aspects of CATV installation.
- Repair and Maintenance Technician visiting customer’s homes diagnosing the nature of their fault and resolving the problem.
- Help Desk Co-ordinator, dealing with other depts., and the customers over the phone to ascertain the exact nature of their problem.
- Fault Control Technician. Contacting customers via the telephone and discussing their CATV problems.
Small switching systems installer and maintainer
BRITISH TELECOM
01.1984 - 01.1989
- Given small supervisory tasks to assist the field technicians should a technical problem arise in the field.
- Community engineer working with the Disabled and Elderly, liaison between local authority, social services, and independent help agencies.
Electronics/Telecommunications Apprentice Technician
STC – STANDARD TELECOMMUNICATIONS COMPANY
01.1980 - 01.1984
- Covering all aspects of the electronic industry, from assembly to quality control & RND.
Education
C.S.E. - Maths, French, Physics, O’ Level - English, Computers, Technical Drawing, Engineering, History
Brighton Secondary Technical School for Boys & Brighton Technical College
ONC - Ordinary National Certificate in Electronics and Telecommunications
BTEC Year 1 - Business & Finance
APSS - Avaya Certification to Instructor Level for IPOffice and IP Telephony
CTP - Computer Telephony Professional
APSS - Avaya Certified Sales Specialist for IP Office, Video, and Data
ACIS - Avaya Certified Implementation Specialist for IP Office
APDS - Avaya Certified Design Specialist for IP Office and Scopia
CSEN - Life-size Certified Sales Expert
Gamma Horizon - Sales/Technical
Telcoswitch - Sales/Technical
Skills
- Experience with crm software
- Product knowledge mastery
- Technical presentations creation
- Decision-Making aptitude
- Solution selling strategy
- Empathy and understanding
- Technical storytelling
- Influential communication
Additional Information
Good Timekeeper & Fast Learner, Keen to Develop Existing Skills, Adaptable, Enjoys working with the public either on my own or as part of a team, Gets on well with other people
Custom
- Former member of the Brighton Special Constabulary
- Keen Gardner
- Keen Aquarist, with Tropical and Pond fish
- Former Member of HM Observer Corps
Affiliations
- Running PDC Darts Exhibitions , Local Darts Captain, Watching Darts
Timeline
Sales Account Manager
NFON UK
06.2025 - Current
Lead Solutions engineer/Product specialist
NFON UK
11.2024 - 06.2025
Home Based Pre-Sales/Sales specialist
NFON UK
11.2019 - 01.2025
Home Based Pre-Sales/Sales specialist
BT ONEPHONE
04.2018 - 11.2019
Hosted Technical Project Specialist, Channel Sales engineer
OVERLINE NETWOK CONSULTANTS Ltd
02.2016 - 04.2018
UK Solutions Architect/ Sales Trainer
WESTCON CONVERGENCE
05.2013 - 01.2016
UK Solutions Architect
AVNET TECHNOLOGY SOLUTIONS Ltd
02.2011 - 02.2013
Engineering Manager
OVERLINE NETWOK CONSULTANTS Ltd
10.2007 - 02.2011
Field Based Maintenance Engineer
CRANE TELECOMMUNICATIONS (Westcon)
10.2001 - 10.2007
Maintenance engineer
TUNSTALL TELECOM LTD
06.1999 - 10.2001
Engineering / IT Manager
SPRINT SCS TELECOM
01.1996 - 01.1999
Installation & Maintenance engineer
CAVENDISH COMMUNICATIONS
01.1994 - 01.1996
I.S. Helpdesk Administrator
FAMILY ASSURANCE FRIENDLY SOCIETY LTD
01.1992 - 01.1994
CATV Installation Engineer
NYNEX CABLECOMMS (Now NTL)
01.1989 - 01.1992
Small switching systems installer and maintainer
BRITISH TELECOM
01.1984 - 01.1989
Electronics/Telecommunications Apprentice Technician
STC – STANDARD TELECOMMUNICATIONS COMPANY
01.1980 - 01.1984
ONC - Ordinary National Certificate in Electronics and Telecommunications
BTEC Year 1 - Business & Finance
APSS - Avaya Certification to Instructor Level for IPOffice and IP Telephony
CTP - Computer Telephony Professional
APSS - Avaya Certified Sales Specialist for IP Office, Video, and Data
ACIS - Avaya Certified Implementation Specialist for IP Office
APDS - Avaya Certified Design Specialist for IP Office and Scopia
CSEN - Life-size Certified Sales Expert
Gamma Horizon - Sales/Technical
Telcoswitch - Sales/Technical
C.S.E. - Maths, French, Physics, O’ Level - English, Computers, Technical Drawing, Engineering, History
Brighton Secondary Technical School for Boys & Brighton Technical College
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