Ravinder Bedi
London,UK
Summary
Accomplished professional with expertise in strategic leadership, team building, and sales operations. Demonstrates proficiency in budgeting, P&L management, and contract negotiation. Skilled in customer relationship management and sales forecasting, leveraging tools such as Salesforce and SAP to drive B2B and B2C sales strategies. Proven track record in key client retention and growth through effective communication and cross-functional collaboration. Committed to process improvement and KPI implementation to enhance organisational performance. Holds a full UK driving licence and CSCS card, underscoring a proactive approach to leadership and project management.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Project Manager
Mobility Bathing Group
London
05.2023 - 08.2025
- Lead a team of installers with a focus on leadership development, performance management, and motivation.
- Improved installation margins and reduced costs through operational efficiency and supplier negotiation.
- Implemented quality control processes and monthly inventory audits, consistently meeting annual targets.
- Track KPIs and generate performance reports for senior leadership.
- Increased installation efficiency through process optimization and staff training.
- Established regional staging warehouses, optimizing inventory flow and reducing delivery time/costs.
- Resolved escalated customer issues, improving service ratings.
- Assisted in developing new installation protocols, reducing errors by 50%.
- Managed risk mitigation strategies, resulting in minimal project disruptions.
- Fostered strong relationships with clients to enhance project outcomes.
- Led timely completion of projects by closely monitoring the progress.
- Controlled resources by department or project and tracked use in salesforce.
- Provided customers with price information and handled financial transactions.
- Increased current product and service sales through knowledgeable customer advice.
- Placed customer orders, providing guidance on product delivery timeframes.
- Supported team by demonstrating respect and willingness to help.
- Ensured compliance with GDPR whilst handling sensitive customer information.
- Developed and maintained knowledge of UK building regulations and CDM to prevent non-compliance losses.
- Actively participated in technical training sessions, broadening skillset and knowledge base.
Contracts Sales & Installation Manager
Symphony
City of London
07.2022 - 03.2023
- Negotiated contracts worth over half a million annually, securing favourable terms while minimizing risk.
- Delivered commercial fit-out projects on time and within budget, managing project teams and subcontractors.
- Negotiated supplier contracts, achieving a 25% cost reduction.
- Strengthened client relationships and improved repeat business by 30% through streamlined design processes.
- Implemented cost-saving measures, boosting project profitability by 15%.
- Built and maintained strong relationships with key clients, resulting in a 100 % increase in repeat business.
- Collaborated with legal and finance departments to review contract terms and ensure compliance with internal policies.
- Delivered 100% year-over-year sales growth by implementing targeted B2B sales strategies.
Area Installation Manager
Magnet
London
06.2021 - 07.2022
- Managed installation operations from planning to completion across 100+ sites.
- Recruited and led over 55 installation crews, ensuring quality and compliance.
- Enhanced customer satisfaction through swift issue resolution and refined SOPs.
- Introduced KPI frameworks to monitor progress and drive continual improvement.
- Supervise installation teams across the region, ensuring adherence to company standards and safety protocols.
- Coordinate installation schedules, workforce allocation, and logistics to meet client deadlines and contractual obligations.
- Implemented standardized procedures that reduced rework by 100% and improved first-time installation success rate.
- Work closely with sales, procurement, and customer service teams to deliver seamless end-to-end project execution.
- Regularly conduct site visits to ensure quality control and resolve on-site issues efficiently.
Kitchen Sales Designer
Magnet
London
05.2016 - 11.2021
- Consistently exceeded annual sales targets (£1M+), leading a high-performing retail team.
- Improved store efficiency by optimizing inventory and staff performance.
- Conducted strategic competitor analysis and implemented initiatives to drive local market share.
- Manage day-to-day store operations, including staffing, sales performance, and customer engagement.
- Led team of 15 employees, achieving 100% increase in sales and consistently exceeding KPIs.
- Conduct regular stock audits, manage replenishment orders, and reduce shrinkage by 80%.
- Trained and developed staff, leading to improved team morale and lower turnover.
- Ensured visual merchandising standards aligned with brand guidelines.
Store Manager
Magnet
London
11.2017 - 06.2021
- Consistently exceeded annual sales targets (£1M+), leading a high-performing retail team.
- Improved store efficiency by optimizing inventory and staff performance.
- Conducted strategic competitor analysis and implemented initiatives to drive local market share.
- Manage day-to-day store operations, including staffing, sales performance, and customer engagement.
- Led team of 15 employees, achieving 100% increase in sales and consistently exceeding KPIs.
- Conduct regular stock audits, manage replenishment orders, and reduce shrinkage by 80%.
- Trained and developed staff, leading to improved team morale and lower turnover.
- Ensured visual merchandising standards aligned with brand guidelines.
Area Sales Manager
A1 Glazing
London
09.2010 - 04.2016
- Increased sales volume to £500k+ by creating dynamic sales strategies and expanding the product portfolio.
- Trained and developed a strong sales team while maintaining exceptional client relations.
- Manage sales operations across 12 regions, overseeing a team of 30 sales reps and driving consistent performance improvement.
- Increased regional sales by 100% within 12months through strategic territory planning and customer targeting.
- Conduct regular field visits, performance reviews, and training sessions to ensure targets are met or exceeded.
- Cultivate relationships with key clients and channel partners, contributing to long-term growth and retention.
- Monitor market trends and competitors to refine sales approach and maximize market share.
Business Account Manager
Magnet
London
05.2007 - 03.2009
- Expanded key accounts and identified upselling opportunities to optimize revenue.
- Reinvigorated underperforming accounts with targeted strategies and support.
- Manage a portfolio of 200+ clients, ensuring high retention and satisfaction levels.
- Achieved 100% revenue growth YoY by identifying upsell and cross-sell opportunities.
- Serve as the main point of contact, ensuring successful delivery of services and resolving escalations swiftly.
- Collaborate with marketing, sales, and product teams to align client objectives with service offerings.
- Led strategic reviews and delivered customized performance reports for clients.
Regional Manager
Dimple Glazing
London
03.2005 - 01.2007
- Streamlined store operations and maximized profitability through budget control and process enhancement.
- Delivered strong customer service, resolving issues in line with SLAs.
- Oversee all aspects of store operations, including staffing, sales performance, and customer service.
- Increased monthly sales by 100% through improved merchandising and promotional strategies.
- Lead a team of 60 employees, focusing on training, development, and performance management.
- Maintained stock accuracy through regular audits, reducing shrinkage by 70%.
Customer Service Manager
Citigroup
London
06.2001 - 07.2002
- Led customer service operations, created efficient staffing schedules, and analysed KPIs to improve service quality.
- Lead and mentor a customer service team of 15 representatives, ensuring high service standards across all interactions.
- Improved customer satisfaction scores by 100% through training, feedback loops, and service innovations.
- Analyse service data and KPIs to identify trends and improve team performance.
- Manage escalations and resolve complex issues while maintaining brand reputation.
- Collaborate with product and operations teams to address recurring service issues.
Education
BA - Psychology, Economics, Sociology
Punjab University
MBA - General Management
The Open University
MA - Sociology
Punjab University
Skills
- Strategic Leadership & Decision-Making
- Team Building & Management
- Sales Operations & Account Management
- Budgeting & P&L Management
- Contract Negotiation & Review
- Customer Relationship Management
- Sales Forecasting & Pipeline Management
- B2B & B2C Sales Strategy
- CRM
- Salesforce
- SAP
- ARTICAD
- CAD
- Installation & Fit-out Project Management
- Key Client Retention & Growth
- Process Improvement & KPI Implementation
- Cross-Functional Collaboration
- Communication & Presentation
- Full UK Driving License
- CSCS Card Holder
- Results oriented approach
- Strategic visioning
- Brand management expertise
- Budget control and allocation
- Telesales knowledge
- Proactive leadership
- Sales funnel management
Certification
- CERTIFICATE OF ACHIEVEMENT-SALES AND CUSTOMER SERVICE/SYSTEMS UNDERSTANDING/HEALTH AND SECURITY REQUIREMENTS-NOBIA-2017
- CERTIFICATE OF ACHIEVEMENT-20/20 CAD/FULL CIRCLE SERVICE-2017.
- SMSTS-CITB-2022.
- ASBESTOS AWARENESS COURSE-2024.
- CUSTOMER COMPLAINT TRAINING-2025
Languages
English
Hindi
Punjabi
Custom
PAINTING
Personal Information
Nationality: BRITISH
Timeline
Project Manager
Mobility Bathing Group
05.2023 - 08.2025
Contracts Sales & Installation Manager
Symphony
07.2022 - 03.2023
Area Installation Manager
Magnet
06.2021 - 07.2022
Store Manager
Magnet
11.2017 - 06.2021
Kitchen Sales Designer
Magnet
05.2016 - 11.2021
Area Sales Manager
A1 Glazing
09.2010 - 04.2016
Business Account Manager
Magnet
05.2007 - 03.2009
Regional Manager
Dimple Glazing
03.2005 - 01.2007
Customer Service Manager
Citigroup
06.2001 - 07.2002
MBA - General Management
The Open University
MA - Sociology
Punjab University
BA - Psychology, Economics, Sociology
Punjab University
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