Ravi Ramavrat
London
Summary
Dynamic leader with a proven track record at Swingers Crazy Golf, excelling in guest relations and team building. Mastered scheduling coordination and problem-solving, enhancing customer service and staff productivity. Demonstrated exceptional multitasking and organizational skills, significantly improving guest experience and operational efficiency.
Professional with broad experience in managing front desk operations and providing exceptional customer service. Skilled in team leadership, conflict resolution, and multitasking in fast-paced environments. Demonstrates reliability, adaptability, and strong organizational abilities to ensure smooth daily functions. Always focused on maintaining high standards and achieving results through effective collaboration.
Overview
2025
2025
years of professional experience
Work History
Reception Supervisor
Swingers Crazy Golf
- Liaised with other departments to facilitate smooth operations across multiple areas of the hotel property.
- Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
- Fostered a positive teamwork environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
- Elevated the overall guest experience by taking on additional responsibilities in times of staff shortages or high volume periods, demonstrating adaptability and dedication to the role.
Golf Course Manager
Swingers Crazy Golf
01.2023 - Current
- Managed staff recruitment, training, and scheduling to ensure effective personnel allocation throughout the golf season.
- Resolved conflicts among members or guests professionally by utilizing strong interpersonal skills coupled with tactful decision-making abilities.
- Conducted regular safety inspections of the golf course to identify potential hazards, minimizing accidents or injuries onsite.
- Promoted a positive work environment by providing ongoing support, recognition, and constructive feedback to all staff members.
- Troubleshot and repaired issues with equipment.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Reception Manager
Swingers Crazy Golf
07.2020 - 08.2022
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
- Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, vouchers, and other essential items.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Built and managed processes for tracking and monitoring department performance.
Education
Kingsbury High School
London2007
Skills
- Motivational skills
- Guest relations
- Scheduling coordination
- Greeting and seating clients
- Team building expertise
- Strong leadership
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Phone and email etiquette
- Documentation and recordkeeping
- Handling complaints
Timeline
Golf Course Manager
Swingers Crazy Golf
01.2023 - Current
Reception Manager
Swingers Crazy Golf
07.2020 - 08.2022
Reception Supervisor
Swingers Crazy Golf
Kingsbury High School
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