Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

RAWAN MUKHTAR

Reading,Berkshire

Summary

Motivated and driven individual with a strong interest in developing a career in a dynamic and people-focused environment. With experience in customer-facing roles and a natural ability to build strong relationships, I am keen to take on new challenges, grow within a collaborative team and make a positive impact. I thrive in roles that value initiative, adaptability and a genuine commitment to delivering value and support to others.

Overview

3
3
years of professional experience
10
10
years of post-secondary education

Work history

Data and information analyst trainee

Thames Water
Reading
10.2024 - 05.2025
  • Collaborated with teams on engineering projects, including pipeline diversions and drainage systems, developing teamwork and communication skills.
  • Created safety documentation, including hazard registers and risk assessments, emphasising the importance of safe engineering practices.
  • Participated in design discussions, gaining insights into project management, problem-solving and regulatory compliance.
  • Strengthened analytical and research skills through tasks like studying pumps, hydraulic systems and water treatment processes.

RETAIL ASSISTANT

Primark
10.2024 - 01.2025
  • Provided customers with an memorable experience as I helped them with things like sizes or styles, purchases or returns.
  • Set up a good-looking shop floor with full shelves, tidy fitting rooms and all the latest fashions, as well as kept tidy and well-organised stockroom.
  • Delivered a fast, friendly and efficient experience at till points, processing queries, voids and returns.
  • Acquired new products for the shop floor and ensured they were all correctly priced - all while making sure everything met the standard.

Customer service assistant

ADECCO GROUP / GWR
Reading
12.2023 - 01.2024
  • Assisted VIP customers, including those with disabilities, in transferring between trains.
  • Provided customers with comprehensive information on train schedules, platform locations and general inquiries.
  • Delivered exceptional customer service during peak times.
  • Assisted customers with handling their luggage.
  • Efficiently resolved customer issues.

CUSTOMER SERVICE ASSISTANT

IKEA
Reading
06.2022 - 12.2022
  • Delivered positive customer service experiences by efficiently resolving customer concerns and complaints.
  • Resolved customer issues using strong interpersonal skills and confident resolution techniques.
  • Assisted customers with varying questions through good product knowledge.
  • Assisted with returns; click and collect and in store orders.

Education

T level - Engineering manufacturing

BASINGSTOKE COLLEGE OF TECHNOLOGY
09.2023 - 05.2025

GCSEs - Math

Highdown Sixthform
Reading
09.2021 - 06.2022

GCSEs - Information Technology

Highdown Sixthform
09.2021 - 06.2022

GCSEs - LIBF Finance

Highdown Sixthform
09.2021 - 06.2022

GCSEs - Business

Highdown Sixthform
Reading
09.2021 - 06.2022

GCSEs - Science

Maiden Erlegh School in Reading
11.2018 - 06.2021

GCSEs - English

Maiden Erlegh School in Reading
11.2018 - 06.2021

Skills

  • Problem solving
  • Teamwork
  • Communication
  • Leadership
  • Creativity
  • Resilience
  • Resourcefulness

Accomplishments

  • AI Education Module Developer – Contributed to an award-nominated program that taught 2,000+ students about ethical AI.
  • STEM & Engineering Projects – Participated in group challenges and industry-sponsored problem-solving activities.

Languages

English
Fluent
Arabic
Fluent

Timeline

Data and information analyst trainee

Thames Water
10.2024 - 05.2025

RETAIL ASSISTANT

Primark
10.2024 - 01.2025

Customer service assistant

ADECCO GROUP / GWR
12.2023 - 01.2024

T level - Engineering manufacturing

BASINGSTOKE COLLEGE OF TECHNOLOGY
09.2023 - 05.2025

CUSTOMER SERVICE ASSISTANT

IKEA
06.2022 - 12.2022

GCSEs - Math

Highdown Sixthform
09.2021 - 06.2022

GCSEs - Information Technology

Highdown Sixthform
09.2021 - 06.2022

GCSEs - LIBF Finance

Highdown Sixthform
09.2021 - 06.2022

GCSEs - Business

Highdown Sixthform
09.2021 - 06.2022

GCSEs - Science

Maiden Erlegh School in Reading
11.2018 - 06.2021

GCSEs - English

Maiden Erlegh School in Reading
11.2018 - 06.2021

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RAWAN MUKHTAR