Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ravi Kumar Vemu

Ravi Kumar Vemu

Manchester

Summary

As a Sr WFM Analyst, I am responsible for leading forecasting and scheduling efforts. Analyzing data to drive workforce efficiency, productivity and customer experience. Managing capacity planning, expert knowledge and support on workforce management tools and processes. I collaborate closely with cross-functional teams to ensure alignment and successful implementation of WFM programs.

Overview

9
9
years of professional experience

Work History

Senior Workforce Management Analyst

Tech Mahindra
Manchester
02.2022 - Current
  • Lead forecasting and scheduling efforts: Develop and manage accurate long-term, mid-term and short-term forecasts to drive efficient staffing levels, optimal schedules and workloads, and operational success.
  • Performance Management: Monitor and analyze real-time adherence and overall performance to ensure staffing levels are aligned with service level agreements (SLAs) and other performance metrics.
  • Lead Data Analysis: Analyze data from various sources, identify trends and make recommendations to optimize workforce efficiency, productivity, and customer experience.
  • Manage Capacity Planning: Conduct proactive analysis of staffing needs and workload to drive optimal allocation of resources.
  • Improve Processes: Identify areas of improvement for workforce management processes, and develop and implement solutions that improve overall efficiency and effectiveness.
  • Technical Expertise: Provide expert knowledge and support on workforce management tools and processes including software for scheduling, forecasting, and reporting.
  • Develop and Deliver Reports: Develop and distribute reports to stakeholders to ensure they have access to accurate and timely data to support business decisions and manage their workforce effectively.
  • Maintain Positive Relationships: Work closely with cross-functional teams, including Operations, HR, Finance and IT teams, to ensure alignment and successful implementation and adoption of WFM programs.

Team Lead

Examity India
Hyderabad
07.2018 - 12.2021
  • Managing the team: Responsible for managing the day-to-day operations of the proctoring team, ensuring that all team members are performing their duties effectively and efficiently.
  • Assigning tasks: Assign tasks to team members, ensuring that workload is balanced across the team and that each team member is working on tasks that match their skills and abilities.
  • Monitoring performance: Monitor the performance of team members, providing feedback and guidance as needed to help them improve their skills and ensure the quality of their work.
  • Coaching and mentoring: Provide coaching and mentoring to team members, helping them to develop their skills and advance their careers within the organization.
  • Communicating with supervisors: Communicate regularly with the supervisors to ensure that the team is aligned with organizational goals and objectives, and that any issues or challenges are addressed in a timely and effective manner.


Team Supervisor

STRATEOLOGY IT SOLUTIONS PRIVATE LIMITED
Hyderabad
07.2014 - 06.2018
  • Training : Responsible for training new proctors, ensuring that they have the necessary skills and knowledge to perform their duties effectively.
  • Setting and enforcing standards: Responsible for setting and enforcing the standards for proctoring, ensuring that all proctors adhere to established guidelines and protocols.
  • Monitoring performance: Regularly monitor the performance of proctors, providing feedback and guidance as needed to help them improve their skills and ensure the quality of their work.
  • Resolving issues: Always available to proctors to resolve any issues that may arise during proctoring sessions, whether they are technical or related to test-takers or other factors.
  • Reporting: Prepare regular reports on the team performance, including metrics such as number of tests administered, success rates, and any issues or challenges encountered.
  • Ensuring compliance: Ensure that the team is complying with all relevant laws, regulations, and policies related to proctoring and test administration.


Education

Bachelor of Commerce & Computers -

Shobhit University
India
06.2014

Skills

  • Compiling data
  • (Microsoft) Excel, Word, Teams
  • Maintaining service levels
  • Developing models
  • Workforce Management System Software - NICE
  • Determining staffing needs
  • Workforce management tools
  • Operational improvement
  • Problem resolution
  • Relationship development
  • Process improvement
  • Business operations
  • Team building
  • Operational Requirements

Timeline

Senior Workforce Management Analyst

Tech Mahindra
02.2022 - Current

Team Lead

Examity India
07.2018 - 12.2021

Team Supervisor

STRATEOLOGY IT SOLUTIONS PRIVATE LIMITED
07.2014 - 06.2018

Bachelor of Commerce & Computers -

Shobhit University

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Ravi Kumar Vemu