Ravinder Singh Bansal
Thane,Maharashtra
Summary
Driven professional with natural aptitude for analytical thinking and strategic planning. Possesses strong problem-solving abilities and excellent communication skills, valuable for managing complex projects and building client relationships. Ready to contribute significantly to business growth and team success in senior front office associate role.
Overview
3
3
years of post-secondary education
Work history
Senior Associate
Accor Hotels
Thane, Maharashtra
11 2022 - Current
- Greeted guests upon arrival and checked them in to their accommodations.
- Processed payments for guest stays and take pre aauthorizition
- Resolved any customer complaints or issues professionally and efficiently
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Guaranteed guest satisfaction and positive and friendly interactions.
- Maintained knowledge of local activities and events to educate guests on options.
- Organised training sessions enhancing skillsets among junior associates
- Promote Accor loyalty scheme at checkout and check in
- Accepted card cash and cheque payments in POS register system
- Led a team of associates towards achieving company goals. RPS and Membership goals
Front Office Receptionist
7 apple hotel
Navi mumbai , India
03 2022 - 11 2022
- Handled money for customers and visitors.
- Managed front office operations by maintaining a professional and welcoming environment.
- Maintained an organised filing system for easy access of records.
- Confirmed transactional data.
- Responded to telephone enquiries from clients, vendors and members of public.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Assisted with set up of ID card and access permissions following site security practices.
- Kept reception area clean and neat to give visitors positive impression of the company.
Intern
Courtyard by Marriott
Pune, Maharashtra
03 2017 - 09 2017
- Welcome guests in a warm and friendly manner Ascertains their dining/lodging needs.
- Ensuring that areas of work and tables are kept to a high standard of cleanliness throughout the day.
- Acting as a trainee for the Hotel overseeing a variety of tasks and managing staff answer the telephone attend to guests clients administrative work.
- Greeting customers escorting them to seats taking food and drink orders and serving food and beverages.
- They should also possess a relationship of respect and trust between themself as well their staff members.
- Responsible for maintaining the hygiene and appearance of the hotel.
- Servicing and maintaining the guest rooms and check on stock and when needed.
- Providing service items to guest rooms upon requests from the guests.
- Preparation of simple food items like vegetable preparation, salads, cold starters etc.
- Work according to established health and safety guidelines.
- Kept the kitchen area clean and hygienic.
- Keep a check on stock.
Education
Master in business Administration - Human resources
Dr C.V.Raman University
09/2018 - 06/2021
B.sc - Front office
Shell college
2015.06 - 2018.04
Skills
- Detailed Oriented
- Time Management
- Multitasking
Personal Information
- Date of birth: 06-12-1996
- Nationality: Indian
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Punjabi
Native
Timeline
B.sc - Front office
Shell college
2015.06 - 2018.04
Senior Associate
Accor Hotels
11 2022 - Current
Front Office Receptionist
7 apple hotel
03 2022 - 11 2022
Intern
Courtyard by Marriott
03 2017 - 09 2017
Master in business Administration - Human resources
Dr C.V.Raman University
09/2018 - 06/2021