Ray Jones
London
Summary
Accomplished Change Manager with extensive expertise in culture change, stakeholder management, and technology implementation. Proven track record in executive leadership and coaching, business change, and target operating model design. Adept at developing training plans, ensuring business readiness, and crafting effective communication plans. Strong problem-solving abilities complemented by excellent communication skills and public speaking prowess. Demonstrated leadership in programme development and strategic planning.
Overview
38
38
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Communications Lead
Analysis People Consultancy
Hybrid working, London
11.2023 - 04.2025
- Sub- contracted to HSE as Head of Communications, sat across for 2 strategic programmes delivering new Dynamics 365 case management tool for Biocides and Pesticide product authorisation
- Delivered change communications to team members, suppliers and customers - improved project understanding by 15% in first 4 weeks
- Coached and supported 2 Change Managers to alignment and implement all comms activity
- Provided strategic alignment between Central IT Comms and both project teams and delivered 30% increase in amount of messages deployed
- Designed and maintained communication portal, SharePoint for both programmes - stakeholder site hits increased from 140 per day to 650 per day.
- Reported into both SLT programme boards on local and strategic messaging required
- Supported both teams Capability development over one-, three- and five-year development cycles
- Created and Supported communication messaging for solution training, across both programmes
- Developed and led communications stakeholders' forums to co-ordinate all comms on progress
Sabbatical
09.2022 - 11.2023
- Personal Research - time out to explore and upgrade myself on Artificial Intelligence and its impact on Change Management practice.
- Delivered 8 keynote events on my findings at RSA and new start up businesses.
Change Management Subject-Matter Expert (SME)
Boeing - UK Government
Hybrid
10.2019 - 08.2022
- Sub- contracted to UK central government to support transformation of IT centrally-led services as 'Critical Friend', embedding change practice approach across 9 business departments
- Analysed skills audit and training needs analysis before briefing directors on 3-5-year IT Talent development strategy
- Led 2 departments to implement new organisational design - improved throughput of projects by 15% in 5 weeks
- Planned and supported roll out of comms to 2,500 stakeholders - 27% increase in engagement with overall programme activities
- Implemented new strategies for improved knowledge transfer by leading engagement campaign 'What is Digital Transformation?' and 'Why Change . . . Why Now?'
Lead Facilitator - CPD for Change Management Professionals
The Best People
07.2018 - 10.2019
- Led design, development, and delivery of The Best People (TBP) Continuous Professional Development (CPD) open programme for experienced change management professionals
- Co-developed course content and delivered 12 programmes, which included 120 delegates in total
- Course content: change communications, stakeholder engagement, benefits mapping, measuring change activity, project stabilisation and adoption as well as skills and training analysis
- Delivered tailored, one-to-one feedback and career coaching to support long-term learning/growth
- Facilitated 30% success rate for delegates subsequently promoted into change leadership roles and 80% later reported increased pay or transition into higher-paid change manager/lead role
GDPR Change and Delivery Programme Manager
Jaguar Land Rover
Coventry
11.2017 - 07.2018
- Compliance success averted regulator's fine, of up to £960m - 4% of JLR's global turnover
- Hand on leader of change activities of GDPR global programme into JLR within seven months, inclusive of 74 contractors, 18 central business functions, and 8 European markets
- Devised and ran Change Impact Assessment for all impacted teams
- Wrote and delivered all change communications, and new skills training required for go-live
- Facilitated working groups to create and sign off 14 detailed change plans to engage impacted teams to ensure project buy in and reduced resistance
Future Customer Experience (FCE) Global Change Manager
Jaguar Land Rover
Coventry
01.2017 - 11.2017
- Ran change management activities for 37 projects under FCE transformation programme
- Coached SLT members on programme's change impact whilst working towards PLC board sign-off across 21 markets
- Ran benefits mapping for FCE, strong focus on customer and employee benefits
- Created and ran key regional stakeholder communities across five global regions
- Led change champions network formed of influencers and central/regional staff
- Ran communications to embed FCE strategy and vision centrally and to 2,800 regional staff
IT Change Lead - Business Relationship Managers (BRM) for MS&S
Jaguar Land Rover
Coventry
10.2015 - 12.2016
- Led improvements to IT team's engagement and created roadmap for IT Business Relationship Managers (BRM) deploying IT solutions into Marketing Sales and Service (MS&S) department
- Developed and implemented new team behaviours for BRMs, driven by collaborative thinking
- Delivered all change management activities to support delivery of 18 concurrent IT projects
- Led IT BRMs from Waterfall project management methodology to Agile ways of working
- Established and ran listening forums between IT and Business to address known problems
Digital and IT Change Manager - New Stores Concept (Contract)
Vodafone
Newbury
02.2012 - 10.2015
- Led change management activities for refresh of 6,000 stores in 21 global markets
- Programme won Retail Week Award for 'Team of the Year' (2014)
- Developed and delivered training for existing and new sales staff on new ways of working and mindset required in newly refreshed store environment
- Built and rolled out communications / engaging for all stakeholder groups across all channels
- Coached business leaders to drive engagement and sponsorship of refresh programme
Breakthrough IT Change Manager
Boots
Nottingham
05.2010 - 02.2012
- Led change activities for 26 projects, which impacted 380 staff under 'Breakthrough' branding
- Created and implemented Breakthrough's programme vision, change management strategy, organisational structure and business benefits
- Wrote all project comms to 380 staff and managed all comms channels for Breakthrough
- Led stakeholder and champions network to align all breakthrough activity
- Programme won Retail Week Award for 'Product innovation of the Year' (2012)
Executive Leadership Coach (Contract)
Oracle
01.2009 - 04.2010
Global Change Manager (Contract)
Sony Ericsson
05.2007 - 12.2008
Change Manager Lead (Contract)
Ministry of Justice
02.2005 - 04.2007
Global Change Manager (Contract)
Glaxo SmithKline
01.2003 - 01.2005
Innovation and Change Manager (Contract)
Orange
04.2000 - 12.2002
Director
PAYOA Ltd
04.2000 - 06.2001
Business Development Manager
Tom Peters Company
06.1997 - 03.2000
Architect
Sheppard Robson Architects
06.1987 - 06.1997
Education
Postgraduate Diploma - Change Agent Skills and Strategies
Surrey University
Guildford 01.2007 - 01.2009
MA - Architecture (RIBA Part II)
Southbank University
London 01.1990 - 01.1992
BA (Hons) - Architecture (RIBA Part I)
Kingston University
Kingston 01.1984 - 01.1987
Four A-levels and Eight O-levels -
Sir Walter St John School
London06.1984
Skills
- Change Manager
- Culture Change
- Stakeholder Management
- Technology Implementation
- Executive Leadership and Coaching
- Business Change
- Target Operating Model Design
- Training Plans
- Business Readiness
- Communication Plans
- Problem-solving
- Communication skills
- Public speaking
- Leadership
- Programme development
- Strategic planning
Custom
- Myers Briggs Practitioner
- Change Agent Skills and Strategies
- Design Thinking Facilitator
- C-Suite Executive Coach
- The Spony Profiling Model Practitioner
- NLP Practitioner
- Certified Product Owner
- Certified Scrum Master
Affiliations
- a passion for genealogy. keen interest in world history. love the gym and exercise
Certification
Certified Scrum Master - The Knowledge Academy - 2015
Practitioner Myers Briggs - Accelerate UK - 1998
Facilitator for Design thinking - IDEO - 2001
Executive coach for C-Suite - Surry university - 2009
Practitioner for NLP - Metanoia Institute - 2011
Accomplishments
Life Member of RSA, since 2003
Led the change activities at Boots that won Retail Week Award for ‘Product innovation of the Year’ - 2012
Led change management activities for the refresh of 6,000 Vodafone stores in 21 global markets - 2013.
Led the change activities at Vodafone that won Retail Week Award for ‘Team of the Year’ - 2014
As JLR's GDPR Change and Delivery Programme management I led the implementation of the GDPR programme in 7 months, across 8 European markets and 18 business units. - 2018
Timeline
Communications Lead
Analysis People Consultancy
11.2023 - 04.2025
Sabbatical
09.2022 - 11.2023
Change Management Subject-Matter Expert (SME)
Boeing - UK Government
10.2019 - 08.2022
Lead Facilitator - CPD for Change Management Professionals
The Best People
07.2018 - 10.2019
GDPR Change and Delivery Programme Manager
Jaguar Land Rover
11.2017 - 07.2018
Future Customer Experience (FCE) Global Change Manager
Jaguar Land Rover
01.2017 - 11.2017
IT Change Lead - Business Relationship Managers (BRM) for MS&S
Jaguar Land Rover
10.2015 - 12.2016
Digital and IT Change Manager - New Stores Concept (Contract)
Vodafone
02.2012 - 10.2015
Breakthrough IT Change Manager
Boots
05.2010 - 02.2012
Executive Leadership Coach (Contract)
Oracle
01.2009 - 04.2010
Global Change Manager (Contract)
Sony Ericsson
05.2007 - 12.2008
Postgraduate Diploma - Change Agent Skills and Strategies
Surrey University
01.2007 - 01.2009
Change Manager Lead (Contract)
Ministry of Justice
02.2005 - 04.2007
Global Change Manager (Contract)
Glaxo SmithKline
01.2003 - 01.2005
Innovation and Change Manager (Contract)
Orange
04.2000 - 12.2002
Director
PAYOA Ltd
04.2000 - 06.2001
Business Development Manager
Tom Peters Company
06.1997 - 03.2000
MA - Architecture (RIBA Part II)
Southbank University
01.1990 - 01.1992
Architect
Sheppard Robson Architects
06.1987 - 06.1997
BA (Hons) - Architecture (RIBA Part I)
Kingston University
01.1984 - 01.1987
Four A-levels and Eight O-levels -
Sir Walter St John School
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