Summary
Overview
Work history
Education
Skills
Timeline
Generic

RAVINA SINGH

Birmingham,United Kingdom

Summary

To develop and pursue a challenging career, and lead and manage people in a way, which enhances my strong analytical, leadership and interpersonal skills. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work history

Team Leader

Adams Pizza and Grill
Birmingham, United Kingdom
01.2023 - 01.2024
  • Experience in making Pizza and Burgers
  • Experience in Making All Types of Coffees
  • Experience with working on a till collecting orders and communicating with customers
  • Experience in accepting JUSTEATS and Deliveroo Orders and taking care of Customer Preferences and allergens
  • Experience in solving Customer Queries related to finance and service domains.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Delegated tasks to make best use of individuals' skills.

SERVICE DESK ADMINISTRATOR

WIPRO
Pune
01.2021 - 01.2022
  • Mentoring 25+ agents (supporting call, chat and web channel) with process knowledge gate keeping for the tickets being routed to L3 teams receives and handles requests for servicenow Ability to work effectively within a team with minimal supervision
  • Support newly hired batches on webex, zoom bridges Leverage ServiceNow ticketing system to ensure SLA's are being met
  • To assist users with corporate desktop applications such as ServiceNow, 0365 tools, SSO, VMWARE, CLOUD DESKTOP, SQL Developer etc.

TECHINAL SUPPORT

CONCENTRIX
Pune
01.2019 - 01.2021
  • Understand and follow company and departmental guidelines and policies for customer interaction/customer service
  • Ensure customer interactions are handled as set forth by department policy and procedure and as directed by management.

SENIOR ASSOCIATE

WNS
Pune
01.2016 - 01.2017
  • Updating time changes and flight number changes while managing amadeus daily queues
  • Handling the client across the globe by email and calls.

TRAVEL CONSULTANT

PROTOCOL SOLUTION
Pune
01.2016
  • Skillsseton Amadeus it's Airline process and working on the fare rules set by the airline.

Education

Master of Business Administration - Business

Birmingham City University
Birmingham
01.2023 -

M.COM & B.COM - Business

SYMBIOSIS COLLEGE OF ARTS & COMMERCE
Pune, India
04.2012 - 08.2019

SSC & HSC - undefined

KENDRIYA VIDYALAYA
Pune, India
01.2010 - 04.2012

Skills

  • Data Analysis
  • IT Administration Software
  • Network Monitoring Software
  • Leadership
  • Time Management
  • Active Listening
  • Customer Satisfaction
  • Effective Communication
  • Creative
  • Empathy
  • Ademeus & Sober
  • Salesforce
  • Citrix
  • Service NOW
  • Msoffice
  • Guest seating
  • Buffet servicing
  • Stocking and replenishing
  • Food running
  • Sales transaction management

Timeline

Master of Business Administration - Business

Birmingham City University
01.2023 -

Team Leader

Adams Pizza and Grill
01.2023 - 01.2024

SERVICE DESK ADMINISTRATOR

WIPRO
01.2021 - 01.2022

TECHINAL SUPPORT

CONCENTRIX
01.2019 - 01.2021

SENIOR ASSOCIATE

WNS
01.2016 - 01.2017

TRAVEL CONSULTANT

PROTOCOL SOLUTION
01.2016

M.COM & B.COM - Business

SYMBIOSIS COLLEGE OF ARTS & COMMERCE
04.2012 - 08.2019

SSC & HSC - undefined

KENDRIYA VIDYALAYA
01.2010 - 04.2012

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RAVINA SINGH