Summary
Overview
Work History
Education
CPD
Timeline
Generic

Ravinder Dosanjh

Project Management & Service Delivery
Derby

Summary

Experienced business process improvement professional; having a strategic mindset, excellent communication ability and a strong customer focus, seeking business transformation and project management opportunities.

Overview

24
24
years of professional experience

Work History

Operations & Service Assurance Manager

Publicis Sapient Ltd
London
05.2023 - 07.2023
  • Managed implementation lifecycle processes for key deliverables relating to Minimum Viable Product, for Sindalah Island Resort in NEOM
  • Successfully negotiated and secured key strategic partnership, with Saudi Tourism Authority, for NEOM Visitor Care functionality
  • Developed Vendor Management process, for successful onboarding and compliance of partner assets
  • Developed Target Operating Model, for scalability across NEOM project rollouts

Project Manager

Oleeo Limited
London
05.2021 - 08.2022
  • Leveraged agile-responsiveness to changes. proactive team-engagement skills, and robust project-management ability, to control project constraints for 73 clients
  • Accelerated progress by diligently reviewing performance, budgets and project timelines - reduced number of open/unresolved cases by 50%
  • Collaborated with wider business stakeholders, to provide clients with cost-effective bespoke solutions - increased innovation churn by 12%
  • Led problem resolution to address barriers to operational efficiency and boost customer satisfaction - improved NPS scores on average by 20%

Business Change Consultant

Hardy Consultancy
East Midlands
04.2013 - 04.2021
  • Delivered multiple strategic business change projects, e,g managed expansion project to increase capacity for pick n pack business by 100%
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients, to drive culture of continuous improvement & innovation
  • Assisted clients in navigating complex industry challenges with strategic recommendations
  • Optimised supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management

Operations Lead

GSM Distribution Ltd
London
06.2002 - 07.2012
  • Managed day-to-day Operations, such as: Business & Relationship Development, Order Fulfillment, and Control of Logistics & Supply-Chain
  • Led Strategic Operations, eg: New Product & Process Introductions, Management of Performance by introduction of KPIs - maintained 90% Customer Satisfaction rating
  • Achieved Competitive Advantage & Value for Money: pushing for introduction of satisfaction surveys with every transaction - 10% improved delivery times
  • Spearheaded program of expansion, by strategic positioning for operations - increased revenue sales by 25%

Operations Manager

Synectiv Ltd
London
01.2000 - 06.2002
  • Oversaw all daily operations, including business development, team mentoring & training, and performance management
  • Established Standard Operating Procedures (SOPs) to minimise variability in operations, and to train and retain staff more effectively
  • Introduced e-commerce into the business, in line with changing customer buying habits. This would later become the official UK online sales platform for Siemens Mobile
  • Partnered with vendors and suppliers to effectively manage and budget for over $5 million in inventory

Education

Master of Science - Improving Supply Chain And Logistics

University Of Derby
Derby
09.2014 - 2015.07

CPD

  • Certified SAFe® 6 Agilist
  • Certified SAFe® 6 Scrum Master

Timeline

Operations & Service Assurance Manager

Publicis Sapient Ltd
05.2023 - 07.2023

Project Manager

Oleeo Limited
05.2021 - 08.2022

Master of Science - Improving Supply Chain And Logistics

University Of Derby
09.2014 - 2015.07

Business Change Consultant

Hardy Consultancy
04.2013 - 04.2021

Operations Lead

GSM Distribution Ltd
06.2002 - 07.2012

Operations Manager

Synectiv Ltd
01.2000 - 06.2002
Ravinder DosanjhProject Management & Service Delivery