Summary
Work history
Education
Skills
Languages
Work availability
Timeline
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Rawan Thani

Birmingham

Summary

Hardworking Insurance Clerk with 9 years of experience meeting customer needs via telecommuting roles. Exceeding productivity targets Offering empathy, reliability and enthusiasm for customer satisfaction. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Work history

Human Resources Administrator

Education ministry
  • Addressed employee conflicts immediately following all corporate procedures.
  • Updated HR database with new employee information, changes in benefits and other details on daily basis.
  • Improved employee productivity and organisational effectiveness by reviewing processes for optimal HR service delivery.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
  • Managed performance appraisal systems and policies.

Administration Officer

kharafi National
  • Spearheaded internal communication initiatives to foster timely order completion and deadline management.
  • Developed top talent and coordinated background checks and on-boarding and exit processes .
  • Provided administrative support, including processing purchase orders, service contracts and financial reports.
  • Identified and resolved operations challenges to promote alignment with business strategy.
  • Communicated corporate objectives through regular correspondence, scheduling timely follow-up communications.
  • Managed daily payment processing in [Software] and drafted daily financial documents.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Supported HR functions, including new hire orientation and equipment allocation.

Administration

Gulf spic
  • Drafted, printed and compiled important formal documentation, strictly meeting required standards.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Guided stationery and office supplies purchasing activities to achieve budgetary targets.
  • KPI
  • Managed staff travel arrangements to identify best available options.
  • Worked to facilitate positive, productive working environments through reliable administrative support.

Education

MSc - International Business

Aston University
Birmingham

Bachelor of Arts - Buisness studies - system practice

Arab open University
Kuwait

Higher National Diploma - DIPLOMA IN INFORMATION TECHNOLOGY,

Public Authority for Applied Education and trainin
Kuwait

Diploma of Higher Education - Diploma in Human Resources

Public Authority for Applied Education & Training
Kuwait

Diploma of Higher Education - Diploma in Management in the Oil and Gas Sectors

Public Authority for Applied Education & Training
Kuwait

Skills

  • Foreign Direct investment (FDI)
  • Marketing through social media
  • key performance indicator (KPI)
  • Accounting
  • Ability to compile data
  • Ability to archive files
  • Excellent administrative abilities
  • Cash reporting
  • Relationship building
  • Customer engagement
  • Project Management
  • Staff Management
  • Office management
  • Administrative support
  • Scheduling
  • Performance improvement
  • Office administration
  • Technical Support
  • Travel coordination
  • Expense reporting
  • Strategic planning
  • Business administration
  • Report Development
  • Employee timesheet processing
  • Writing reports
  • Marketing
  • Employee training and development
  • Conference planning
  • Information security
  • Quality assurance
  • Internal communications
  • Workflow planning
  • Paperwork drafting
  • Meeting arrangements
  • Contract agreement preparation
  • Time management
  • Project planning

Languages

English
Native
Arabic
Native
Hindi
Upper intermediate

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Human Resources Administrator

Education ministry

Administration Officer

kharafi National

Administration

Gulf spic

MSc - International Business

Aston University

Bachelor of Arts - Buisness studies - system practice

Arab open University

Higher National Diploma - DIPLOMA IN INFORMATION TECHNOLOGY,

Public Authority for Applied Education and trainin

Diploma of Higher Education - Diploma in Human Resources

Public Authority for Applied Education & Training

Diploma of Higher Education - Diploma in Management in the Oil and Gas Sectors

Public Authority for Applied Education & Training

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Rawan Thani