Summary
Work history
Education
Skills
Timeline
pwb

Ravi Gurjar

Indore,India

Summary

Driven Customer Support Team Leader with focus on team development and customer satisfaction. Improved response times and boosted customer retention through strategic training and process enhancements. Known for creating supportive environments that empower team members to excel in high-pressure settings.

Work history

Customer Support Specialist

Experience.com
Remote, India
06 2022 - 11 2023
  • Maintained and managed customer files and databases.
  • Provided primary customer support to internal and external customers.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collected vital information to support company and associates through interviews and data analysis.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Support Representative

We Win (Formerly Surevin)
Indore, India
05 2022 - 06 2023
  • Successfully delivered on tasks within tight deadlines.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Improved efficiency and productivity by acquiring new skills.
  • Generated Key Performance Indicator reporting to drive better performance.

Technical Support Engineer

CMS IT Services
Bhopal, India
07 2018 - 03 2021
  • Boosted team morale, leading to increased productivity.
  • Improved inter-departmental communication; facilitated smooth functioning of all support related activities.
  • Handled complex customer queries to ensure resolution and satisfaction.
  • Monitored team performance regularly, ensuring quality standards were met.
  • Established strong client relationships via excellent service delivery.
  • Improved customer satisfaction by implementing efficient support protocols.

Residential Support Specialist

Aforeserve.com Pvt Ltd | Hewlett Packard
Bhopal
06 2017 - 06 2018
  • Tailored tech solutions according to specific client needs, ensuring high level of customer satisfaction.
  • Assisted colleagues with IT queries for improved teamwork.
  • Led training workshops on various hardware and software products, enhancing customer knowledge and usage skills.
  • Streamlined workflow, resulting in increased efficiency.
  • Established security protocols to protect sensitive data from cyber threats.
  • Fostered positive client relationships through excellent communication skills.
  • Documented technical specifications and requirements in alignment with company.

Education

Bachelor Of Computers - Software Network & Client Relationship

Makhanlal Chaturvedi University
6.//2015

Networking And Client Relationship - Hardware And Networking

Jetking Infotrain
6.//2016

Skills

  • Customer service specialist
  • Customer Relations
  • Release management
  • Salesforce
  • End-user training
  • Exceptional communication
  • Microsoft Office
  • Problem solver
  • System implementation
  • Sales enquiry handling

Timeline

Customer Support Specialist

Experience.com
06 2022 - 11 2023

Customer Support Representative

We Win (Formerly Surevin)
05 2022 - 06 2023

Technical Support Engineer

CMS IT Services
07 2018 - 03 2021

Residential Support Specialist

Aforeserve.com Pvt Ltd | Hewlett Packard
06 2017 - 06 2018

Bachelor Of Computers - Software Network & Client Relationship

Makhanlal Chaturvedi University

Networking And Client Relationship - Hardware And Networking

Jetking Infotrain

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Ravi Gurjar