Ray Dickie

Guided Technicians to ensure targets are met each month

Brought on new apprentices and oversaw their integration to the work force.

Enhanced the working environment to have both a positive mindset and be a place technicians want to be a part of.

Delivered on technician requests for improved ramp options.

Through dialogue and actions I have gained good trust from both Service and Sales personnel.

Working with technicians to ensure correct parts are identified , ordered and issued for daily work

Sourcing items from various sources when the brand doesn’t offer a product.

Liaise with Workshop Control to ensure pre picks and recall requirements are actioned in a smooth way.

Receive in stock deliveries ensuring items are accurately stored and paperwork completed in a timely manner.

Developed and implemented aftersales strategies to enhance customer satisfaction and loyalty.

Trained new staff on aftersales procedures and company standards for quality service.

Oversaw workshop operations, guaranteeing efficient turnaround times for vehicle repairs and servicing. #

Resolved customer complaints efficiently, restoring confidence in the aftersales service and retaining valuable business.

Proactively monitored customer reviews and feedback to determine areas for improvement and money-making opportunities.

Used CRM systems to keep updated on clients nearing car renewal or upgrades to target potential opportunities and increase sales.

Managed and mentored subordinates to help improve performance and boost morale.

Followed brand guidelines to provide consistent customer experience

Exhibited first-class customer follow-up support for enhanced service.

Built exceptional customer satisfaction by delivering friendly service.

Resolved customer issues and complaints with quick-thinking problem-solving.

Overcame customer objectifications to maximise conversions.

Prepared servicing invoices and processed payments to maintain balanced department finances.

Updated in-house systems with relevant servicing information for accurate, current customer records.

Negotiated with suppliers to secure better prices, improving profit margins.

Supervised and trained new staff members, improving team efficiency and productivity.

Conducted stock checks and inventory management, reducing discrepancies and maintaining accurate records.

Handled customer complaints with empathy and professionalism, restoring customer satisfaction.

Merchandised displays to showcase new and popular items.

Hired and trained staff for optimum performance against sales and marketing objectives.