RAVINA GHINAIYA
Britain,London
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cake Decorator
CAKE BOX
London
01.2023 - 06.2023
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Designed speciality cakes for weddings, birthdays, and graduations.
- Increased business sales by 30% by influencing purchases and attracting customers with displays and professional service.
- Patience, empathy, and ability to handle challenging situations calmly during deadlines and workloads.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked with customers to define cake vision based on colour, theme, size and price.
Counter Cashier
DEJANDOS
London
11.2022 - 01.2023
- Performed accurate cash counts at store opening and closing.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Mentored new team members on customer service and POS operation.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Educated customers on promotions, offers and special events to enhance product sales.
Education
Master of Science - Business Management
BPP University
London 04.2024
Bachelor of Science - Zoology
Jeel Goswami College Of Science And Research
Ahmedabad 04.2021
Skills
- Good Telephone Etiquette
- Organization and Time Management
- Organised and reliable
- Account management
- Cash handling
- Store appearance maintenance
- Active listening
- Customer assistance and interaction
Certification
- Mahendi Certificate - Sep 2022
Languages
English
Intermediate
Hindi
Native
Gujarati
Native
Timeline
Cake Decorator
CAKE BOX
01.2023 - 06.2023
Counter Cashier
DEJANDOS
11.2022 - 01.2023
Master of Science - Business Management
BPP University
Bachelor of Science - Zoology
Jeel Goswami College Of Science And Research
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